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BizReport : Trends & Ideas

Trends & Ideas

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Tuesday, November 19, 2019

Study: Americans feel fraud risk when calling custome r service

Two new reports highlight an issue for brands and customer service: the potential for an fear of fraud. First, from new data out from Sitel and CallMiner, a majority of Americans feel their personal information is 'at risk' when they make calls to customer service. >>

Thursday, November 14, 2019

How brands can tap into the self-care trend

Self-care. Me time. Choosing happy. These are all phrases floating around the Internet and social media space, but the phrases are more than a mantra, especially for younger consumers. Self-care is a $450 million market with memberships to gyms and spas only the tip of the iceberg. Here's how brands can tap into the self care market. >>

Wednesday, November 13, 2019

Study: Senses important for in-store sales

Have the right experience, both online and offline, has been shown to improve overall conversion numbers. But, it may come as a surprise that for in-store shoppers the senses are a big part of the experience. In fact, according to one new report, sales have increased by about 10% when merchants were able to engage consumers' senses. >>

Tuesday, November 05, 2019

Expert: How AI is changing email

Artificial Intelligence is changing the way marketers do business throughout the digital space, but AI has been tougher to break into with email. This could be because of the sheer size of many emails lists making it impossible to truly personalize. But, there are changes coming with AI that could bring email more firmly under control. >>

Thursday, October 31, 2019

25 years later, how the internet has changed advertising

This week marks the twenty-fifth anniversary of digital advertising, and no one would dispute the fact that the digital space has changed virtually everything about how we live, work and play today. We asked two digital experts to weigh in on the good - and the bad - of the internet on this anniversary. >>

Monday, October 28, 2019

Expert: How connected devices are changing data collection, use

By the end of 2020, some believe about 75% of US homes will have - and use - connected television sets, giving brands even more data about consumers' preferences, viewing habits, and lives than ever before. And, much of that data will be real-time, which could give brands and marketers the ability to offer more immediacy in campaigns. But, are brands ready? >>

Friday, October 25, 2019

Report: Look for more 'experience' buys this holiday season

This year's Christmas season may be filled with experiences rather than boxes in pretty wrapping paper. That is a key takeaway from new Deloitte research which finds that consumers will average nearly $600 on holiday experiences this year. >>

Wednesday, October 23, 2019

Expert: Why targeting isn't always working for brands

Using data to better target advertising to the right consumer is a typical occurrence for most brands and marketers. Yet, many still don't see a return on investment for their efforts. So, is the data wrong? Or is it the way these brands are personalizing ads and content? We asked a digital expert for insight. >>

Monday, October 21, 2019

Implications for Nike's purchase of data platform

Recently, athletic brand Nike announced plans to buy up Celect, a data science hub. The impetus behind the buy is to give Nike better insight into what their customers want, but there are bigger implications for the buy according to one expert: the beginnings of brands' challenge to Amazon's digital dominance. >>

Friday, October 18, 2019

How to prep now for a 5G experience

Wireless coverage continues to change - from 3G to 4 and now 5G is fast approaching. But, as carriers are already making way for 5G, what can businesses do to ensure they're up to speed in the mobile environment? We asked a mobile expert how businesses can begin prepping for 5G. >>

Monday, October 14, 2019

Expert IDs how brands can prep for success in 2020

Campaign measurement options change all the time, and the right tools can mean the difference in a campaign's success. How can businesses set up for a profitable 2020? We asked a digital expert to weigh in with her top three tips to prep for the new year. >>

Thursday, October 10, 2019

Vibenomics launching audio OOH marketplace

Vibenomics, a cloud-based managed service provider of audio experience solutions to location-based businesses and connected cities, recently announced it has launched an audio out-of-home (OOH) advertising marketplace enabling brands to reach a national audience of nearly 150 million or target any combination of 4000 individual locations. You don't hear much about audio-based advertising these days, so I asked Paul Brenner, Vibenomics' Chief Strategy Officer (who will run the ad marketplace) what is going on in the space: >>

Wednesday, October 09, 2019

How businesses can prep for more automation

From self-driving cars - and not just on campy television shows - to AI-powered bots that target ads to consumers, there is tech for just about everything in the modern world. The problem with tech, though, is the lack of a human point of content for many. >>

Friday, October 04, 2019

Americans need to up their password game

Cybersecurity month is in full swing and new data out from The Harris Poll and Google notes that Americans aren't always doing their part to protect their information, and it's all because of password issues. According to the poll about 40% of Americans have suffered because of an online security breach (4 in 10) and nearly half of those have lost money because of a breach, and only 45% say they would change a password because of a data breach. >>

Friday, September 27, 2019

How to upgrade your business without annoying customers

Upgrading software is part and parcel of nearly every business in the digital age, but upgrading websites can be an inconvenience or annoying to the customer base. Here are four tips to upgrade your business with a minimum of annoyance to the customer. >>

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