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BizReport | Ecommerce January 18, 2018

The rising cost of retail returns fraud

As online shopping transactions increase, and businesses try to make the returns process attractive to consumers, so attempts at retail fraud also increase. New research puts a figure on the cost to retailers and their employees. ... >>

BizReport | Ecommerce January 02, 2018

Keep shoppers, the planet, and your profits happy by allowing in-store returns

The returns process a key consideration among consumers when considering a purchase and, as postal services enter their busiest week of the year, retailers need to consider the benefits of enabling shoppers to return their gifts in-store. ... >>

BizReport | Ecommerce September 25, 2017

Brand trust: Sweat the small stuff

The advent of social media has led to better informed consumers that are not afraid to act when the behavior of retailers and brands they purchase from leads to trust issues. However, while a bad social media experience can go... >>

BizReport | Ecommerce July 25, 2017

Retailers agree not enough being done to replicate online shopping in-store

New research among UK retailers by Qmatic UK reveals that, while retailers are determined to continue investing in in-store technology, many agree they are not doing enough to replicate the online shopping experience that consumers crave. ... >>

BizReport | Internet July 24, 2017

Data threat report reveals 43% of retailers suffered breach in past year

A new study reveals that 43% of retailers across the globe have suffered a data breach in the past year, prompting nearly three quarters of retailers to increase investment in IT security. ... >>

BizReport | Ecommerce July 17, 2017

57% of all U.S. online spend goes through Amazon

As news filters through of the success of Amazon's latest Prime Day, research from Salmon reveals just how much of all online spending goes through the online retail behemoth. ... >>

BizReport | Ecommerce July 14, 2017

Consumers reveal what they think about the Amazon-Whole Foods acquisition

What do consumers think about the recent Amazon-Whole Foods acquisition? ChargeItSpot decided to ask... ... >>

BizReport | Ecommerce July 14, 2017

Retailers should pay heed to online shoppers' hearts as well as heads

Emotional intelligence is what will win over a new generation of online shoppers, according to a new study from payment firm, Klarna. ... >>

BizReport | Ecommerce July 12, 2017

Consumers increasingly prefer digital coupons to paper

Couponing is an easy and smart way for consumers to save money and has proved consistent and popular with marketers throughout the years. As more consumers head to the stores armed with a smartphone the preference for digital coupons has... >>

BizReport | Ecommerce July 10, 2017

Online fashion shoppers stick to small core group of retailers

Despite a plethora of choice online, online fashion shoppers in the UK stick to purchasing from just three online stores, according to research commissioned by Apptus. ... >>

BizReport | Ecommerce July 05, 2017

China will account for half of global retail ecommerce sales in 2017

China boasts the world's largest ecommerce market and, according to a new report from eMarketer, will account for nearly half of global retail ecommerce sales in 2017. ... >>

BizReport | Ecommerce June 20, 2017

6 in 10 UK digital shoppers will purchase via smartphone in 2017

New research from eMarketer forecasts that nearly six in ten of the UK's digital shoppers will make a purchase via smartphone this year. ... >>

BizReport | Ecommerce June 19, 2017

Experts weigh in on Amazon/Whole Foods deal

Last week Amazon announced its intention to by Whole Foods, and while what an Amazon/Whole Foods world will look like remains a mystery, some experts are weighing in on what the move might mean - for retail, for grocers, and... >>

BizReport | Ecommerce June 16, 2017

Same-day delivery significantly impacts retailer choice and spend

Combining data from the British Retail Consortium, Internet Retailer Magazine, and their own independent research, Clouder.co.uk has been able to identify changing attitudes towards online spending among British consumers. ... >>

BizReport | Ecommerce June 12, 2017

4 in 10 online shoppers believe feedback overlooked, ignored

New research from experience management firm Qualtrics underlines the need for excellent customer service and attention to customer feedback. ... >>

BizReport | Ecommerce June 06, 2017

Most retailers believe it likely their physical stores will shut within 10 years

Two out of three business owners currently running both an online and physical store believe their physical store will cease to operate sometime within the next decade. ... >>

BizReport | Trends & Ideas May 31, 2017

Barclaycard trailing Grab+Go 'pocket checkout' payment method

A payment method being trialed by Barclaycard could turn businesses into faux Amazon Go stores. ... >>

BizReport | Ecommerce May 30, 2017

Real-time inventory monitoring a must for on- and offline retailers

Retailers who take too long searching inventory can expect to lose sales and revenue, according to new research from supply chain specialists, Zetes, with few consumers prepared to wait around for answers. And the problem is not just offline. ... >>

BizReport | Ecommerce May 30, 2017

45% of retailers to up use of AI for customer experience in next 3 years

In a bid to improve the customer experience, more and more retailers intend to begin implementing artificial intelligence within the next three years, according to retail management consulting firm BRP. ... >>

BizReport | Research May 29, 2017

52% would pay up if computer taken hostage by ransomware

In the wake of the WannaCry outbreak, Carbon Black have released the findings of a large U.S. survey that reveals consumers' response to ransomware. ... >>

BizReport | Mobile Marketing May 25, 2017

Apple Pay enables UK retailers to allow higher-value payments

Amid conflicting reports about Apple Pay's success or stagnation in the UK and Europe, the company announce that most retailers in the UK have lifted the low-value spend limit. ... >>

BizReport | Ecommerce May 25, 2017

12% of Brits have done all, or nearly all, their Christmas shopping

Started your Christmas shopping yet? Me neither. However, quite a few UK consumers have, according to new research from ICM, and some have even completed the task. ... >>

BizReport | Ecommerce May 24, 2017

Shoppers want more connected shopping mall experience

Consumers are demanding more from shopping centers that move them seamlessly across channels, including a single loyalty program and a central click-and-collect pickup hub. ... >>

BizReport | Ecommerce May 19, 2017

'The Amazon Effect' and what retailers can do about it

What is behind Amazon's rapid-fire growth, and what can retailers do about it? Those are questions answered in an upcoming report from Bluecore - 'The Amazon Effect'. ... >>

BizReport | Ecommerce May 18, 2017

Number of consumers experiencing delivery issues rises

Fulfillment and last-mile issues continue to plague retailers as consumers become increasingly intolerant of bad service, according to the latest JDA/Centiro Customer Pulse Report. ... >>

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