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BizReport | Ecommerce October 13, 2016

In-store shoppers willing to spend 4x more when human and digital assistance provided

The more assistance a store visitor has - whether it be human or digital - the more that visitor will spend, according to new research released by cloud-based customer experience optimization firm InMoment. ... >>

BizReport | Research October 29, 2013

Brainshark: Sales reps at a loss

With more sales reps doing the bulk of their job away from the office and via mobile devices, new data out from Brainshark is a bit unsettling. According to their recent survey of sales reps about one-third can't find the... >>

BizReport | Loyalty Marketing August 08, 2013

British shoppers' patience runs out after six minutes of queuing

Physical stores are going to have to find a way of keeping checkout lines moving as consumers, used to instant gratification at the click of a mouse or the tap of a screen, become less tolerant of queuing up to... >>

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