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BizReport : White Papers : Executive & Management

Customer Service Knowledge Management: Strategic & Implementation Tips

How do you make sure your customers are having good service experiences with your brand? You measure the experience and adapt accordingly. Process improvement is a cornerstone of the Design-Orchestrate-Listen methodology of KANA's Service Experience Management platform. Using point-and-click visual modeling and deployment tools, service managers can design and orchestrate agent workflows and customer Experience Flows™ in minutes. Listen to the outcome. Adapt. Repeat.

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