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BizReport | Ecommerce November 30, 2015

More than half of consumers would pay for better customer care from preferred brands

No matter what their nationality or age, consumers place a high importance on quality customer care and more than half are prepared to pay more for better customer care from their preferred brands, according to new research from Xerox.... >>

BizReport | Ecommerce November 27, 2015

Is Black Friday a 'false economy' for retailers?

Black Friday may be built on a 'false economy', says Worldpay's Insight Services team, and could actually be detrimental to a retailer's remaining festive sales season. ... >>

BizReport | Trends & Ideas November 27, 2015

Consumers expect shopping experience to be revolutionized by wearable tech

Nearly three-quarters of consumers believe wearable technology will be the future of retail, according to a recent survey conducted by Vista Retail Support.... >>

BizReport | Ecommerce November 25, 2015

Click-and-collect drives additional in-store sales

A new survey from ecommerce and order management provider Shopatron found that many shoppers this holiday season are looking for the convenience of ordering online and collecting in-store.... >>

BizReport | Ecommerce November 24, 2015

Last-minute shopping on the rise during holiday season

Retailers are under greater pressure to drive sales beyond Black Friday and into the final week of Christmas shopping as more U.S. consumers leave holiday shopping until the last minute, according to new research from purchase-based data intelligence platform Cardlytics.... >>

BizReport | Ecommerce November 23, 2015

Majority of U.S. consumers plan to do most of their holiday shopping on Amazon

As web-based stores across the U.S. get into gear for the holiday season, a new survey from Reuters/Ipsos makes for disheartening reading. ... >>

BizReport | Mobile Marketing November 20, 2015

Report reveals 60% YoY rise in 'inverse showrooming'

The third annual 'UK Mobile Path to Purchase' report from xAd has been released and it reveals that in-store use of mobile has increased four-fold in the last two years along with a rise in 'inverse showrooming'. ... >>

BizReport | Mobile Marketing November 19, 2015

Proximity marketing initiative drives half a million store visits

Lifestyle magazine ELLE took on board retailers' requests to help them get more people into their stores. The result was a hugely successful experiment that combined editorial product endorsement with location-based notification and voucher apps. ... >>

BizReport | Trends & Ideas November 18, 2015

87% don't care if stores open on Thanksgiving Day

Most physical stores close their doors on Thanksgiving Day and some research suggests that this is what consumers want. However, research from Vennli suggests that consumers really don't care. ... >>

BizReport | Ecommerce November 17, 2015

A third of retailers consider Black Friday 'unprofitable' and 'unsustainable'

Unprofitable and unsustainable - those are the words that almost a third of US and UK retailers have used to describe Black Friday reveals a new report from LCP Consulting. ... >>

BizReport | Ecommerce November 03, 2015

Metapack survey reveals consumer delivery expectations

Delivery and returns options play a crucial role in consumers' purchase decisions with many demonstrating little hesitation abandoning an online purchase if the delivery option they want is not available, according to a new survey commissioned by Metapack. ... >>

BizReport | Ecommerce November 02, 2015

Queues and in-store squabbles put off Black Friday shoppers this year

The turn-out for Black Friday and Cyber Monday this year may not be a big as it was last year, thanks to memories of in-store fighting and crashing websites, according to research conducted by predictive analytics firm Blue Yonder.... >>

BizReport | Ecommerce October 30, 2015

Adobe: $83b to be spent during 2015 holiday season

According to the 2015 Digital Index Online Shopping Prediction from Adobe the total expected spend of $83 billion will be an 11% increase YoY; most of that spend is expected to go to electronics (60%) while gift cards are expected... >>

BizReport | Ecommerce October 22, 2015

Companies staff-up for holiday season, but pay rates may be down

Amazon is upping its staffing for the holiday season by an additional 25% over last year to ensure it meets an increase in customer demand. Meanwhile, a survey from Snagajob suggests pay rates will be lower than the 2014 holiday... >>

BizReport | Ecommerce October 15, 2015

PayPal will pay online shoppers' return shipping costs

Once a perk or promotional tool, refunds on return shipping costs are now integral to attracting online shoppers. PayPal has just announced that it is expanding its returns refund to the U.S. following successful testing in other countries. ... >>

BizReport | Ecommerce October 14, 2015

Mobile website experience drives loyalty, test drives for auto brands and retailers

Larger smartphones are gaining popularity among consumers who are better able to interact with retail content. New research from J.D. Power found that mobile shoppers looking for a new vehicle access a wider range of content when using a phablet.... >>

BizReport | Ecommerce October 12, 2015

92% of top UK retailers use social media

Imaging technology firm SpinMe's recent research found that the vast majority of the UK's top 50 retailers now actively engage on social media platforms to boost sales. ... >>

BizReport | Ecommerce October 06, 2015

Retailers can convert 'window shoppers' with real-time analytics

Global big data integration software provider Talend surveyed UK shoppers and confirms that, for many, loading up an online shopping cart only to abandon it is part of the browsing process. ... >>

BizReport | Trends & Ideas October 02, 2015

Are you EMV-ready? If not, it could prove costly.

A new study by Software Advice has found that an alarmingly high number of SMBs have not yet adopted, or are ready to adopt, EMV-ready systems, which could lead to many facing high costs for being held liable for fraudulent... >>

BizReport | Ecommerce September 17, 2015

Retailers use of customer data found wanting

A new report from Yes Lifecycle Marketing suggests that, despite access to more online and offline customer than ever before, retailers are not fully utilizing that data to engage their most valuable customers. ... >>

BizReport | Ecommerce September 14, 2015

60% of retailers plan to start holiday promos this month

A survey among retailers in the U.S. and U.K. reveals that nearly 60% will start their holiday promotions this month and more than a quarter plan to offer more holiday promotions this year than last.... >>

BizReport | Ecommerce September 11, 2015

Physical stores central to omnishoppers' experience

Technology has made shoppers smarter but, according to new research by MasterCard, physical stores are 'the center of gravity in an omnishopper's universe'. ... >>

BizReport | Ecommerce September 09, 2015

Are your complaints and refund policies ready for the new legislation?

Key changes to consumer rights come into force in the UK soon and both online and offline businesses need to revisit their complaints and returns policies. ... >>

BizReport | Ecommerce September 09, 2015

Does your website's Time to Interact match consumer expectations?

Christmas always seems to come around quickly. For online retailers, it comes around even faster, particularly when it comes to prepping retail websites for the online boom that is holiday shopping.... >>

BizReport | Ecommerce September 09, 2015

Watch out retailers - Gen Z'ers are coming and they are hot on delivery performance

Brace yourself for Generation Z, retailers. They're digitally savvy and demanding, particularly when it comes to delivery performance, according to new research from Red Dot Research, commissioned by delivery platform Shutl. ... >>

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