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BizReport | Ecommerce March 30, 2017

Report shows Southwest winning digital airline wars

While cost may be the deciding factor in airline travel for many customers, it is not the only factor. In fact, according to new data from Hitwise, a division of Connexity, geography is now playing a large role, as well.... >>

BizReport | Ecommerce March 28, 2017

Report: Post-purchase contact key for future engagement

While a customer's experience in-store is crucial, and the right messaging pre-purchase is a must, one new report finds that customers' engagement with brands after a purchase is just as important, especially to future business. ... >>

BizReport | Ecommerce March 24, 2017

Study: Mobile key for online grocery buys

Online grocery shopping is beginning to trend up, but the grocers having the most success are keying in on mobile. That, according to Criteo's Clicks, Bricks & Broccoli: The CPG and Grocery Trend Report which found that 40% of digital... >>

BizReport | Ecommerce March 23, 2017

Study: GenX, Y most likely to BOPIS

Buying items online but picking them up in store is a selling point for many shoppers, but maybe not as many as you think. That's the word from ChargeItSpot, but nearly half of shoppers under age 50 have tried the... >>

BizReport | Ecommerce March 23, 2017

How to win the Amazon Buy Box

Amazon continues to be a key resource for third party sellers, but many get lost in the crowd. Here are three tips to help sellers increase visibility - and sales - using Amazon's Buy Box. ... >>

BizReport | Ecommerce March 17, 2017

Survey: Fraudulent accounts go dark before an attack

According to a new DataVisor report nearly half of fraudulent accounts will sleep or go dark before launching an attack against a business. Researchers found that these so called 'sleeper cells' will work against a company for weeks before an... >>

BizReport | Ecommerce March 15, 2017

Expert: How shoppers can protect themselves from fraud

While most people think of credit card fraud as a problem for businesses and credit card companies, the red tape and problems for consumes are no small thing. One expert explains how shoppers can protect themselves from online credit card... >>

BizReport | Ecommerce March 09, 2017

Report: Digital pushing more Gen Z engagement

Generation Z likes to shop, and they're being influenced to buy via digital channels, even in stores. That's the word from new Euclid Analytics data, which found that most Gen Zers prefer shopping in stores, and that they are using... >>

BizReport | Ecommerce March 09, 2017

What small retailers need to know before 3rd party selling

Over the past five years, creating a store within the Amazon, Shopify, or Ebay infrastructures has become a popular trend for mom-and-pop type retailers. As more people shop online, this trend is continuing to grow, but no all will be... >>

BizReport | Ecommerce March 08, 2017

Survey: Most using coupons, online and offline

New coupon data out from Valassis paints a bright future for retailers in the coupon department. According to the 2K17 Coupon Intelligence about 90% of shoppers are looking for coupons both online and offline, and most are using them throughout... >>

BizReport | Ecommerce March 06, 2017

Ecommerce leading way for more 3rd party sellers

With more people shopping online, as evidenced by the 2016 holiday season, more retailers are opening seller sites within larger hubs like Amazon, Ebay and Etsy. While there are challenges to successful online selling, one expert believes the benefits outweigh... >>

BizReport | Ecommerce February 27, 2017

Survey finds email pressure for retailers

New data out from Coherent Path indicates retailers are feeling the pressure to send even more emails to their list members. That's a key takeaway from their new report, in which researchers found that more than half are sending at... >>

BizReport | Ecommerce February 21, 2017

Forecast: Retail to show steady growth through 2017

Although overall retail sales increased less than 1% in January 2017, experts at the National Retail Federation believe retail will show steady growth throughout the year. Researchers suggest retail will show between 3% and 4% growth YoY. ... >>

BizReport | Ecommerce February 13, 2017

Expert: How to engage chatbots without losing the human touch

While chatbots are getting more play where on-site search and customer service are concerned, one of the key drawbacks is that chatbots leave out the comfort of the human element. One expert offers advice on how to employ bots while... >>

BizReport | Ecommerce February 13, 2017

Reports: Valentine's are spending less this year

A new report indicates the Valentine's holiday maybe a bit softer than 2016. The National Retail Federation predicts shoppers will spend just over $18 billion; that is a decrease from 2016's record breaking $19.7 billion spend. ... >>

BizReport | Ecommerce February 10, 2017

Report: Holiday spend shouldn't end December 24

Criteo has released their Holiday E-commerce Trends Report: Outlook for 2017, and among the more interesting findings is this: retailers shouldn't stop their holiday spending on December 24. ... >>

BizReport | Ecommerce February 08, 2017

Report: Retail leading in customer experience

When it comes to the customer experience, retailers are in the lead. That's the word from new West Interactive Services Data which found that retail ranked first in 'convenient' customer experience. ... >>

BizReport | Ecommerce January 26, 2017

Expert: What retailers need to know about 3D shopping

Some experts believe we will see a shift from 2D online shopping to 3D. Just what will the shift entail and how can retailers prepare? I had the chance to chat with Marty Duffy at G2 Crowd about the changes.... >>

BizReport | Advertising January 24, 2017

Ad Roundup: Experience key to releases, partnerships

In today's roundup, a trio of announcements that key in on customer experience. ... >>

BizReport | Ecommerce January 20, 2017

Ecommerce Roundup: As digital increases, so does fraud

While 2016 showed a marked increase in overall digital commerce, online and mobile buyers weren't the only increases. One report indicates fraudulent purchase attempts are also on the up. ... >>

BizReport | Ecommerce January 19, 2017

Study: Order struggles a problem for B2B

Order struggles are a problem for B2B brands. That's the takeaway from a new CloudCraze study. Researchers found most B2B marketers have lost a sale because of ordering-specific issues - like a seamless experience, data effectiveness, and cost efficiency. ... >>

BizReport | Ecommerce January 18, 2017

Ecommerce Roundup: Shipping, experience key to satisfaction

Two new studies out in the digital space indicate that while shoppers are using new channels all the time to buy products and engage with brands, the keys to customer satisfaction remain familiar. ... >>

BizReport | Ecommerce January 17, 2017

Study: Trust, payments annoy marketplace sellers

Marketplace sellers may consider going outside the confines of sites like Ebay, Etsy, and Amazon, despite the sites' reach, because of trust and payment factors. ... >>

BizReport | Ecommerce January 13, 2017

Top 4 tips to prep for 2017 ecommerce

SOASTA has released data from the 2016 holiday season that could help brands prep not only for the 2017 holiday shopping season, but for the spikes in shopping during Mother's and Father's Day, Back to School, and other seasonal holidays.... >>

BizReport | Ecommerce January 11, 2017

Study: Digital shoppers less loyal

Digital consumers may be spending more and more money online, but they aren't necessarily spending with loyalty in mind. That's the word from new Verint Systems data which finds that those in the digital space are more likely to switch... >>

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