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BizReport | Loyalty Marketing March 15, 2017

46% of UK consumers rank shopping experience as 'average'

A new report from marketing technology firm Zeta Global reveals that nearly half of UK shoppers consider their retail experience on the High Street to be 'average'. This, says Zeta, could be remedied by personalization. ... >>

BizReport | Ecommerce archives July 07, 2015

Eight in ten disappointed shoppers give retailers no chance to fix problem

Have you ever been to a store or restaurant and had a bad experience but never shared your views with the owner or staff? You're not alone, according to new research from LoyaltyOne and Verde Group. ... >>

BizReport | Ecommerce archives April 01, 2015

The growing impact of online performance on sales and customer experience

Retailers in the UK are optimistic about the future of online shopping, more so as purchases via mobile continue to increase. However, retailers are also aware that the online experience needs to be improved to meet consumers' expectations and increase... >>

BizReport | Ecommerce archives March 19, 2015

U.K. shoppers expect new technologies to enhance retail experience

The introduction of shopping technology has shifted consumer expectations with more wanting retailers to enhance and make consistent the shopping experience across channels, according to research from payment technology firm Verifone.... >>

BizReport | Ecommerce archives February 17, 2015

Dyn: Two thirds of shoppers unhappy with online experience

Retailers have a long way to go before online shopper experiences match those of offline, according to new global research from Dyn.... >>