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BizReport | Research July 11, 2016

Travelers threaten bad reviews to get discounts, upgrades

Travelers are holding travel firms to ransom with threats of bad reviews, often exaggerations of the truth, according to new research on a UK-based online travel agency. ... >>

BizReport | Internet July 05, 2016

Age of the password almost over, security pro's favor behavioral biometrics

More and more businesses are replacing the familiar username and password with more secure options, according to new research from mobile identity firm TeleSign, as security professionals no longer trust the security of existing methods. ... >>

BizReport | Ecommerce June 27, 2016

Report finds 'last mile' issues continue to dismay consumers

According to the recently released findings of the JDA/Centiro Customer Pulse 2016 Report 'last mile' issues continue to be a significant pain point for consumers.... >>

BizReport | Ecommerce June 24, 2016

Consumer satisfaction with mobile commerce falling

Despite mobile becoming an increasingly important part of ecommerce, new research has found that consumer satisfaction with the mobile experience has fallen over the past two years.... >>

BizReport | Mobile Marketing June 23, 2016

Travelers prefer to make bookings on mobile device

Research into mobile travelers' path to purchase reveals that ads with special offers and emails are the top triggers to get them from researching to booking. ... >>

BizReport | Social Marketing June 10, 2016

Ad agencies prefer Instagram to Twitter for social media campaigns

Instagram is proving more attractive to advertising agencies than Twitter, according to a new survey from Strata, a unit of Comcast.... >>

BizReport | Ecommerce April 26, 2016

Poor product content impacts sales, returns, and brand trust

Online shoppers rely on a retailer's product description to make purchase decisions. If that product content is of poor quality, or inaccurate, online retailers increase the risk of cart abandonment, returns, and a loss of brand trust, according to new... >>

BizReport | Trends & Ideas April 11, 2016

21% globally have concerns that IoT machines will take over the world

In a global study, trust-related issues were found to be at the forefront of consumers' minds when considering the future of a connected world with the Internet of Things. ... >>

BizReport | Trends & Ideas January 25, 2016

Retailers beware - consumers have set in-store experience bar even higher for 2016

A new survey from online appointment scheduling company TimeTrade reveals a widening disconnect between what services are currently being offered instore and what consumers expect. ... >>

BizReport | Loyalty Marketing January 21, 2016

Consumers' willingness to share data 'context-dependent'

Americans' attitudes regarding the choice between privacy versus sharing and disclosure of personal information boils down to "it depends", according to new research from the Pew Research Center. ... >>

BizReport | Ecommerce January 18, 2016

2015 festive shopping season exposed cracks in click-and-collect service

It turns out that click-and-collect was not as convenient or easy as shoppers hoped it would be over the recent festive period, according to the results of a recent survey in the U.K. ... >>

BizReport | Trends & Ideas November 18, 2015

U.S. consumers have strong opinions on Thanksgiving Day store opening

A third of U.S. consumers say they 'hate' retail stores being open on Thanksgiving Day and some find it 'annoying'. That's according to a new survey commissioned by location-based mobile platform Retale. ... >>

BizReport | Blogs & Content October 19, 2015

Lack of content strategy and 'content by committee' major gripes among UK marketers

A third of companies in the UK now employ in-house content professionals, such is the importance of great content, yet a study by digital content agency Sticky Content reveals the challenges faced getting that content published.... >>

BizReport | Trends & Ideas October 08, 2015

Mobile camera functionality key to capturing Millennials' loyalty

The mobile camera, and enabling business and banking with it, is key to engaging Millennials, according to new research from mobile capture and identity solutions firm Mitek. ... >>

BizReport | Ecommerce October 06, 2015

Retailers can convert 'window shoppers' with real-time analytics

Global big data integration software provider Talend surveyed UK shoppers and confirms that, for many, loading up an online shopping cart only to abandon it is part of the browsing process. ... >>

BizReport | Social Marketing September 08, 2015

Is your brand welcome on social media?

Too many, too sales-y, too trivial and often irrelevant - that's what many consumers think of brands' social media activity according to research commissioned by Headstream Research.... >>

BizReport | Advertising August 12, 2015

When it comes to online ads, seeing red is a good thing

Personalization, repetition and color are the most common elements that convert consumers from browser to buyer among an online population that is increasingly overwhelmed by the amount of ads online, according to recent research commissioned by Criteo.... >>

BizReport | Mobile Marketing July 07, 2015

Mobile users are banking on a date

Mobile banking technology is allowing consumers to manage their finances while on the go, and more people are taking advantage of this today than ever before, even while they are on a date.... >>

BizReport | Mobile Marketing June 29, 2015

Mobile a key ingredient in a Millennial's kitchen

There is one ingredient that is more important than most for Millennials who enter the kitchen to prepare a meal - mobile. According to a new study from Think With Google in association with mcgarrybowen and Kraft Foods more than... >>

BizReport | Advertising June 05, 2015

Marketers in U.S. more comfortable with programmatic ad buying than in U.K.

A programmatic approach to ad buying enables brands to reach targeted audiences that might otherwise be hard to plan effectively manually. However, this approach has been shown to be more popular among U.S. marketers than those in the U.K. ... >>

BizReport | Ecommerce June 02, 2015

Survey reveals the cost of CX failures

New research reveals that 1 in 5 customer experience failures happen before the customer has made a purchase and reveals the top four failures. ... >>

BizReport | Email Marketing April 22, 2015

Even youngsters say slang in emails is unacceptable

How does the formal or informal tone used in your email marketing campaigns affect the way in which your recipients perceive you? New research from BuzzStream and Fractl reveals all.... >>

BizReport | Internet March 25, 2015

Internet downtime at work costing UK economy £11billion a year

Poor work Internet connections are costing the UK economy billions of pounds a year in lost productivity, according to research from telecoms provider Daisy Group.... >>

BizReport | Mobile Marketing February 23, 2015

U.K. media agency employees lack mobile privacy knowledge

Research from the Internet Advertising Bureau (IAB) has found that while general mobile advertising knowledge among UK agency employees is increasing, many still have no idea about how to comply with mobile privacy or brand safety. ... >>

BizReport | Mobile Marketing February 17, 2015

Consumers need education in mobile payment technology

When Wakefield Research surveyed U.S. consumers about mobile payments more than half wanted more stores to enable technology to allow payment with smartphones but, at the same time, many were unfamiliar with such payment options.... >>

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