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BizReport | Ecommerce July 10, 2017

Online fashion shoppers stick to small core group of retailers

Despite a plethora of choice online, online fashion shoppers in the UK stick to purchasing from just three online stores, according to research commissioned by Apptus. ... >>

BizReport | Loyalty Marketing July 03, 2017

Strong values + relevant offers = brand loyalty

New research from the DMA and Foresight Factory reveals that more than half of consumers continue to use the same brands, websites, and stores without looking for alternatives. ... >>

BizReport | Trends & Ideas June 26, 2017

Consumers want to influence in-store music

Consumers enjoy the offline shopping experience a lot more when music is played, according to new research from Mood Media. ... >>

BizReport | Ecommerce June 21, 2017

8 in 10 online shoppers want a personal customer service experience

Impatient online shoppers want high quality answers to questions answered quickly when researching or shopping online, according to new research.... >>

BizReport | Loyalty Marketing June 13, 2017

Significant drop in digital customer service performance among UK insurers

New research shows a dramatic decline in performance in digital customer service among insurers in the UK, with more than two-thirds failing to accurately reply to common queries asked via email, web, Facebook and Twitter. ... >>

BizReport | Ecommerce May 25, 2017

12% of Brits have done all, or nearly all, their Christmas shopping

Started your Christmas shopping yet? Me neither. However, quite a few UK consumers have, according to new research from ICM, and some have even completed the task. ... >>

BizReport | Loyalty Marketing May 17, 2017

Retailers performing poorly in personalization

Nearly a third of consumers would be happy to switch their banking to Amazon, Apple, Facebook or Google because they see those companies personalize experiences better than finance specialists, according to new research from MuleSoft. ... >>

BizReport | Loyalty Marketing March 31, 2017

Reality of online retail service experience 'average'

Consumers' expectations of retailers are continually rising yet, according to the findings of the 2017 Eptica Retail Conversation Study, many retailers are providing a service this is, at best, average. ... >>

BizReport | Loyalty Marketing March 28, 2017

Resolving customer issues quickly leads to greater brand loyalty

Sometimes, retailers get things wrong. But it's those retailers who handle a wronged customer the right way that create greater brand loyalty, according to new research from experience management firm, Qualtrics. ... >>

BizReport | Loyalty Marketing January 25, 2017

Baby Boomers feel left out in retailer rush to covet Millennials

Are retailers focusing too much on Millennials and neglecting Baby Boomers? New research in the UK from global loyalty marketing agency ICLP suggests they are. ... >>

BizReport | Loyalty Marketing January 12, 2017

Personal touch for customer service drives retention, loyalty

Despite more service providers moving towards digital interaction, a more personal touch in customer service helps drive loyalty and retention, according to a global study from Verint Systems. ... >>

BizReport | Ecommerce November 21, 2016

Multiple returns options a necessity for online retailers

What makes people more likely to shop online? According to a new survey it is having multiple returns options. ... >>

BizReport | Loyalty Marketing October 10, 2016

Bank customers loyal but marketers must not rest on laurels

New research from the Direct Marketing Association in the U.S. reveals that the majority of consumers are happy with their current bank but also warns that banks should not rest on their laurels and, instead, seek to provide the more... >>

BizReport | Loyalty Marketing September 21, 2016

Retentionomics: The impact of customer retention on market share

Increased investment in customer retention leads to significant growth in market share, according to new research from Forbes and Sailthru.... >>

BizReport | Trends & Ideas September 12, 2016

Brands - how you say 'thank you' matters

A survey of consumers in the U.S. revealed that, even in today's digital world, most people prefer a 'thank you' to be made in person. ... >>

BizReport | Ecommerce July 14, 2016

UK's favorite retailers revealed by the DMA

In a new survey from the DMA in the UK, just three out of consumers' top 20 favorite retailers are online-only, with one giant of the ecommerce scene topping the list. ... >>

BizReport | Email Marketing June 27, 2016

Report outlines the impact on brands of email fraud

Companies that fail to proactively secure their email channel risk losing brand loyalty and marketing-generated revenue, according to a new report released by Return Path.... >>

BizReport | Mobile Marketing January 26, 2016

Quarter of mobile app users require in-app support

Is in-app customer support needed? According to extensive research by a team of data scientists, the answer is a resounding 'yes'. ... >>

BizReport | Ecommerce November 27, 2015

Is Black Friday a 'false economy' for retailers?

Black Friday may be built on a 'false economy', says Worldpay's Insight Services team, and could actually be detrimental to a retailer's remaining festive sales season. ... >>

BizReport | Loyalty Marketing July 15, 2015

America's most patriotic brands revealed

A survey of iconic American brands by Brand Keys reveals which are considered by consumers to be the most patriotic. ... >>

BizReport | Mobile Marketing July 02, 2015

Research highlights effectiveness of in-app messaging

Are you using in-app messaging in your apps? If you don't, you could be missing out on significantly higher rates of user retention and app launches, according to new research by Localytics. ... >>

BizReport | Research April 30, 2015

UK: Discount supermarkets challenge 'Big Four' in consumer engagement

A new study of UK supermarket brands has revealed that the discount brands are better able to engage with consumers over a long period that their "Big Four" rivals.... >>

BizReport | Ecommerce March 19, 2015

U.K. shoppers expect new technologies to enhance retail experience

The introduction of shopping technology has shifted consumer expectations with more wanting retailers to enhance and make consistent the shopping experience across channels, according to research from payment technology firm Verifone.... >>

BizReport | Ecommerce February 27, 2015

Survey highlights importance of returns process to consumer loyalty

More than 90% of consumers say that the returns process offered by a retailer is very or extremely important and delivery errors can cause consumers to cease engaging with a store both online and offline.... >>

BizReport | Research February 16, 2015

The most-loved and most-hated U.K. brands revealed

In the wake of Valentine's Day, here are the findings of research conducted by London ad agency isobel to establish the brands Brits love and hate.... >>

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