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BizReport | Ecommerce September 30, 2016

Women in UK leading the way in mobile shopping

Women in the UK are using a mobile device far more than their male counterparts when it comes to shopping, according to new data from Worldpay. ... >>

BizReport | Loyalty Marketing September 30, 2016

Today's consumers want more from loyalty programs

There is a big demand for loyalty programs in the UK, particularly among older Brits, according to new research from loyalty marketing agency ICLP, with more than half claiming they would be more motivated to shop frequently with a brand... >>

BizReport | Ecommerce September 26, 2016

Consumers shun search engines for retail sites during product discovery

Search engines are increasingly being knocked back in favor of retail sites when it comes to researching purchases online, according to HookLogic's recent report. ... >>

BizReport | Ecommerce September 23, 2016

Grocery retailers must adapt decision-making or die

The decision-making speed of grocery retailers is not keeping up with the 'clock-speed' of today's customer, according to new research from predictive analytics and automated decisions firm Blue Yonder. ... >>

BizReport | Mobile Marketing September 14, 2016

Mobile search precedes in-store purchases

Seventy percent of in-store purchases are preceded by a check on mobile, according to the findings of a new study from Google and market research firm Purchased.... >>

BizReport | Ecommerce September 13, 2016

Retailers diluting quality of shopping experience as more channels employed

A new report from Omnico is sad reading for retailers. Their survey reveals that the vast majority of consumers believe retailers do not know what shoppers want.... >>

BizReport | Trends & Ideas September 09, 2016

Queuing - a British pastime they love to hate

Brits will form a neat line, but retailers need to know that it will not take long for impatience to set in and, potentially, sales to be lost if lines are long. ... >>

BizReport | Ecommerce September 09, 2016

0% of Gen Y and Z admit to impulse shopping

Younger shoppers are very unlikely to succumb to impulses when shopping, according to new research, even for the most trivial of purchases. ... >>

BizReport | Ecommerce September 07, 2016

Consumers consider returns policy before making a purchase

Few retailers consider their returns policy as part of the customer journey, says cross-border ecommerce distribution specialists, B2C Europe, yet it's important to consumers. ... >>

BizReport | Ecommerce August 24, 2016

Omnichannel retail strategy key to SME success

Small and medium-sized retailers in the UK are missing out on sales due to the lack of an omnichannel strategy, according to business management software development firm Anagram Systems. ... >>

BizReport | Ecommerce August 23, 2016

Free shipping and hassle-free returns continue to motivate online shoppers

Year in, year out, the same ecommerce features drive consumers to shop online. A new study conducted by UPS and comScore, released by IT services and outbound marketing firm Global Sonic, reiterates consumer shopping preferences. ... >>

BizReport | Ecommerce August 10, 2016

83% of online shoppers abandon purchase at checkout

With the holiday season looming, it is time for retailers to take a good look at the experience they offer online consumers. Research from experience optimization platform, Optimizely, provides retailers with some areas on which to focus.... >>

BizReport | Trends & Ideas August 09, 2016

Contactless POS transactions on the rise

The use of contactless point of sale terminal transactions is set to soar, according to Juniper Research's most recent research, but total value will remain low.... >>

BizReport | Trends & Ideas August 03, 2016

Research reveals risk to retailers of mobile scan and pay methods

Could self-scan and payment technology increase the risk of theft from stores? Yes, according to new research from criminologists at Britain's University of Leicester. ... >>

BizReport | Mobile Marketing August 02, 2016

Shoppers continue mobile search once in-store

Mobile devices have become vital to in-store shopping and retailers must adjust their campaigns to meet changing customer behaviors. ... >>

BizReport | Ecommerce July 29, 2016

Gen Z's in-store expectations - the next challenge for retailers

The next five years will see a widening gap between shoppers expectations and the reality of what a store can deliver thanks to the coming of age of Generation Z, according to a new report from Vodat International. ... >>

BizReport | Ecommerce July 14, 2016

UK's favorite retailers revealed by the DMA

In a new survey from the DMA in the UK, just three out of consumers' top 20 favorite retailers are online-only, with one giant of the ecommerce scene topping the list. ... >>

BizReport | Trends & Ideas July 13, 2016

What does Pokémon Go really mean for retailers?

Can retailers cash in on the latest mobile game fad, Pokémon Go? Nikki Baird, managing partner of Retail Systems Research believes so and it just takes a little imagination and some inside knowledge. ... >>

BizReport | Mobile Marketing July 08, 2016

Payment tech drives tips

Square analyzed data from its new card reader and found that those customers who use NFC payments were more likely to leave a bigger tip than those who used a physical credit card.... >>

BizReport | Ecommerce June 28, 2016

Poor advertising among travel brands hinders data collection

Personalization is key to providing great customer engagement and experience, but new research from data specialists Boxever reveals the travel industry is falling short. ... >>

BizReport | Ecommerce June 27, 2016

Report finds 'last mile' issues continue to dismay consumers

According to the recently released findings of the JDA/Centiro Customer Pulse 2016 Report 'last mile' issues continue to be a significant pain point for consumers.... >>

BizReport | Ecommerce June 07, 2016

UK: Retail spending moves further online

For the fifth month in a row more than a fifth of all UK retail sales took place online, according to new figures released by the British Retail Consortium. ... >>

BizReport | Ecommerce June 03, 2016

Study shows slowdown in response time of global retail homepages

Over the past year, the global average homepage response time has risen as retailers stuff them with more images and third-party plug-ins. ... >>

BizReport | Ecommerce May 17, 2016

Cart abandonment rates falling, but still remain high

A new report has shown a decline in cart abandonment rates across several markets thanks to greater customer insights and web personalization. However, the rates remain high and a challenge to online retailers. ... >>

BizReport | Mobile Marketing May 11, 2016

83% open retailer emails during morning commute

Bleary eyed and hugging coffee they might be, but the best time for retailers to reach consumers by email is during their morning commute, according to a new study from retail marketing agency Leapfrogg. ... >>

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