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BizReport | Ecommerce June 01, 2020

Reports outline changes to shopper behaviors in wake of COVID-19

There is no arguing with the fact that things have changed since social distancing and quarantine guidelines went into effect in March of this year. But just how long will these changes last? Or are these changes something that will... >>

BizReport | Ecommerce May 18, 2020

Will COVID-19 change shopping habits forever?

Over the past two months global retailers have seen a sharp uptick in buying online as people shelter at home and make fewer trips to physical stores. The question many merchants are asking is how long the uptick will last... >>

BizReport | Ecommerce April 16, 2020

Reports: Online purchasing up, so are bill worries

From clothing and accessories to video games and now even groceries, as Americans are told to stay home they are turning to the web to buy both necessary and discretionary items. But that doesn't necessarily mean that spending is up.... >>

BizReport | Ecommerce March 23, 2020

Poll: SMBs worried about recession

Even before states began shutting down schools and issuing shelter-in-place orders due to the COVID-19 outbreak, small business owners were worried about a recession. Now that many businesses have been shuttered to help stop the spread of the pandemic, SMB... >>

BizReport | Ecommerce March 16, 2020

Amid virus concerns, ecommerce may be strong point for merchants

Digital merchants may weather well the storm brought about by the Coronavirus pandemic. This as polls find many shoppers are avoiding shopping centers and malls around the globe. ... >>

BizReport | Ecommerce March 11, 2020

Retail forecast strong but will Coronavirus slow expectations?

The NRF is predicting solid growth for retailers in 2020 but could fears about the Coronavirus slow retail sales? First, the numbers. The NRF in February estimated retail sales would increase about 4% this year to reach at least $3.9... >>

BizReport | Ecommerce March 05, 2020

Study: People want consequences for fake reviews

For many years, reviews have been an important part of the digital buying experience. Shoppers seek out reviews for products as part of their research, and some are now fighting back against the fake reviews that spread across the digital... >>

BizReport | Ecommerce March 02, 2020

Study: For drugstore shoppers, personalization is key

More drugstore shoppers are heading online before they hit brick-and-mortar aisles. That is a key takeaway from new Valassis data which finds that 73% of drugstore shoppers who aren't only buying prescriptions are checking both online and physical circulars for... >>

BizReport | Ecommerce February 20, 2020

Slight increase for retailers in January

While January is typically a down month for merchants and brands, January 2020 saw a slight increase in sales. According to the National Retail Federation January sales were up nearly 3% YoY for January. ... >>

BizReport | Ecommerce February 18, 2020

Experts: What Amazon's brick-and-mortar expansion means for retailers

Amazon's recent earnings announcement was a big one - breaking records for the online giant whose earnings keep going up. From those record breaking earnings to more brick-and-mortar stores, Amazon has a lot of retailers buzzing about what comes next.... >>

BizReport | Ecommerce February 05, 2020

Study: Shoppers sense of value isn't just about price

New data out from IBM's Institute fo Business Value and the National Retail Federation indicates shoppers' perception of value isn't just about price. Researchers studied more than 15,000 consumers in nearly 30 countries about how their perceive value from favorite... >>

BizReport | Mobile Marketing January 13, 2020

Study: Mobile, BOPIS pushed 2019 holiday spending

The 2019 holiday season was a success for merchants both online and offline, but those employing mobile buying options and buy online/pick up in-store (BOPIS) may have seen the biggest uptick in purchasing.... >>

BizReport | Ecommerce January 06, 2020

Study: Bad return experience knocks off loyalty

A bad return experience might mean a customer simply doesn't return. That is a key takeaway from new ShipStation data. According to their new report nearly all (95%) consumer they polled said a bad returns experience would 'make them less... >>

BizReport | Ecommerce January 03, 2020

Experts: Merchants to increase experience factor for shoppers

It's no secret that experience is key for many shoppers, both online and offline. And as merchants and brands push into 2020 they're bringing a focus on experience with them. Here's how experience will change both online and offline shopping... >>

BizReport | Ecommerce archives December 04, 2019

Cyber Monday a hit with shoppers

Cyber Monday surpassed the $9 billion mark, with retailers and brands ringing up $9.4 billion in sales for the day. This continues the trend of shoppers increasing their spending for the holiday season this year; for the day, shoppers increased... >>

BizReport | Advertising archives November 13, 2019

Study: Senses important for in-store sales

Have the right experience, both online and offline, has been shown to improve overall conversion numbers. But, it may come as a surprise that for in-store shoppers the senses are a big part of the experience. In fact, according to... >>

BizReport | Ecommerce archives October 22, 2019

Forecast: Halloween, Holiday shopping a mixed bag

Costumes and candy will add up for merchants and brands over the next week. That's a key takeaway from the National Retail Federation's Halloween forecast, which suggests party-goers will spend nearly $9 billion through October 31. ... >>

BizReport | Ecommerce archives September 12, 2019

Top tips to help retailers make the most of returns

Consumers want more from their return interactions than a new product or a refund on their money. That is a key takeaway from Narvar's State of Online Returns. Their new report finds that, while consumers want the returns process to... >>

BizReport | Ecommerce archives September 05, 2019

Study: Slow shipping, long lines a pain for holiday shoppers

Retailers may want to look at the checkout and shipping options they offer before the busy holiday shopping season begins. That, according to new data out from Bazaarvoice, which indicates that slow shipping and long checkout lines are two of... >>

BizReport | Ecommerce archives May 29, 2019

Reports: Chatbots, personalized content driving conversions

Two new report indicate chatbots and personalized content could be game changers for retailers moving forward. ... >>

BizReport | Ecommerce archives April 19, 2019

Study finds connection key for shoppers

It turns out branded interaction may be the key to increasing sales and revenue. That, according to new Bazaarvoice data which found that product pages with Q&A type information scored 47% higher conversion rates to those pages that didn't house... >>

BizReport | Mobile Marketing April 03, 2019

Retail Pulse: Retail M-Commerce up 37%

Fashion and Health & Beauty brands will soon have more data at their fingertips. Data that is specific to their segments of the digital space. This week Optimove launched their new Optimove Retail Pulse, and among the more interesting findings... >>

BizReport | Ecommerce archives March 18, 2019

Home Improvements top refund spending list

Tax season is upon us in the US, and it looks like most consumers have plans for their tax refund this year. According to new data from Valassis, while most are planning to save their refund, about one-fifth (20%) say... >>

BizReport | Ecommerce archives February 25, 2019

Forecast: Look for US retail to increase 4% this year

Retailers may not break huge sales goals this year, but 2019 should be a solid year for retail. That's the word from the National Retail Federation's 2019 retail forecast. According to their estimates, a solid economy should have retail sales... >>

BizReport | Mobile Marketing January 24, 2019

Mobile increasingly important for retail

With an average spend of $2.1 billion, the 2018 holiday shopping season was definitely a record-setter, but it isn't just the average - or total - spend that is important. It's how people shopped. Overall, the holiday shopping period accounted... >>

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