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BizReport : White Papers : Sales & Marketing

Contact Center On Demand: Right Price – Right Results

On demand contact centers delivered in the form of Software-as-a-Service (SaaS) offer significant benefits to your organization's customer service department:

  • Hosted solutions provide for lower overall monthly costs to firms and friendlier agreement terms.
  • Significant reduction in Telecommunication costs.
  • Increased breadth of functionality and greater user adoption.
Also, implementing hosted contact center capabilities has a huge impact on a company's customer relations:
  • Companies that utilize a hosted contact center strategy report customer satisfaction rates of greater than 91%.
  • These companies also see notable improvements of 11% in first call resolution/contact closure rate.
Learn more about these benefits of hosted/on-demand contact center strategies and other detailed research findings from the Aberdeen Group report about "Contact Center On-Demand: Right Price – Right Results", sponsored by Neocase Software.

This report was written by Aberdeen Group, Sponsored By Neocase Software.

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