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BizReport | Advertising June 14, 2017

Advertisers in media and entertainment category most confident of business growth

A new survey by digital agency Zenith reveals that the category in which advertisers are the most confident about business growth this year is media and entertainment. ... >>

BizReport | Social Marketing March 14, 2017

24% of U.S. SMBs not using social media marketing

When B2B ratings and review firm Clutch surveyed small business owners and managers they found that a significant proportion have not yet adopted social media marketing. ... >>

BizReport | Ecommerce January 24, 2017

Buy online, pickup in-store not the 'smooth' process shoppers demand

Consumers from across all generations are now omnichannel shoppers but, according to new research from iVend Retail, consumers believe there is room for improvement when it comes to picking up online purchases in-store. ... >>

BizReport | Mobile Marketing January 05, 2017

Survey reveals strong acceptance of digital voice-enabled assistants

As the 2017 Consumer Electronics Show prepares to throw open its doors, there is little doubt that Artificial Intelligence in many forms will be showcased and, according to a new survey from Accenture, it is technology that consumers are ready... >>

BizReport | Trends & Ideas January 05, 2017

Late invoice settlements cause 60% SMEs cashflow problems, anxiety

In a survey of 500 business owners in the UK, two-thirds of medium enterprise owners revealed they have struggled with cashflow problems over the past two years with invoices unpaid within their debtor period causing a shortage of working capital.... >>

BizReport | Ecommerce November 24, 2016

60% of UK SMEs fail to track inbound telephone calls

Retailers expect inbound telephone calls to increase significantly during the Christmas period, yet many are not tracking those calls, according to recent research from Mediahawk. ... >>

BizReport | Research September 06, 2016

UK consumers cite country's public transport as worst for customer service

With customer service and experience playing pivotal roles among today's consumers, a new survey from service design consultancy, Engine, reveals the UK's worst offenders.... >>

BizReport | Advertising August 12, 2016

Shhhhh... brands ask influencers not to reveal commercial arrangements

A new survey of influencers reveals that some brands are asking them to keep their commercial arrangements quiet, something that the FTC actively discourages. ... >>

BizReport | Research July 11, 2016

Travelers threaten bad reviews to get discounts, upgrades

Travelers are holding travel firms to ransom with threats of bad reviews, often exaggerations of the truth, according to new research on a UK-based online travel agency. ... >>

BizReport | Internet July 05, 2016

Age of the password almost over, security pro's favor behavioral biometrics

More and more businesses are replacing the familiar username and password with more secure options, according to new research from mobile identity firm TeleSign, as security professionals no longer trust the security of existing methods. ... >>

BizReport | Ecommerce June 27, 2016

Report finds 'last mile' issues continue to dismay consumers

According to the recently released findings of the JDA/Centiro Customer Pulse 2016 Report 'last mile' issues continue to be a significant pain point for consumers.... >>

BizReport | Ecommerce June 24, 2016

Consumer satisfaction with mobile commerce falling

Despite mobile becoming an increasingly important part of ecommerce, new research has found that consumer satisfaction with the mobile experience has fallen over the past two years.... >>

BizReport | Mobile Marketing June 23, 2016

Travelers prefer to make bookings on mobile device

Research into mobile travelers' path to purchase reveals that ads with special offers and emails are the top triggers to get them from researching to booking. ... >>

BizReport | Social Marketing June 10, 2016

Ad agencies prefer Instagram to Twitter for social media campaigns

Instagram is proving more attractive to advertising agencies than Twitter, according to a new survey from Strata, a unit of Comcast.... >>

BizReport | Ecommerce April 26, 2016

Poor product content impacts sales, returns, and brand trust

Online shoppers rely on a retailer's product description to make purchase decisions. If that product content is of poor quality, or inaccurate, online retailers increase the risk of cart abandonment, returns, and a loss of brand trust, according to new... >>

BizReport | Trends & Ideas April 11, 2016

21% globally have concerns that IoT machines will take over the world

In a global study, trust-related issues were found to be at the forefront of consumers' minds when considering the future of a connected world with the Internet of Things. ... >>

BizReport | Trends & Ideas January 25, 2016

Retailers beware - consumers have set in-store experience bar even higher for 2016

A new survey from online appointment scheduling company TimeTrade reveals a widening disconnect between what services are currently being offered instore and what consumers expect. ... >>

BizReport | Loyalty Marketing January 21, 2016

Consumers' willingness to share data 'context-dependent'

Americans' attitudes regarding the choice between privacy versus sharing and disclosure of personal information boils down to "it depends", according to new research from the Pew Research Center. ... >>

BizReport | Ecommerce January 18, 2016

2015 festive shopping season exposed cracks in click-and-collect service

It turns out that click-and-collect was not as convenient or easy as shoppers hoped it would be over the recent festive period, according to the results of a recent survey in the U.K. ... >>

BizReport | Trends & Ideas November 18, 2015

U.S. consumers have strong opinions on Thanksgiving Day store opening

A third of U.S. consumers say they 'hate' retail stores being open on Thanksgiving Day and some find it 'annoying'. That's according to a new survey commissioned by location-based mobile platform Retale. ... >>

BizReport | Blogs & Content October 19, 2015

Lack of content strategy and 'content by committee' major gripes among UK marketers

A third of companies in the UK now employ in-house content professionals, such is the importance of great content, yet a study by digital content agency Sticky Content reveals the challenges faced getting that content published.... >>

BizReport | Trends & Ideas October 08, 2015

Mobile camera functionality key to capturing Millennials' loyalty

The mobile camera, and enabling business and banking with it, is key to engaging Millennials, according to new research from mobile capture and identity solutions firm Mitek. ... >>

BizReport | Ecommerce October 06, 2015

Retailers can convert 'window shoppers' with real-time analytics

Global big data integration software provider Talend surveyed UK shoppers and confirms that, for many, loading up an online shopping cart only to abandon it is part of the browsing process. ... >>

BizReport | Social Marketing September 08, 2015

Is your brand welcome on social media?

Too many, too sales-y, too trivial and often irrelevant - that's what many consumers think of brands' social media activity according to research commissioned by Headstream Research.... >>

BizReport | Advertising August 12, 2015

When it comes to online ads, seeing red is a good thing

Personalization, repetition and color are the most common elements that convert consumers from browser to buyer among an online population that is increasingly overwhelmed by the amount of ads online, according to recent research commissioned by Criteo.... >>

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