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BizReport | Mobile Marketing July 09, 2015

Half of U.K. shoppers see little benefit of using mobile in-store

Shoppers are demanding more from their shopping experience and, says Shoppercentric, it is up to retailers to put the systems in place that meet consumer demands. ... >>

BizReport | Ecommerce July 07, 2015

Eight in ten disappointed shoppers give retailers no chance to fix problem

Have you ever been to a store or restaurant and had a bad experience but never shared your views with the owner or staff? You're not alone, according to new research from LoyaltyOne and Verde Group. ... >>

BizReport | Ecommerce June 26, 2015

Demandware: Mobile orders up 59% in Q1 2015

Demandware's Q1 2015 Shopping Index highlights the increasing role of mobile in driving orders and that the duration of digital shopping visits is falling. ... >>

BizReport | Ecommerce June 25, 2015

Study highlights powerful role of apps and cross device in purchase cycle

The latest Criteo State of Mobile Business study reveals that mobile-optimized website convert almost three times more than non-optimized as mobile is set to become the dominant ecommerce platform in the U.S., U.K., and most of Asia before the end... >>

BizReport | Ecommerce June 19, 2015

Brands: What you need to know about EMV

With the EMV deadline fast approaching for retailers, many are still not up to date, and according to reports many have no intentions of implementing the measures because of the costs. One expert offers his advice on how EMV will... >>

BizReport | Ecommerce June 10, 2015

Retailers must acknowledge consumers' interest in click-and-collect

Retailers that have yet to offer consumers the convenience of ordering online and picking up those purchases in-store are missing out on business, according to recent research from King Retail Solutions. ... >>

BizReport | Ecommerce June 10, 2015

Convenience trumps cost as main driver of online grocery shopping

As consumers seek to effectively manage their increasingly busy lives, convenience is oustripping cost, as retail and shopper marketing agency Savvy found in a recent study into what drives online grocery shopping.... >>

BizReport | Mobile Marketing June 09, 2015

Report reveals impact of mobile ads on store visits

A new report from NinthDecimal has demonstrated the power of mobile ads to drive store traffic during the first day of a campaign.... >>

BizReport | Ecommerce June 05, 2015

Only one-third of online customers make second purchase within the year

Despite the efforts of marketers to retain customers and garner repeat purchases, a recent study by ecommerce analytics platform RJMetrics reveals that just one third of customers go on to purchase again within a year of their first purchase. ... >>

BizReport | Ecommerce June 03, 2015

Pinterest users asked for it, now they have it - Buyable Pins

Buying products spotted on Pinterest just got a lot easier with the launch of 'Buyable Pins'. By the end of June users in the U.S. using iPhone and iPad will have access to more than 2 million of these direct-buy... >>

BizReport | Advertising June 03, 2015

XpressBuy ad commerce platform allows consumers to buy direct from ads

Blending in-the-moment trends and consumer desire is XpressBuy's new 'Ad Commerce' platform that enables consumers to make purchases directly from an online ad on mobile or desktop.... >>

BizReport | Ecommerce June 02, 2015

Survey reveals the cost of CX failures

New research reveals that 1 in 5 customer experience failures happen before the customer has made a purchase and reveals the top four failures. ... >>

BizReport | Email Marketing May 22, 2015

Top retailers failing to meet consumer expectations of personalized comms

Top online retailers are failing to capitalize on consumers' growing expectations of receiving insight-driven, personalized brand communications, according to new research from Teradata. ... >>

BizReport | Ecommerce May 22, 2015

Consumers keen to use new payment technology but businesses slow to adopt

Shoppers are keen to use new payment technology but, according to a new report from Sage Pay, businesses are being slow to adopt them.... >>

BizReport | Social Marketing May 13, 2015

Survey finds Pinterest impacts users' buying decisions

A study by Pinterest and MillwardBrown shows that the image-based social network not only helps consumers discover new ideas and products, it also helps them find stuff to buy.... >>

BizReport | Ecommerce May 11, 2015

Shop Direct signals the end of print catalog distribution

Eight decades of print catalog distribution is coming to an end as Shop Direct, which owns department store brands including Very.co.uk and Littlewoods.com, makes the decision to cease producing printed catalogs.... >>

BizReport | Trends & Ideas April 29, 2015

1 in 5 Millennials prefer self-service checkout to interaction with cashiers

To avoid standing in line waiting for a cashier, many people now choose to use a self-service check-out. Research from location-based mobile platform Retale has found that Millennials are avid users of self-service checkouts and more likely to do so... >>

BizReport | Mobile Marketing April 14, 2015

Research: British mobile spend to soar but retailers unprepared

Within the next decade almost £1 in every £7 spent in British stores will be transacted via mobile, according to new research released by Barclays. However, many retailers are not prepared for this change in purchasing behavior.... >>

BizReport | Ecommerce April 14, 2015

Barcode technology, not drones, among British shoppers' wants

Research reveals that the 'new technology' that British shoppers look forward to is not drone deliveries and mobile payments but services that are already, to some extent, in existence. ... >>

BizReport | Mobile Marketing April 13, 2015

Mobile prompts rethink of in-store retail marketing strategies

In-store shopping remains an important sales channel, but mobile is disrupting traditional in-store marketing and retailers need to rethink their in-store strategies, according to new research from retail strategy and marketing firm InReality.... >>

BizReport | Ecommerce April 09, 2015

User-generated reviews powerful conversion driver

Consumers in the UK will be spending more online in 2015 than ever before and, with increased online shopping comes increased talk about what they bought. Such conversations are a goldmine for retailers who can use them to enhance both... >>

BizReport | Ecommerce April 01, 2015

The growing impact of online performance on sales and customer experience

Retailers in the UK are optimistic about the future of online shopping, more so as purchases via mobile continue to increase. However, retailers are also aware that the online experience needs to be improved to meet consumers' expectations and increase... >>

BizReport | Ecommerce March 31, 2015

Online fraud prevention processes leading to loss of genuine sales

As online retailers battle with fraud by implementing authentication and verification processes, those same processes are costing them as much, if not more, in lost sales due to frustrated shoppers, according to a new report from ThreatMetrix.... >>

BizReport | Mobile Marketing March 30, 2015

U.S. in-store and mobile retail experience found wanting

Gaps between consumer expectations and the ability of retailers to deliver what customers want have been identified by new research from Accenture.... >>

BizReport | Trends & Ideas March 23, 2015

Could the future of retail be virtual?

Recent technology conferences have seen a lot of focus on virtual reality and, according to research from Walker Sands, its something that consumers would like to see play a role in the shopping experience.... >>

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