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BizReport | Ecommerce January 18, 2018

The rising cost of retail returns fraud

As online shopping transactions increase, and businesses try to make the returns process attractive to consumers, so attempts at retail fraud also increase. New research puts a figure on the cost to retailers and their employees. ... >>

BizReport | Ecommerce March 28, 2017

UK retailers need to improve returns process

A new survey from European payments provider Klarna reveals that UK retailers need to improve their returns capabilities or risk losing customers. ... >>

BizReport | Ecommerce January 04, 2017

Take-back Tuesday predicted to see 50% increase in returns

The Royal Mail in the UK predicts 3 January, 2017, to be the busiest day for Christmas returns. ... >>

BizReport | Ecommerce January 08, 2016

Retale: 24% of consumers to return at least one Christmas gift

According to location-based mobile platform Retale, a quarter of consumers in the U.S. are likely to return, or exchange, at least one gift they received in the recent holiday season. ... >>

BizReport | Ecommerce December 21, 2015

Returns fraud forecast to cost retailers $2.2bn after 2015 holiday shopping period

After last year's holiday shopping season the National Retail Federation predicted fraudulent returns would reach $3.8bn. This year, their forecast is slightly less. ... >>

BizReport | Ecommerce October 15, 2015

PayPal will pay online shoppers' return shipping costs

Once a perk or promotional tool, refunds on return shipping costs are now integral to attracting online shoppers. PayPal has just announced that it is expanding its returns refund to the U.S. following successful testing in other countries. ... >>

BizReport | Ecommerce June 09, 2015

77% of online shoppers say free shipping most important option during checkout

New insights from a recent study by UPS and comScore reveal free shipping is important to more than three-quarters of online shoppers as is a convenient returns option.... >>

BizReport | Ecommerce June 08, 2015

Returns process key to retaining customers

When the MetaPack Group undertook research to understand what people really think about returns processes offered by retailers in Europe they found that it is necessary to provide consumers with many options. ... >>

BizReport | Ecommerce April 08, 2015

Free returns important to customer retention

Charging for returns is a great way to alienate your customers, according to a new report released by the Royal Mail.... >>

BizReport | Ecommerce February 27, 2015

Survey highlights importance of returns process to consumer loyalty

More than 90% of consumers say that the returns process offered by a retailer is very or extremely important and delivery errors can cause consumers to cease engaging with a store both online and offline.... >>

BizReport | Ecommerce January 06, 2015

UPS prepares for National Returns Day

After Cyber Monday and Christmas deliveries, delivery firms now face another surge on January 6 which UPS has dubbed National Returns Day.... >>

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