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BizReport | Ecommerce archives January 12, 2015

Live chat growing in popularity, particularly among Millennials

A recent report has found that live chat is growing in popularity, particularly among Millennials, thanks to limited hold times and convenience.... >>

BizReport | Loyalty Marketing May 13, 2014

Live chat customer service satisfaction rates high

The number of consumers currently using digital touchpoints for customer service is low compared to the use of traditional channels. However, higher satisfaction rates among digital users suggest consumers are likely to return to this channel again and again. ... >>

BizReport | Ecommerce archives January 20, 2014

Websites without live chat are like stores with no sales assistants

In their fifth, and final, Live Chat Effectiveness report, LogMeIn reveals that live chat is effective in driving sales among mobile shoppers yet very few UK retailers offer their mobile customers a live chat option.... >>

BizReport | Ecommerce archives April 26, 2013

Chat interface upgraded for more seamless integration

With more shoppers looking for product details or retailer assistance online, some businesses are struggling to stay on top of customer service inquiries. Responding in a timely manner to questions or problems has never been more important, which is where... >>

BizReport | Ecommerce archives September 12, 2012

Online shoppers demand the immediacy, personal contact of live chat

Online shopping is efficient and convenient, and can save time and money, but there is one thing missing - someone around to tap on the shoulder when help and advice is needed. ... >>

BizReport | Ecommerce archives September 10, 2012

Over half of U.S. shoppers use live chat prior to purchase

A recent report from Boldchat reveals the rise in use of live chat on ecommerce websites and how many turn to live chat to help make their purchase decision. ... >>

BizReport | Ecommerce archives May 04, 2009

BoldChat: Live chat fosters positive vibes among online shoppers

Over three-quarters of U.S. shoppers surveyed for BoldChat's research into the effectiveness of live chat technology said the most common reason for initiating the service was when experiencing problems during check-out. ... >>

BizReport | Ecommerce archives January 07, 2009

Live chat boosts sales and customer service

Online stores are increasingly giving a human touch to their customer service, with the implementation of live chat functions that are initiated by agents based on a customer's location on a website, or their browsing behavior. ... >>

BizReport | Social Marketing November 19, 2008

Luxury car brand embraces social networking

Earlier this year, Mercedes-Benz partnered with consumer community site Passenger to form Generation Benz, a social network they can use to conduct a dialogue with, and learn from, their youngest demographic. ... >>

BizReport | Research archives September 19, 2007

Online retailers spruce up their websites

Online retailers are reacting to increasing discrimination toward website functionality and customer service by giving their online presence a major facelift.... >>

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