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BizReport | Ecommerce archives December 18, 2013

Top 3 Ecommerce trends for 2014

2014 is just around the corner and with the strong showing from ecommerce over the holidays - more than $30 billion spent online so far - many retailers will be turning to online channels to push their revenue lines in... >>

BizReport | Ecommerce archives June 12, 2012

Most online retailers believe ecommerce will continue growing

As nearly every online retailer in the business and they'll say ecommerce is here to stay. According to new data from Vendio 84% of online retailers are 'optimistic' about ecommerce growth; in fact only one-third of those surveyed said they... >>

BizReport | Ecommerce archives October 05, 2010

Report: Ecommerce brands pushing for global buyers

With the economy still struggling around the globe, retailers are looking abroad to grow their buying audience. According to a recent study from Shop.org and Forrester Research, online retailers are beginning to look for global shoppers for their wares rather... >>

BizReport | Search Marketing July 29, 2010

Investment in site search increasing

Hot on the heels of a study suggesting site search plays a major role in online shopping research comes a report from Econsultancy that shows companies across the globe are increasing their investment in site search.... >>

BizReport | Ecommerce archives February 10, 2010

Online retailers' "friends" and "followers" want something in return

It's a marketer's dream come true. Consumers are proactively "following" or "friending" their favorite retailers. But why? What do consumers want from the relationship?... >>

BizReport | Ecommerce archives February 08, 2010

Retailer delivery enhanced with one hour delivery window service

Online shopping inevitably concludes in home-delivery. However, many consumers aren't happy with the uncertainty of when a delivery is due to arrive at their home. A parcel delivery firm in the U.K. believes they've made receiving a delivery at home... >>

BizReport | Ecommerce archives January 14, 2010

More interactivity and personalization please, demand connected consumers

Consumers across the globe are feeling more empowered and, in turn, more demanding of retailers, thanks to the proliferation of multiple technology channels. As a recent IBM study discovered, consumers want more dialogue with retailers operating in digital environments. ... >>

BizReport | Ecommerce archives January 11, 2010

British consumers favor eco-friendly online retailers

British consumers want online retailers to reduce their environmental impact to the same degree as high street stores, according to new research by web hosting firm 1&1 Internet. ... >>

BizReport | Ecommerce archives December 16, 2009

More research demonstrates e-tailers' need for speed

British consumers will sidestep brand loyalty or preferred retailers in favor of speedier websites, according to the new Seasonal Web Sales study from web hosting provider Fasthosts Internet.... >>

BizReport | Ecommerce archives December 16, 2009

E-commerce holiday shipping offer deadlines loom

According to Shop.org and BIGresearch, the majority of e-retailer's holiday shipping offers are set to end on or before December 18 as consumers clamour to finish their Christmas shopping. ... >>

BizReport | Ecommerce archives December 16, 2009

Pimp your product images for increased sales

Clear and detailed product images are essential, often they can convey more about a product that words ever can. Make sure your products images are working as hard as they can by following some simple advice.... >>

BizReport | Ecommerce archives December 03, 2009

Survey: Online consumers not given enough delivery options

People are demanding more and more choice from online retailers - from products to how they receive communications to customer service. Delivery options are no exception, as a new survey from multichannel logistics experts iForce discovered, but online retailers aren't... >>

BizReport | Ecommerce archives November 03, 2009

iPerceptions: Why website visitors aren't buying

A survey of U.S. online shoppers has thrown some light on the disparity between the number of people visiting e-commerce websites to research and the number who go on to make a purchase.... >>

BizReport | Ecommerce archives October 05, 2009

Study: Online retailers prefer social, retail chains choose mobile

A new study from research and advisory company Retail Systems Research LLC shows a difference in choice of high value e-commerce opportunities among emerging technologies between retail chains and merchants who conduct most of their business online. ... >>

BizReport | Ecommerce archives June 04, 2009

NRF forecasts Father's Day online spend to fall

The National Retail Federation says it's traditional socks, neckties and family entertainment for Father's Day this year, but the average spend among Americans will be down on last year.... >>

BizReport | Ecommerce archives May 26, 2009

QVC study suggests optimal product video length

Many online retailers plan to incorporate product videos into their websites over the coming year, but what length should they be?... >>

BizReport | Ecommerce archives May 06, 2009

Are you tracking website abandonment? Few are.

In order in increase conversions and grow sales, online retailers need to know the reason why some consumers abandon their website, whether or not they visit a shopping-cart page.... >>

BizReport | Ecommerce archives January 29, 2009

Savvy shoppers want fresh, innovative online experience

Online retailers must focus on developing fresh and innovative sites to ensure they meet and exceed increasingly high expectations from savvy online shoppers, concludes a recent survey jointly conducted by Allurent and Endeca.... >>

BizReport | Ecommerce archives January 22, 2009

e-tailing Group: Customer service standards slipping

At a time when online retailers most need to keep their customers returning and attracting new ones, customer service plays a key role. But, according to a new study from The e-tailing Group, standards are slipping. ... >>

BizReport | Ecommerce archives January 14, 2009

Is your 'Thank You' page a dead end?

You've made the sale, the customer has reached the end of the checkout funnel and they're heading for the door. I hope you remember to say 'Thank You' and provide more options than just a quick exit. ... >>

BizReport | Ecommerce archives January 07, 2009

Live chat boosts sales and customer service

Online stores are increasingly giving a human touch to their customer service, with the implementation of live chat functions that are initiated by agents based on a customer's location on a website, or their browsing behavior. ... >>

BizReport | Ecommerce archives January 05, 2009

comScore: Overall holiday sales down, first time since 2001

comScore has tallied up the figures for the 2008 holiday season and, while most had no expectations of any real growth in the e-commerce sector, few expected a drop in sales. But it wasn't bad news across the board.... >>

BizReport | Ecommerce archives December 16, 2008

CyberSource: 2008 online fraud to reach $4 billion

E-commerce across the U.S. is expected to experience a record $4 billion in losses due to fraud, according to CyberSource Corp's 10th annual survey, with fraud on international orders almost four times higher than on domestic sales. ... >>

BizReport | Ecommerce archives November 17, 2008

Online retailers cling to free shipping promotions

The debate about whether free shipping is a short course to ruin, or an important driver of sales, rages on. Many believe that free shipping belongs in the realm of the 'big boys' and that it's nigh-on impossible for small... >>

BizReport | Ecommerce archives August 21, 2008

Multi-channel retailers holding back online

Multi-channel retailers are holding back on investing in online technology, finds a new report from Retail Systems Research (RSR). “Playing well with others: E-commerce’s evolving role in the customer experience” found that store-based retailers have little understanding of how consumers... >>

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