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BizReport | Ecommerce archives January 07, 2013

Retailers brace for huge volumes of returned gifts

Over half of American consumers are choosing to ship unwanted gifts back to online retailers rather than brave the January sales crowds to return them in person, while in the UK up to 40% of fashion purchases are returned during... >>

BizReport | Ecommerce archives December 22, 2011

Return $46.28 billion to sender

Buyers remorse and friendly returns policies are being blamed for the record-breaking value of items that consumers will take or send back to retailers this year, according to a new report from the National Retail Federation. ... >>

BizReport | Ecommerce archives June 02, 2011

Rise in number of UK retailers refunding original delivery fee for returns

The number of retailers in the UK that refund the full amount of the original delivery fee when a customer returns an unwanted item purchased online has risen significantly over the past year, according to Snow Valley. Meanwhile, the number... >>

BizReport | Ecommerce archives June 14, 2010

Online shoppers demand hassle-free returns policies

New research in the U.K. demonstrates just how important a hassle-free returns policy is when it comes to keeping customers. Drop the ball (or package) and you'll likely be shunned by unhappy shoppers in the future, found Collect+. ... >>

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