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BizReport | Ecommerce June 20, 2017

6 in 10 UK digital shoppers will purchase via smartphone in 2017

New research from eMarketer forecasts that nearly six in ten of the UK's digital shoppers will make a purchase via smartphone this year. ... >>

BizReport | Ecommerce June 19, 2017

Experts weigh in on Amazon/Whole Foods deal

Last week Amazon announced its intention to by Whole Foods, and while what an Amazon/Whole Foods world will look like remains a mystery, some experts are weighing in on what the move might mean - for retail, for grocers, and... >>

BizReport | Ecommerce June 16, 2017

Same-day delivery significantly impacts retailer choice and spend

Combining data from the British Retail Consortium, Internet Retailer Magazine, and their own independent research, Clouder.co.uk has been able to identify changing attitudes towards online spending among British consumers. ... >>

BizReport | Ecommerce June 12, 2017

4 in 10 online shoppers believe feedback overlooked, ignored

New research from experience management firm Qualtrics underlines the need for excellent customer service and attention to customer feedback. ... >>

BizReport | Ecommerce June 06, 2017

Most retailers believe it likely their physical stores will shut within 10 years

Two out of three business owners currently running both an online and physical store believe their physical store will cease to operate sometime within the next decade. ... >>

BizReport | Trends & Ideas May 31, 2017

Barclaycard trailing Grab+Go 'pocket checkout' payment method

A payment method being trialed by Barclaycard could turn businesses into faux Amazon Go stores. ... >>

BizReport | Ecommerce May 30, 2017

Real-time inventory monitoring a must for on- and offline retailers

Retailers who take too long searching inventory can expect to lose sales and revenue, according to new research from supply chain specialists, Zetes, with few consumers prepared to wait around for answers. And the problem is not just offline. ... >>

BizReport | Ecommerce May 30, 2017

45% of retailers to up use of AI for customer experience in next 3 years

In a bid to improve the customer experience, more and more retailers intend to begin implementing artificial intelligence within the next three years, according to retail management consulting firm BRP. ... >>

BizReport | Research May 29, 2017

52% would pay up if computer taken hostage by ransomware

In the wake of the WannaCry outbreak, Carbon Black have released the findings of a large U.S. survey that reveals consumers' response to ransomware. ... >>

BizReport | Mobile Marketing May 25, 2017

Apple Pay enables UK retailers to allow higher-value payments

Amid conflicting reports about Apple Pay's success or stagnation in the UK and Europe, the company announce that most retailers in the UK have lifted the low-value spend limit. ... >>

BizReport | Ecommerce May 25, 2017

12% of Brits have done all, or nearly all, their Christmas shopping

Started your Christmas shopping yet? Me neither. However, quite a few UK consumers have, according to new research from ICM, and some have even completed the task. ... >>

BizReport | Ecommerce May 24, 2017

Shoppers want more connected shopping mall experience

Consumers are demanding more from shopping centers that move them seamlessly across channels, including a single loyalty program and a central click-and-collect pickup hub. ... >>

BizReport | Ecommerce May 19, 2017

'The Amazon Effect' and what retailers can do about it

What is behind Amazon's rapid-fire growth, and what can retailers do about it? Those are questions answered in an upcoming report from Bluecore - 'The Amazon Effect'. ... >>

BizReport | Ecommerce May 18, 2017

Number of consumers experiencing delivery issues rises

Fulfillment and last-mile issues continue to plague retailers as consumers become increasingly intolerant of bad service, according to the latest JDA/Centiro Customer Pulse Report. ... >>

BizReport | Loyalty Marketing May 17, 2017

Retailers performing poorly in personalization

Nearly a third of consumers would be happy to switch their banking to Amazon, Apple, Facebook or Google because they see those companies personalize experiences better than finance specialists, according to new research from MuleSoft. ... >>

BizReport | Ecommerce May 15, 2017

Click-and-collect drives growth in online grocery shopping

Four out of every ten grocery shops conducted online in the UK are done so on a mobile phone, according to new research released by performance marketing technology firm, Criteo. ... >>

BizReport | Ecommerce May 15, 2017

Live web chat popular customer service channel among British shoppers

Shoppers in the UK trust other customers' advice during a purchasing decision more than they do the retailers' or brands', according to a new survey from conversational commerce platform, iAdvize. ... >>

BizReport | Ecommerce May 11, 2017

Research reveals significant demand for augmented-reality changing rooms

As reports surface that consumer expectations of in-store tech are not being met, a new study reveals a considerable demand for augmented-reality changing rooms. ... >>

BizReport | May 11, 2017

Marketing: It's nearly Christmas 'down under'

Here in the Southern Hemisphere, it's nearly Christmas - Midwinter Christmas, as we call it. It's an unofficial holiday celebrated by many 'down under' and perhaps a holiday that brands and retailers can hook in to. ... >>

BizReport | Ecommerce May 05, 2017

Privacy, data breach concerns hold back full potential of retail apps

Retailers need to work harder to convince consumers that data they provide within retail apps is safe, according to new research from Apadmi. ... >>

BizReport | Trends & Ideas May 04, 2017

In-store tech not keeping up with consumer expectations

Ecommerce and mobile technology have altered consumer expectations of shopping in a physical store and, increasingly, shoppers are choosing one store over another based on the quality of in-store tech, according to new research from Fujitsu. ... >>

BizReport | Ecommerce May 03, 2017

Peak periods remain a struggle for online retailers' tech infrastructure

Peak holiday periods such as Easter, Black Friday, Cyber Monday and post-Christmas sales represent billions in revenue to retailers in the UK. However, new research from cloud and managed hosting firm Cogeco Peer 1 found that four in ten UK... >>

BizReport | Ecommerce May 01, 2017

Consumers drawn to online retailers' brick-and-mortar stores by in-store tech

Today's shopper wants technology to play a role in-store, as indicted by new research from cell phone charging station firm, ChargeItSpot. ... >>

BizReport | Ecommerce April 21, 2017

With rise of connected Gen Y, retailers must be fit for the future

The rise of the Gen Y shopper, mass adoption of smartphones and advances in technology mean that the path purchase is well trodden by connected shoppers, says Savvy in a report that warns retailers and brands to keep up. ... >>

BizReport | Ecommerce April 20, 2017

Half of consumers prefer post-purchase comms via mobile

Product registration has always been an efficient and popular way for brands to identify and onboard customers post-purchase but, to keep up with the times and the connected consumer, brands should consider mobile as the channel for post-purchase communication.... >>

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