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BizReport | Social Marketing March 29, 2012

Social media is new customer service frontier

More and more consumers are turning to the likes of Facebook and forums to voice complaints and search for information, according to a new report from TNS, drastically changing the face of customer service. ... >>

BizReport | Research archives September 01, 2009

Nielsen: Majority of Chinese travelers use Internet to plan trips abroad

The latest Nielsen China Outbound Travel Monitor survey found that the Internet is the hub that Chinese travelers turn to when planning their trips abroad.... >>

BizReport | Social Marketing November 27, 2008

CMOs uninterested in social network strategies

CMO's aren't averse to using social media, finds a survey by marketing services company Epsilon, but don't bank on seeing many brands pop up on social networking sites anytime soon.... >>

BizReport | Social Marketing November 19, 2008

Luxury car brand embraces social networking

Earlier this year, Mercedes-Benz partnered with consumer community site Passenger to form Generation Benz, a social network they can use to conduct a dialogue with, and learn from, their youngest demographic. ... >>

BizReport | Ecommerce archives October 28, 2008

Customers seeking product support log on

After flicking through the manual, the Internet is the second port of call for customers looking for product information and support, according to Michael Mace of Rubicon Consulting.... >>

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