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BizReport | Ecommerce archives February 14, 2014

Shoppers embrace click-and-collect service

Click-and-collect services are proving popular with shoppers and many retailers have seen a significant sales boost as a result of introducing the delivery option.... >>

BizReport | Ecommerce archives July 16, 2013

Yesmail: Survey Reveals Campaigns Driven By Limited CRM

New survey findings released by Yesmail Interactive reveal companies are ignoring rich personal data. Instead, there is too much reliance on basic customer profile information and sales history to drive marketing campaigns. ... >>

BizReport | Social Marketing June 26, 2012

Research finds optimal time and day for social media campaign deployment

For social media marketers, Tuesday is the new Friday, according to a new report from Yesmail Interactive that finds many campaigns are being started on the wrong day of the week and even at the wrong time of day.... >>

BizReport | Ecommerce archives June 16, 2011

Retailers fail to meet demands of today's savvy shoppers

Retailers who implement multi-channel strategies to keep pace with today's smarter consumers are reaping the rewards with increased online sales, increased profitability, and increased customer satisfaction. However, many firms simply aren't keeping up with consumer expectations, reveals a new survey... >>

BizReport | Blogs & Content archives June 13, 2011

Facebook tool allows email collection from Pages

Recent research suggests that brands on Facebook are missing out on the opportunity to collect email addresses from their Page fans. New technology developed by a partnership between Vitrue and MailChimp makes email collection via the social network easy.... >>

BizReport | Blogs & Content archives April 14, 2011

4 Questions with Contenix's Lawrence Kosick

Multichannel is becoming a hot buzzword for online advertisers in 2011 as brands look farther abroad to connect with consumers. Rather than focusing solely on local, which is hot, brands are looking to regional, national and even international connections to... >>

BizReport | Ecommerce archives December 15, 2010

Multichannel shoppers spend more

Consumers who use more than one channel before making a purchase spend over 80% more per transaction than those that only shop in-store, found a new survey from British business advisors Deloitte. ... >>

BizReport | Ecommerce archives October 28, 2010

Almost half of holiday shoppers don't intend paying full price

Many consumers do not intend paying full price for gifts this holiday season, according to a recent survey by the E-tailing group, and a surprising number will have their gift buying completed in early December. ... >>

BizReport | Mobile Marketing August 12, 2010

Is mobile ousting paper-based catalogs?

Are paper-based catalogs becoming a thing of the past? According to new research from U.K.-based m-commerce implementation consultancy Portaltech, the sometimes hefty and expensive to produce tomes aren't being used as much as their mobile counterparts.... >>

BizReport | Ecommerce archives October 15, 2008

Internet channel of choice for multi-channel shoppers

The Internet has, for the first time, become the channel of choice for multi-channel shoppers in the US, surpassing brick-and-mortar outlets, according to a new consumer survey from The E-Tailing Group Inc.... >>

BizReport | Ecommerce archives September 30, 2008

U.K. travel industry failing to embrace multi-channel selling

The travel industry, including airlines and online travel companies, is losing revenues through poor multi-channel integration and customer service, according to a new report from Foviance and RXPerience.... >>

BizReport | Ecommerce archives August 21, 2008

Multi-channel retailers holding back online

Multi-channel retailers are holding back on investing in online technology, finds a new report from Retail Systems Research (RSR). “Playing well with others: E-commerce’s evolving role in the customer experience” found that store-based retailers have little understanding of how consumers... >>

BizReport | Ecommerce archives March 17, 2008

Study: Multi-channel customer service disappoints

Many websites are still making their customers jump through hoops to find answers to simple questions, finds the latest of Transversal’s annual customer service studies.... >>