BizReport

RSS feed Get our RSS feed

News by Topic




BizReport : White Papers : Sales & Marketing

Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat

Interactive help technologies, including click to chat and click to call, have quickly proven their business value. A recent report by Internet Retailer points out that 10% to 15% of e-commerce browsers will buy if they engage in online chat versus 2% who do not. Further, proactive chat has been proven to increase conversion rates by as much as 20% versus purely reactive sales interactions. This best practices guide examines requirements for success and looks at how a major financial services company uses eStara Click to Chat to simultaneously drive higher revenue and reduce service costs.

Hosted by eStara Connections from ATG

Click here to request your free White Paper!

Publisher:


http://www.bizreport.com/whitepapers/click_to_chat_best_practices.html

 

 

Copyright © 1999- BizReport. All rights reserved.
Republication or redistribution of BizReport content is expressly prohibited without the prior written consent.
BizReport shall not be liable for any errors in the content, or for any actions taken in reliance thereon.