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BizReport | Ecommerce February 13, 2017

Expert: How to engage chatbots without losing the human touch

While chatbots are getting more play where on-site search and customer service are concerned, one of the key drawbacks is that chatbots leave out the comfort of the human element. One expert offers advice on how to employ bots while... >>

BizReport | Ecommerce February 13, 2017

Reports: Valentine's are spending less this year

A new report indicates the Valentine's holiday maybe a bit softer than 2016. The National Retail Federation predicts shoppers will spend just over $18 billion; that is a decrease from 2016's record breaking $19.7 billion spend. ... >>

BizReport | Ecommerce February 10, 2017

Report: Holiday spend shouldn't end December 24

Criteo has released their Holiday E-commerce Trends Report: Outlook for 2017, and among the more interesting findings is this: retailers shouldn't stop their holiday spending on December 24. ... >>

BizReport | Ecommerce February 08, 2017

Report: Retail leading in customer experience

When it comes to the customer experience, retailers are in the lead. That's the word from new West Interactive Services Data which found that retail ranked first in 'convenient' customer experience. ... >>

BizReport | Ecommerce January 26, 2017

Expert: What retailers need to know about 3D shopping

Some experts believe we will see a shift from 2D online shopping to 3D. Just what will the shift entail and how can retailers prepare? I had the chance to chat with Marty Duffy at G2 Crowd about the changes.... >>

BizReport | Advertising January 24, 2017

Ad Roundup: Experience key to releases, partnerships

In today's roundup, a trio of announcements that key in on customer experience. ... >>

BizReport | Ecommerce January 20, 2017

Ecommerce Roundup: As digital increases, so does fraud

While 2016 showed a marked increase in overall digital commerce, online and mobile buyers weren't the only increases. One report indicates fraudulent purchase attempts are also on the up. ... >>

BizReport | Ecommerce January 19, 2017

Study: Order struggles a problem for B2B

Order struggles are a problem for B2B brands. That's the takeaway from a new CloudCraze study. Researchers found most B2B marketers have lost a sale because of ordering-specific issues - like a seamless experience, data effectiveness, and cost efficiency. ... >>

BizReport | Ecommerce January 18, 2017

Ecommerce Roundup: Shipping, experience key to satisfaction

Two new studies out in the digital space indicate that while shoppers are using new channels all the time to buy products and engage with brands, the keys to customer satisfaction remain familiar. ... >>

BizReport | Ecommerce January 17, 2017

Study: Trust, payments annoy marketplace sellers

Marketplace sellers may consider going outside the confines of sites like Ebay, Etsy, and Amazon, despite the sites' reach, because of trust and payment factors. ... >>

BizReport | Ecommerce January 13, 2017

Top 4 tips to prep for 2017 ecommerce

SOASTA has released data from the 2016 holiday season that could help brands prep not only for the 2017 holiday shopping season, but for the spikes in shopping during Mother's and Father's Day, Back to School, and other seasonal holidays.... >>

BizReport | Ecommerce January 11, 2017

Study: Digital shoppers less loyal

Digital consumers may be spending more and more money online, but they aren't necessarily spending with loyalty in mind. That's the word from new Verint Systems data which finds that those in the digital space are more likely to switch... >>

BizReport | Ecommerce January 11, 2017

Report IDs habits of Boomer shoppers

Most retailers are shifting focus to Millennials, but although the Millennial generation is vast, not all Millennials have pockets as deep as Boomers. One new report identifies Boomer shopping habits that can help retailers connect. ... >>

BizReport | Ecommerce January 05, 2017

Brands: Are you shipping correctly?

With more consumers buying online, the shipping processes of some retailers and brands may be a bit slower than is effective. ... >>

BizReport | Research January 05, 2017

Reports ID when people shop

Two new reports out this week shed light on how shoppers around the world are engaging with Black Friday and Cyber Monday - as well as the not-so-hot items this holiday season. ... >>

BizReport | Ecommerce January 04, 2017

Retailers: How to better position stores for growth

The 2016 holiday shopping season just ended, but there are lessons to be learned from the strong growth in both the e-commerce and m-commerce spaces. Lessons that smart retailers can turn into a stronger Q1 of 2017. ... >>

BizReport | Ecommerce December 22, 2016

Expert: What retailers can learn from 2016 holiday shopping season

The holiday shopping season isn't over by a long shot, but already there are some key takeaways that retailers could use to have a better 2017 revenue year. Keys like mobile use, social influence, and timing. ... >>

BizReport | Ecommerce December 21, 2016

Ecommerce Roundup: Mobile pushing more sales

When it comes to shopping at the last minute, mobile is key. That's the finding from new TUNE data. Mobile commerce has been a key point for retailers throughout this holiday season. ... >>

BizReport | Ecommerce December 19, 2016

Ecommerce Roundup: Holiday sales steadily trending up

New data out from comScore this week shows the holiday season is continuing to trend up for retailers with Green Monday pulling in just over $1.6 billion. There have now been 20 billion dollar sales days during the 2016 holiday... >>

BizReport | Mobile Marketing December 16, 2016

Top 3 tips to convert mobile browsers to buyers

This holiday season, retailers have seen a marked increase in shoppers not only browsing but buying from mobile devices. Moving forward, many experts believe mobile shoppers will continue to increase. Here are three tips retailers can use to turn mobile... >>

BizReport | Ecommerce December 14, 2016

Ecommerce Roundup: Retailers, customers showing confidence

New data out from Lendio indicates small retailers are bullish on the holiday season. And Connexity has identified some hot products for the consumer sector. Details in today's ecommerce roundup. ... >>

BizReport | Ecommerce December 12, 2016

Reports: Shoppers buying, worried about inventory

According to comScore data, there have been more than 11 billion dollar sales days so far this holiday season, with digital commerce showing 14% growth YoY so far. This strong growth is good news for retailers. Here's how it breaks... >>

BizReport | Ecommerce December 06, 2016

Top 4 tips to a strong subscription strategy

While subscription services are showing strong consumer growth, there are many considerations brands need to consider - like overhead, item choices, and partner programs - before diving in. Here are four tips to help brands build a strong subscription service.... >>

BizReport | Ecommerce December 05, 2016

Report: Biggest engagement not happening Black Friday/Cyber Monday

While Black Friday and Cyber Monday, and the upcoming days of Green Monday and Free Shipping Day, remain important, new data shows these 'special' holidays aren't the only thing pushing digital commerce - especially in the mobile space. ... >>

BizReport | Ecommerce December 02, 2016

Expert: Why brands should consider the subscription box

Over the past year, subscription box services have blossomed across the Internet - moving from culinary-based cooking boxes to makeup and books and even items produced on the small-scale from emerging countries. One expert weighs in on what the subscription... >>

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