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BizReport | Ecommerce December 30, 2015

U.S.: Ecommerce still accounts for small % of total retail sales

While we report on soaring mobile and online sales figures, they remain but a fraction of total retail sales in North America, according to new figures released by eMarketer.... >>

BizReport | Ecommerce December 22, 2015

Registration to check out online results in lower conversions

UK online retailers are losing out on sales because they are insisting on registration in order to make a purchase, according to a new report from Bronto Software Europe. ... >>

BizReport | Ecommerce December 21, 2015

Returns fraud forecast to cost retailers $2.2bn after 2015 holiday shopping period

After last year's holiday shopping season the National Retail Federation predicted fraudulent returns would reach $3.8bn. This year, their forecast is slightly less. ... >>

BizReport | Ecommerce December 03, 2015

Customer service experience not living up to shoppers' expectations

Consumers in the U.S. are not happy with their shopping experience, be it online or in-store, according to new research released by multichannel customer engagement solutions provider Eptica. ... >>

BizReport | Mobile Marketing December 02, 2015

Smartphone users see significant room for improvement in retail apps

Retail apps aren't impressing UK smartphone users, according to a study by mobile app developers Apadmi, with most saying there is room for improvement in shopping and loyalty apps. ... >>

BizReport | Ecommerce December 01, 2015

Black Friday another record breaker for Amazon UK

Amazon has chalked up another record-breaking sales day in the UK with millions of items sold totaling more than a billion Pounds on Black Friday alone. ... >>

BizReport | Ecommerce November 30, 2015

More than half of consumers would pay for better customer care from preferred brands

No matter what their nationality or age, consumers place a high importance on quality customer care and more than half are prepared to pay more for better customer care from their preferred brands, according to new research from Xerox.... >>

BizReport | Ecommerce November 27, 2015

Is Black Friday a 'false economy' for retailers?

Black Friday may be built on a 'false economy', says Worldpay's Insight Services team, and could actually be detrimental to a retailer's remaining festive sales season. ... >>

BizReport | Trends & Ideas November 27, 2015

Consumers expect shopping experience to be revolutionized by wearable tech

Nearly three-quarters of consumers believe wearable technology will be the future of retail, according to a recent survey conducted by Vista Retail Support.... >>

BizReport | Ecommerce November 25, 2015

Click-and-collect drives additional in-store sales

A new survey from ecommerce and order management provider Shopatron found that many shoppers this holiday season are looking for the convenience of ordering online and collecting in-store.... >>

BizReport | Ecommerce November 24, 2015

Last-minute shopping on the rise during holiday season

Retailers are under greater pressure to drive sales beyond Black Friday and into the final week of Christmas shopping as more U.S. consumers leave holiday shopping until the last minute, according to new research from purchase-based data intelligence platform Cardlytics.... >>

BizReport | Ecommerce November 23, 2015

Majority of U.S. consumers plan to do most of their holiday shopping on Amazon

As web-based stores across the U.S. get into gear for the holiday season, a new survey from Reuters/Ipsos makes for disheartening reading. ... >>

BizReport | Mobile Marketing November 20, 2015

Report reveals 60% YoY rise in 'inverse showrooming'

The third annual 'UK Mobile Path to Purchase' report from xAd has been released and it reveals that in-store use of mobile has increased four-fold in the last two years along with a rise in 'inverse showrooming'. ... >>

BizReport | Mobile Marketing November 19, 2015

Proximity marketing initiative drives half a million store visits

Lifestyle magazine ELLE took on board retailers' requests to help them get more people into their stores. The result was a hugely successful experiment that combined editorial product endorsement with location-based notification and voucher apps. ... >>

BizReport | Trends & Ideas November 18, 2015

87% don't care if stores open on Thanksgiving Day

Most physical stores close their doors on Thanksgiving Day and some research suggests that this is what consumers want. However, research from Vennli suggests that consumers really don't care. ... >>

BizReport | Ecommerce November 17, 2015

A third of retailers consider Black Friday 'unprofitable' and 'unsustainable'

Unprofitable and unsustainable - those are the words that almost a third of US and UK retailers have used to describe Black Friday reveals a new report from LCP Consulting. ... >>

BizReport | Ecommerce November 03, 2015

Metapack survey reveals consumer delivery expectations

Delivery and returns options play a crucial role in consumers' purchase decisions with many demonstrating little hesitation abandoning an online purchase if the delivery option they want is not available, according to a new survey commissioned by Metapack. ... >>

BizReport | Ecommerce November 02, 2015

Queues and in-store squabbles put off Black Friday shoppers this year

The turn-out for Black Friday and Cyber Monday this year may not be a big as it was last year, thanks to memories of in-store fighting and crashing websites, according to research conducted by predictive analytics firm Blue Yonder.... >>

BizReport | Ecommerce October 30, 2015

Adobe: $83b to be spent during 2015 holiday season

According to the 2015 Digital Index Online Shopping Prediction from Adobe the total expected spend of $83 billion will be an 11% increase YoY; most of that spend is expected to go to electronics (60%) while gift cards are expected... >>

BizReport | Ecommerce October 22, 2015

Companies staff-up for holiday season, but pay rates may be down

Amazon is upping its staffing for the holiday season by an additional 25% over last year to ensure it meets an increase in customer demand. Meanwhile, a survey from Snagajob suggests pay rates will be lower than the 2014 holiday... >>

BizReport | Ecommerce October 15, 2015

PayPal will pay online shoppers' return shipping costs

Once a perk or promotional tool, refunds on return shipping costs are now integral to attracting online shoppers. PayPal has just announced that it is expanding its returns refund to the U.S. following successful testing in other countries. ... >>

BizReport | Ecommerce October 14, 2015

Mobile website experience drives loyalty, test drives for auto brands and retailers

Larger smartphones are gaining popularity among consumers who are better able to interact with retail content. New research from J.D. Power found that mobile shoppers looking for a new vehicle access a wider range of content when using a phablet.... >>

BizReport | Ecommerce October 12, 2015

92% of top UK retailers use social media

Imaging technology firm SpinMe's recent research found that the vast majority of the UK's top 50 retailers now actively engage on social media platforms to boost sales. ... >>

BizReport | Ecommerce October 06, 2015

Retailers can convert 'window shoppers' with real-time analytics

Global big data integration software provider Talend surveyed UK shoppers and confirms that, for many, loading up an online shopping cart only to abandon it is part of the browsing process. ... >>

BizReport | Trends & Ideas October 02, 2015

Are you EMV-ready? If not, it could prove costly.

A new study by Software Advice has found that an alarmingly high number of SMBs have not yet adopted, or are ready to adopt, EMV-ready systems, which could lead to many facing high costs for being held liable for fraudulent... >>

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