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BizReport | Loyalty Marketing February 09, 2016

Research reveals number of mobile loyalty schemes to double by 2020

As more consumers shop via apps loyalty cards will increasingly become mobile-only or integrated into mobile apps, according to a new study from Juniper Research. ... >>

BizReport | Ecommerce February 05, 2016

Expert: Retail's trends to watch

Ask a retail veteran and they might tell you the best thing about retail is that it always changes. Season to season, trend to trend, nothing stays the same for long. One expert believes there are trends from the 2015... >>

BizReport | Mobile Marketing February 04, 2016

Accenture: Shoppers' mobile expectations not being met

More shoppers are demanding more retail services via mobile, yet retailers are failing to meet these expectations, according to new research from Accenture. ... >>

BizReport | Ecommerce February 04, 2016

Thanksgiving Day outstrips Black Friday in retail websites visits

In the two months to the close of 2015, Americans paid 11.5 billion visits to the top retail sites in the Hitwise Retail 500, a significant increase from the previous year. ... >>

BizReport | Mobile Marketing January 29, 2016

Mobile app serving up success for McDonald's

While fast-food giant McDonald's may have been slow to serve up a mobile coupon app, it appears that their offering has proved a recipe for success.... >>

BizReport | Mobile Marketing January 26, 2016

International mobile browsing on UK retail sites rises significantly

Retailers in the UK experienced a significant rise in the number of people visiting their websites via smartphone from overseas, according to new figures released by the British Retail Consortium and Google. ... >>

BizReport | Ecommerce January 25, 2016

Mobile to influence more couponing

Mobile is becoming an important channel for couponing. Consumers are using mobiles both in-store and before entering to find coupons and coupon codes to use in their shopping. According to one expert, mobile will become even more important over the... >>

BizReport | Trends & Ideas January 25, 2016

Retailers beware - consumers have set in-store experience bar even higher for 2016

A new survey from online appointment scheduling company TimeTrade reveals a widening disconnect between what services are currently being offered instore and what consumers expect. ... >>

BizReport | Mobile Marketing January 19, 2016

In-store mobile experience rankings reveal much room for improvement

Walgreens, The Home Depot, and Sephora have been ranked the top three retailers in the U.S. in terms of the quality of their in-store mobile experience in DMI's first annual Mobile In-Store Experience Rankings.... >>

BizReport | Ecommerce January 18, 2016

2015 festive shopping season exposed cracks in click-and-collect service

It turns out that click-and-collect was not as convenient or easy as shoppers hoped it would be over the recent festive period, according to the results of a recent survey in the U.K. ... >>

BizReport | Ecommerce January 08, 2016

Retale: 24% of consumers to return at least one Christmas gift

According to location-based mobile platform Retale, a quarter of consumers in the U.S. are likely to return, or exchange, at least one gift they received in the recent holiday season. ... >>

BizReport | Ecommerce January 05, 2016

Retail think tank warns retailers of lower consumer spending in 2016

According to a KPMG/Ipsos Retail Think Tank (RTT) forecast, 2016 will see retail spending in the UK decrease in 2016 as consumers focus on home improvements and nights out. ... >>

BizReport | Ecommerce December 30, 2015

U.S.: Ecommerce still accounts for small % of total retail sales

While we report on soaring mobile and online sales figures, they remain but a fraction of total retail sales in North America, according to new figures released by eMarketer.... >>

BizReport | Ecommerce December 22, 2015

Registration to check out online results in lower conversions

UK online retailers are losing out on sales because they are insisting on registration in order to make a purchase, according to a new report from Bronto Software Europe. ... >>

BizReport | Ecommerce December 21, 2015

Returns fraud forecast to cost retailers $2.2bn after 2015 holiday shopping period

After last year's holiday shopping season the National Retail Federation predicted fraudulent returns would reach $3.8bn. This year, their forecast is slightly less. ... >>

BizReport | Ecommerce December 03, 2015

Customer service experience not living up to shoppers' expectations

Consumers in the U.S. are not happy with their shopping experience, be it online or in-store, according to new research released by multichannel customer engagement solutions provider Eptica. ... >>

BizReport | Mobile Marketing December 02, 2015

Smartphone users see significant room for improvement in retail apps

Retail apps aren't impressing UK smartphone users, according to a study by mobile app developers Apadmi, with most saying there is room for improvement in shopping and loyalty apps. ... >>

BizReport | Ecommerce December 01, 2015

Black Friday another record breaker for Amazon UK

Amazon has chalked up another record-breaking sales day in the UK with millions of items sold totaling more than a billion Pounds on Black Friday alone. ... >>

BizReport | Ecommerce November 30, 2015

More than half of consumers would pay for better customer care from preferred brands

No matter what their nationality or age, consumers place a high importance on quality customer care and more than half are prepared to pay more for better customer care from their preferred brands, according to new research from Xerox.... >>

BizReport | Ecommerce November 27, 2015

Is Black Friday a 'false economy' for retailers?

Black Friday may be built on a 'false economy', says Worldpay's Insight Services team, and could actually be detrimental to a retailer's remaining festive sales season. ... >>

BizReport | Trends & Ideas November 27, 2015

Consumers expect shopping experience to be revolutionized by wearable tech

Nearly three-quarters of consumers believe wearable technology will be the future of retail, according to a recent survey conducted by Vista Retail Support.... >>

BizReport | Ecommerce November 25, 2015

Click-and-collect drives additional in-store sales

A new survey from ecommerce and order management provider Shopatron found that many shoppers this holiday season are looking for the convenience of ordering online and collecting in-store.... >>

BizReport | Ecommerce November 24, 2015

Last-minute shopping on the rise during holiday season

Retailers are under greater pressure to drive sales beyond Black Friday and into the final week of Christmas shopping as more U.S. consumers leave holiday shopping until the last minute, according to new research from purchase-based data intelligence platform Cardlytics.... >>

BizReport | Ecommerce November 23, 2015

Majority of U.S. consumers plan to do most of their holiday shopping on Amazon

As web-based stores across the U.S. get into gear for the holiday season, a new survey from Reuters/Ipsos makes for disheartening reading. ... >>

BizReport | Mobile Marketing November 20, 2015

Report reveals 60% YoY rise in 'inverse showrooming'

The third annual 'UK Mobile Path to Purchase' report from xAd has been released and it reveals that in-store use of mobile has increased four-fold in the last two years along with a rise in 'inverse showrooming'. ... >>

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