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BizReport | Ecommerce September 28, 2016

Brands risk reputation when delivery speeds do not match purchaser expectations

Delivery speed is a significant differentiator and consumers expect to get their orders on time, and in good condition. New research from OSM Worldwide reveals how consumers react when their expectations are not met.... >>

BizReport | Ecommerce September 26, 2016

Why do online shoppers switch devices between research and purchase?

Why do online shoppers switch devices between researching and purchasing online? That's a question Bizrate Insights set out to answer in recent research. ... >>

BizReport | Ecommerce August 31, 2016

Unique products, better prices motivate cross-border ecommerce

The search for unique products and better prices leads many UK consumers to consider purchasing from retailers outside of the country, according to new research from Bronto Software.... >>

BizReport | Ecommerce August 24, 2016

UK: Post-Brexit sees rise in overseas online orders

In the wake of Brexit, and perhaps because of its effect on the exchange rate, more than a quarter of orders placed with online retailers in the UK were from overseas customers. ... >>

BizReport | Ecommerce August 23, 2016

Free shipping and hassle-free returns continue to motivate online shoppers

Year in, year out, the same ecommerce features drive consumers to shop online. A new study conducted by UPS and comScore, released by IT services and outbound marketing firm Global Sonic, reiterates consumer shopping preferences. ... >>

BizReport | Ecommerce August 20, 2016

UK online sales reaches 20-month high in July

Online fashion sales for the month of July jumped 22% year on year, as deep discounting motivated shoppers in the UK to spend, according to the IMRG Capgemini eRetail Sales Index. ... >>

BizReport | Ecommerce June 29, 2016

Report: Half of online buys happen after an hour

When it comes to online shopping, consumers may choose it for the convenience factor, but they aren't necessarily in a hurry. That is one of the takeaways from Monetate's new Ecommerce Quarterly report for the first quarter of 2016. According... >>

BizReport | Ecommerce June 27, 2016

Report finds 'last mile' issues continue to dismay consumers

According to the recently released findings of the JDA/Centiro Customer Pulse 2016 Report 'last mile' issues continue to be a significant pain point for consumers.... >>

BizReport | Ecommerce June 07, 2016

UK: Retail spending moves further online

For the fifth month in a row more than a fifth of all UK retail sales took place online, according to new figures released by the British Retail Consortium. ... >>

BizReport | Ecommerce June 01, 2016

More than half of cart abandoners return later to complete the purchase

A recent study from Connexity suggests to online retailers that all may not be lost if a shopper abandons their cart. ... >>

BizReport | Ecommerce May 03, 2016

Business mail rooms inundated with personal online shopping deliveries

Online delivery volumes in the UK grew in the first quarter of this year, and a fair amount of online shoppers are having those deliveries sent to their place of work. ... >>

BizReport | Ecommerce April 26, 2016

Poor product content impacts sales, returns, and brand trust

Online shoppers rely on a retailer's product description to make purchase decisions. If that product content is of poor quality, or inaccurate, online retailers increase the risk of cart abandonment, returns, and a loss of brand trust, according to new... >>

BizReport | Ecommerce March 30, 2016

Grocery stores not meeting rising customer demand for online shopping

Two new studies into online grocery shopping suggest that it is set to surge in popularity among consumers during 2016 but grocery retailers are not keeping up with the trend. ... >>

BizReport | Ecommerce March 24, 2016

99% of consumers using BOPIS service happy with experience

The overwhelming majority of consumers that choose to buy products online and pick them up at a store are happy with the experience, and some choose a retailer based on whether this service is offered, according to new research released... >>

BizReport | Ecommerce March 23, 2016

UK retailers fail to follow-up abandoned product page visits

According to a recent study from Bronto Software, most UK retailers fail to send follow-up emails to shoppers who browse product pages but leave without making a purchase. ... >>

BizReport | Ecommerce March 17, 2016

IMRG eRetail Sales Index shows highest growth since June 2015

The latest IMRG-Capgemini eRetail Sales Index shows the highest UK online shopping growth in nearly a year, well ahead of their growth forecast. ... >>

BizReport | Ecommerce February 02, 2016

Report: Shoppers increased online visits 25%

Forget Cyber Monday, as far as traffic is concerned, Thanksgiving and Black Friday are the biggest days for online retailers. That is the takeaway from a new report that indicates Thanksgiving and Black Friday traffic surpassed the 328 million mark,... >>

BizReport | Ecommerce January 29, 2016

Two-thirds of visits to retail websites in UK from mobile

Last year, almost two-thirds of visits to online retail websites in the UK came from mobile phones, according to new data released by SimilarWeb.... >>

BizReport | Ecommerce December 14, 2015

Long waits online for customer service lead to cart abandonment

Online shopping may mean dodging lengthy checkout lines, searching for floor staff, and forgoing the endless search for a car parking space, but despite the time saved and convenience of shopping from the comfort of home, consumers still don't like... >>

BizReport | Ecommerce December 04, 2015

Sick days mounting up as employees stay home to wait for deliveries

The practice of staying off work claiming to be sick in order to wait home for a delivery is costing U.K. employers and the economy millions each year, according to new research commissioned by online delivery platform Shutl. ... >>

BizReport | Ecommerce November 26, 2015

Adobe: $27billion spent so far, 46% mobile traffic

Consumers have already spent nearly $27 billion online this holiday season, according to new data released today by Adobe, with mobile's impact ahead of expectations. ... >>

BizReport | Ecommerce November 01, 2015

Nearly half of Brits will purchase Christmas gifts online

That technology is increasingly influencing the way we shop is old news, but new data released by RadiumOne reveals just how much of a role it will play among Britons shopping for Christmas gifts in 2015.... >>

BizReport | Ecommerce October 15, 2015

PayPal will pay online shoppers' return shipping costs

Once a perk or promotional tool, refunds on return shipping costs are now integral to attracting online shoppers. PayPal has just announced that it is expanding its returns refund to the U.S. following successful testing in other countries. ... >>

BizReport | Ecommerce October 06, 2015

Retailers can convert 'window shoppers' with real-time analytics

Global big data integration software provider Talend surveyed UK shoppers and confirms that, for many, loading up an online shopping cart only to abandon it is part of the browsing process. ... >>

BizReport | Ecommerce September 28, 2015

Savvy shoppers abandoning purchases if no discount, voucher available

Incentives play a significant role in consumer purchase decisions and two recent studies reveal that retailers that don't employ vouchers and discounts are missing out on a fair chunk of sales.... >>

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