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BizReport | Email Marketing May 22, 2015

Top retailers failing to meet consumer expectations of personalized comms

Top online retailers are failing to capitalize on consumers' growing expectations of receiving insight-driven, personalized brand communications, according to new research from Teradata. ... >>

BizReport | Ecommerce May 22, 2015

Consumers keen to use new payment technology but businesses slow to adopt

Shoppers are keen to use new payment technology but, according to a new report from Sage Pay, businesses are being slow to adopt them.... >>

BizReport | Social Marketing May 13, 2015

Survey finds Pinterest impacts users' buying decisions

A study by Pinterest and MillwardBrown shows that the image-based social network not only helps consumers discover new ideas and products, it also helps them find stuff to buy.... >>

BizReport | Ecommerce May 11, 2015

Shop Direct signals the end of print catalog distribution

Eight decades of print catalog distribution is coming to an end as Shop Direct, which owns department store brands including Very.co.uk and Littlewoods.com, makes the decision to cease producing printed catalogs.... >>

BizReport | Trends & Ideas April 29, 2015

1 in 5 Millennials prefer self-service checkout to interaction with cashiers

To avoid standing in line waiting for a cashier, many people now choose to use a self-service check-out. Research from location-based mobile platform Retale has found that Millennials are avid users of self-service checkouts and more likely to do so... >>

BizReport | Mobile Marketing April 14, 2015

Research: British mobile spend to soar but retailers unprepared

Within the next decade almost £1 in every £7 spent in British stores will be transacted via mobile, according to new research released by Barclays. However, many retailers are not prepared for this change in purchasing behavior.... >>

BizReport | Ecommerce April 14, 2015

Barcode technology, not drones, among British shoppers' wants

Research reveals that the 'new technology' that British shoppers look forward to is not drone deliveries and mobile payments but services that are already, to some extent, in existence. ... >>

BizReport | Mobile Marketing April 13, 2015

Mobile prompts rethink of in-store retail marketing strategies

In-store shopping remains an important sales channel, but mobile is disrupting traditional in-store marketing and retailers need to rethink their in-store strategies, according to new research from retail strategy and marketing firm InReality.... >>

BizReport | Ecommerce April 09, 2015

User-generated reviews powerful conversion driver

Consumers in the UK will be spending more online in 2015 than ever before and, with increased online shopping comes increased talk about what they bought. Such conversations are a goldmine for retailers who can use them to enhance both... >>

BizReport | Ecommerce April 01, 2015

The growing impact of online performance on sales and customer experience

Retailers in the UK are optimistic about the future of online shopping, more so as purchases via mobile continue to increase. However, retailers are also aware that the online experience needs to be improved to meet consumers' expectations and increase... >>

BizReport | Ecommerce March 31, 2015

Online fraud prevention processes leading to loss of genuine sales

As online retailers battle with fraud by implementing authentication and verification processes, those same processes are costing them as much, if not more, in lost sales due to frustrated shoppers, according to a new report from ThreatMetrix.... >>

BizReport | Mobile Marketing March 30, 2015

U.S. in-store and mobile retail experience found wanting

Gaps between consumer expectations and the ability of retailers to deliver what customers want have been identified by new research from Accenture.... >>

BizReport | Trends & Ideas March 23, 2015

Could the future of retail be virtual?

Recent technology conferences have seen a lot of focus on virtual reality and, according to research from Walker Sands, its something that consumers would like to see play a role in the shopping experience.... >>

BizReport | Ecommerce March 19, 2015

U.K. shoppers expect new technologies to enhance retail experience

The introduction of shopping technology has shifted consumer expectations with more wanting retailers to enhance and make consistent the shopping experience across channels, according to research from payment technology firm Verifone.... >>

BizReport | Ecommerce March 17, 2015

PwC blames Internet, mobile technology for dwindling high streets

Online retail and changes in consumer demand have been blamed for the net reduction of high street stores in the U.K.... >>

BizReport | Ecommerce March 11, 2015

Mother's Day gifting loses the personal touch this year

This Mother's Day will see less non-purchase gifting, according to new research from creative, retail and shopper marketing agency Savvy, but more trading up on food and drink.... >>

BizReport | Ecommerce March 10, 2015

U.K.:Personalized shopping experiences would generate 7.8% extra revenue

Retailers in the U.K are missing out on millions in additional revenue due to a failure to personalize the online and offline shopping experience, according to new research from Webloyalty. ... >>

BizReport | Search Marketing March 03, 2015

Mother's Day: Flowers a popular gift, but Mom wants tech

It is just under nine weeks until the third-largest retail holiday in the U.S. and already there is talk that a third or more of consumers will head online.... >>

BizReport | Ecommerce March 02, 2015

Online shoppers excited about possibility of drone deliveries

In their quest for faster online deliveries, consumers are getting excited about the prospect of drone-delivered packages with many expecting such a delivery type to be available within the next five years, according to research by PR and digital marketing... >>

BizReport | Mobile Marketing February 13, 2015

79% of brands plan proximity marketing investment in next six months

Proximity marketing is set to explode with 99% of respondents to a study commissioned by Airspace already considering investment in the technology. Does that figure sound too high? Airspace CEO Ian Malone does not think so. ... >>

BizReport | Trends & Ideas February 10, 2015

Contactless card use goes mainstream in U.K.

The U.K. Cards Association has announced that the upper transaction limit for contactless cards is to be increased as the payment method becomes increasingly popular.... >>

BizReport | Loyalty Marketing February 09, 2015

Survey finds loyalty schemes increase average basket value by 120%

Implementing a loyalty scheme not only increases basket value, found a recent survey among retailers, but also increases store visits.... >>

BizReport | Ecommerce February 05, 2015

Study equates ecommerce to dating

Personalization is the key to success in today's retail environment yet, according to new research released by OrderDynamics, three-quarters of retailers continue to send shoppers irrelevant promotions via email.... >>

BizReport | Ecommerce February 04, 2015

80% of marketers agree 'our customer experience is our brand'

Brand loyalty and customer experience go hand in hand. A new survey from SDL conducted by Econsultancy reveals companies now understand the importance of delivering a great customer experience and plan to increase associated budgets.... >>

BizReport | Ecommerce January 27, 2015

In-store pricing versus online: Getting the price right at the right time

The ease, frequency and speed with which pricing and promotions can be updated in online stores means it is hard for physical stores to keep up, and that is affecting consumers' buying behavior, according to new research from Displaydata.... >>

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