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BizReport | Loyalty Marketing February 07, 2013
Platforms use social, loyalty space to improve reach
Two platforms are using the social space to improve customer loyalty and overall brand reach - and helping brands see increased engagement in the process. Here's how:... >>
BizReport | Loyalty Marketing May 29, 2012
First contact resolution a must for successful customer service
Great customer service can boost key online metrics and is important to success in today's social climate. As consumer expectations rise, tolerance for poor service decreases. ClickFox's second annual Consumer Tipping Points survey reveals what customer service issues frustrate consumers... >>
BizReport | Ecommerce April 16, 2012
Survey: 40% to update wardrobe with discounted clothing
Many Americans are out hunting for their Spring wardrobe, but how many are prepared to pay full price for their outfits? According to a new survey from CouponCabin.com, four in 10 Americans only buy clothing when it has been discounted.... >>
BizReport | Ecommerce March 07, 2012
Groupon customers may be loyal after all
A new survey by Foresee Results puts daily deals websites in a better light than previous reports. It reveals that the likes of Groupon and LivingSocial can create loyal customers and repeat business.... >>
BizReport | Ecommerce December 22, 2011
Research: Your loyalty scheme members aren't loyal
Over three-quarters of consumers in the UK are members of at least one loyalty scheme, according to a new study released by Ipsos MORI and The Logic Group, but are they really loyal customers?... >>
BizReport | Loyalty Marketing December 14, 2011
Top 3 tips to build customer loyalty in 2012
Despite the fact that shoppers have spent more than $25 billion in online purchases this holiday season, the economy is still a factor for many merchants - both online and offline. Yes, people are spending for the holidays, but historically... >>
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