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BizReport | Ecommerce April 21, 2017

With rise of connected Gen Y, retailers must be fit for the future

The rise of the Gen Y shopper, mass adoption of smartphones and advances in technology mean that the path purchase is well trodden by connected shoppers, says Savvy in a report that warns retailers and brands to keep up. ... >>

BizReport | Ecommerce April 20, 2017

Half of consumers prefer post-purchase comms via mobile

Product registration has always been an efficient and popular way for brands to identify and onboard customers post-purchase but, to keep up with the times and the connected consumer, brands should consider mobile as the channel for post-purchase communication.... >>

BizReport | Loyalty Marketing March 31, 2017

Reality of online retail service experience 'average'

Consumers' expectations of retailers are continually rising yet, according to the findings of the 2017 Eptica Retail Conversation Study, many retailers are providing a service this is, at best, average. ... >>

BizReport | Mobile Marketing March 28, 2017

Shoppers want more in-store tech

Speed and convenience are top priorities for today's in-store shopper, and new research reveals that physical stores need to tech-up to satisfy consumer demand. ... >>

BizReport | Loyalty Marketing March 28, 2017

Resolving customer issues quickly leads to greater brand loyalty

Sometimes, retailers get things wrong. But it's those retailers who handle a wronged customer the right way that create greater brand loyalty, according to new research from experience management firm, Qualtrics. ... >>

BizReport | Trends & Ideas March 27, 2017

Research reveals extent of secondary revenue generation among UK retailers

Retailers are exploring secondary revenue options to boost profitability and combat low margins, according to new research from the British Retail Consortium and Webloyalty. ... >>

BizReport | Loyalty Marketing March 15, 2017

46% of UK consumers rank shopping experience as 'average'

A new report from marketing technology firm Zeta Global reveals that nearly half of UK shoppers consider their retail experience on the High Street to be 'average'. This, says Zeta, could be remedied by personalization. ... >>

BizReport | Ecommerce March 08, 2017

Survey: Most using coupons, online and offline

New coupon data out from Valassis paints a bright future for retailers in the coupon department. According to the 2K17 Coupon Intelligence about 90% of shoppers are looking for coupons both online and offline, and most are using them throughout... >>

BizReport | March 03, 2017

Physical gift cards remain dominant choice

A new report from the National Gift Card Corp reveals that, while digital gift cards continue to rise in popularity, they still account for a very small percentage of overall gift card formats for which loyalty points are redeemed. ... >>

BizReport | Trends & Ideas March 02, 2017

49% of retailers already using IoT tech in-store

New research predicts the mass adoption of Internet of Things (IoT) technology by 2019, and nearly half of retailers have already benefited with improved customer experience, according to Aruba's study.... >>

BizReport | Social Marketing February 15, 2017

Supermarkets are not making friends on social

According to the U.S. Supermarket Shopper Digital Update, released by the Retail Feedback Group, just 25% of shoppers are 'friends' with their primary grocery store on social media. ... >>

BizReport | Mobile Marketing February 15, 2017

Majority of top UK retailers choose responsive design over mobile apps

The UK's top retailers are choosing a responsive mobile presence over mobile apps, according to a new report released this week by Episerver. ... >>

BizReport | Mobile Marketing February 08, 2017

Shoppers, diners, expect free wi-fi

A report from Hughes Europe reveals the importance of offering free wi-fi to retail and hospitality businesses. ... >>

BizReport | Loyalty Marketing January 25, 2017

Baby Boomers feel left out in retailer rush to covet Millennials

Are retailers focusing too much on Millennials and neglecting Baby Boomers? New research in the UK from global loyalty marketing agency ICLP suggests they are. ... >>

BizReport | Ecommerce January 24, 2017

2030 and the death of Britain's town centers

Figures released this week by the UK's Office of National Statistics, coupled with research from ParcelHero, deliver chilling news for the country's high street retailers and consumers alike. ... >>

BizReport | Ecommerce January 24, 2017

Buy online, pickup in-store not the 'smooth' process shoppers demand

Consumers from across all generations are now omnichannel shoppers but, according to new research from iVend Retail, consumers believe there is room for improvement when it comes to picking up online purchases in-store. ... >>

BizReport | Trends & Ideas January 23, 2017

UK shoppers choose supermarkets primarily on location, not price

While supermarkets continue to compete based on price, a new study in the UK by retail marketing firm TCC Global suggests that for consumers, location trumps cost when it comes to choosing which to visit. ... >>

BizReport | Mobile Marketing January 19, 2017

Less than half of consumers satisfied with retail app experience

Consumers are downloading more retail apps than ever before but, according to new research from mobile app developer Apadmi, many want to see improvements in innovation and functionality. ... >>

BizReport | Ecommerce January 18, 2017

98% of Generation Z shop in-store, but challenges ahead for retailers

As Generation Z grow into marketable consumers, store owners will be pleased to hear that, despite their technological prowess, 98% still shop in-store. ... >>

BizReport | Ecommerce January 17, 2017

92% of first-time website visitors are there for reasons other than to make a purchase

Brands focus too much on conversion and not enough on the experience a website offers, according to new research from Episerver. ... >>

BizReport | January 16, 2017

Retailers lost 19% of Christmas customers to rivals

Stock availability issues and unsuitable delivery times resulted in retailers losing nearly a fifth of their 2016 holiday customers, according to a new report from JDA/Centiro. ... >>

BizReport | Trends & Ideas January 11, 2017

Virtual, augmented reality tools will help close home decor "imagination gap"

Retailers of home decor products can now cash in on new technologies that will help bridge the "imagination gap" that, says computer vision and machine-learning company DigitalBridge, is currently costing the industry as much as £1bn a year. ... >>

BizReport | Trends & Ideas December 16, 2016

Deloitte: Brits enjoying record pre-Christmas discounts

That jingling you can hear is not the sound of sleigh bells, it is the sound of all the money being saved by festive shoppers in the UK who are, for the sixth year in a row, being treated to... >>

BizReport | Mobile Marketing December 07, 2016

'Beacosystem' driving billions of dollars in sales

Nearly all mobile owners use their device while in-store and, suggests research from beacon platform inMarket, while beacons are not yet present in large numbers of retail outlets where they are being used they are making their presence felt by... >>

BizReport | Trends & Ideas December 06, 2016

Amazon develops game-changing grocery store

If you did not know any better, walking into a store, picking up a few items, and walking out without heading to a check-out might look like shoplifting. However, in planned new Amazon Go stores it's all about technology. ... >>

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