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BizReport | Ecommerce February 19, 2010

Report: $83 billion lost because of bad customer service

The customer is always right. It's an age-old saying that retailers live by. But, according to a recent report customer service, specifically bad customer service, is costing businesses billions of dollars each year. Analysts from Greenfield Online, Datamonitor/Ovum and Genesys... >>

BizReport | Ecommerce October 20, 2009

Retailers - improve your pick-up strategies for the holiday season

No, this isn't advice for the office Christmas party, instead it's a peek into what retailers are and are not doing to maximize sales via the cross-channel experience they offer to their customers. ... >>

BizReport | Ecommerce October 08, 2009

NRF predicts 1% drop in holiday retail sales

It's becoming more and more apparent that consumers are planning a thrifty holiday period and the latest National Retail Federation 2009 holiday figures back up other forecasts.... >>

BizReport | Email Marketing October 08, 2009

Epsilon: Email open rates up over 18%

The latest Email Trends and Benchmarks study from Epsilon demonstrates that industry performance remains strong with open rates increasing for the fourth quarter in a row.... >>

BizReport | Research September 01, 2009

Study: Consumers still not keen on spending

Wall Street may be hopping, the stock market may be up but consumers still aren't buying. Literally. According to a new Harris Interactive Poll. According to the report more than three quarters of Americans have changed the way they spend... >>

BizReport | Ecommerce August 24, 2009

eMarketer predicts contraction in U.S. retail e-commerce sales

Retail e-commerce sales won't witness growth until next year, according to eMarketer's most recent U.S. forecast. ... >>

BizReport | Advertising June 12, 2009

Ericsson/TeliaSonara launch 'Personal Pod Advertising Service'

An agreement between Ericsson and TeliaSonera sees the introduction of a new, personalized mobile advertising system to be made available later this year. ... >>

BizReport | Advertising June 08, 2009

UK display advertising activity rises in Q1 09

New figures released by Nielsen Online show a rise in the level of display advertising activity in the UK during the first few months of this year. ... >>

BizReport | Ecommerce March 05, 2009

Product videos gain popularity among consumers and retailers

Product videos are increasingly being used by online retailers and, according to recent research, many plan to implement this most engaging and evolving marketing tool over the coming year. ... >>

BizReport | Ecommerce November 26, 2008

Online shopping no longer fun

Shopping online "for the fun of it" is wearing off, according to a study conducted by Kelton Research, and many younger online shoppers believe there's room for improvement.... >>

BizReport | Research February 20, 2008

Consumer confidence is falling

The U.S. is in the middle of an election year so it probably isn't a surprise that consumer confidence is in question or even that confidence has fallen in the past year. It is a surprise, however, how much consumer... >>

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