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Case Study: Pursuing Excellence at Safeway's Employee Service Center

Within the corporate walls of Safeway, at the Employee Service Center (ESC), a team of executives and employees have undergone a transformation. The ESC was the first group within Safeway to participate in a process improvement pilot using Lean Six Sigma to evaluate the company's HR, payroll and accounting processes. The results? A 60 percent reduction in rework, more than $500k in annual savings, and a renewed sense of pride and optimism amongst ESC employees.

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