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BizReport | Ecommerce January 22, 2015

Retailers: Customer experience also about employees

According to some pundits showrooming has disrupted the way retailers engage in stores. This may be true to an extent, but one expert points out the bulk of purchases are still made in stores, and that leaves a lot of... >>

BizReport | Ecommerce January 22, 2015

3 Questions with Returnly

Returnly is an online platform helping retailers reduce return friction. This easing of friction has been shown to create hyper local customers who return time after time. According to the company merchants using their platform see a 3 to 4... >>

BizReport | Ecommerce January 19, 2015

Top 3 trends from NRF's Big Show

The National Retail Federation's Big Show may be over, but there is still time to integrate trends from the conference into 2015 strategies. One expert outlines what he sees as the top 3 trends coming out of the NRF's Big... >>

BizReport | Mobile Marketing January 16, 2015

Expert: How retailers can do more with mobile

Over the 2014 holidays ecommerce increased by roughly 18% according to comScore; mobile devices were a significant part of that growth. How important is mobile becoming for retailers and brands?... >>

BizReport | Ecommerce January 12, 2015

Ecommerce Roundup: Social, mobile keys

MarketLive has wrapped up the 2014 holiday season and based on information from their network nearly half of all ecommerce traffic (47%) originated from mobile devices; about one-quarter of ecommerce revenues were attributed to mobile devices. ... >>

BizReport | Ecommerce January 08, 2015

Euclid: Traffic down although sales up over Christmas

In-store analytics hub Euclid is releasing a holiday recap, which shows strong sales through the retail sector even though traffic into physical stores declined year over year. The difference can be credited to stronger than average online retail sales. ... >>

BizReport | Ecommerce January 08, 2015

Study: One-quarter of holiday gifts to be returned

It's the most returned time of the year. That is the takeaway from a new report out from Retale, which indicates at least one-quarter of 2014 holiday gifts will be returned over the next few days. The study also indicates... >>

BizReport | Ecommerce January 05, 2015

NRF: Holiday return fraud could cost $3.8b

While the 2014 holiday shopping season was a strong one for retailers across the US, the National Retail Federation is reporting holiday return fraud could cost retailers upwards of $4 billion. Their annual survey indicates fraudulent returns could cost $10.9... >>

BizReport | Advertising December 26, 2014

Experts: How to capitalize on consumers' need for personalization

Consumer expectations are rapidly shifting to a cross-channel, personalized, real-time world. Consumers have quickly grown accustomed to streaming video providers that remember where they've left off when they switch between a laptop and tablet, airlines that notify them of upgrades... >>

BizReport | Ecommerce December 22, 2014

Ecommerce Roundup: Shoppers findings leads on social media

With less than a week to go before Christmas most people have purchased their final gifts and are waiting for them to arrive and wrap. According to several sources e- and mobile commerce are pushing more and more sales.... >>

BizReport | Ecommerce December 16, 2014

Study: The demographics most at ease with payment options

The numbers of online and mobile shoppers may be growing with each day, but one new report indicates while many are shopping many are also not trusting of stores, banks and payment options. ... >>

BizReport | Ecommerce December 11, 2014

Ecommerce Roundup: Cyber Week nets 5 $1b days, mobile skyrocketing

So far the holiday season has lived up to expectations. According to new data out from comScore online holiday commerce is up nearly 20% for the year so far, with Cyber Week, alone, netting 5 separate $1 billion days. This... >>

BizReport | Ecommerce December 10, 2014

nChannel adds big etailers to network

Three major online retailer channels have joined nChannels' Connector Community Network - BigCommerce, Amazon Webstore and Shopify. These additions will allow online sellers to integrate from their nChannel portal to bigger retail hubs, improving reach. ... >>

BizReport | Advertising December 09, 2014

Ecommerce RoundUp: Search, lead auditing and device security

Just in time for the holidays, a trio of solutions are releasing into the online space, set up to increase security and to help retailers better engage with customers online. ... >>

BizReport | Ecommerce December 03, 2014

The devices shoppers will and won't use to purchase

As we move into the busiest part of the 2014 holiday season, many retailers are focusing on sales to drive purchasing. One expert, though, believes retailers need to focus more on experience.... >>

BizReport | Ecommerce December 01, 2014

Survey: Most would give something up to get discounts

Discounts are important to consumers, and that isn't new to retailers. But one new study indicates people are now so interested in discounts that they would give something else up - for up to a month - to get a... >>

BizReport | Ecommerce December 01, 2014

Ecomm Roundup: Black Friday trumps Thanksgiving Day

Thanksgiving Weekend has gotten the 2014 holiday season off with a bang according to several reports. Custora's E-Commerce Pulse found strong shopping on Thanksgiving Day; their data shows a 20% increase in shopping on Thanksgiving Day (2013 vs. 2014). Mobile... >>

BizReport | Ecommerce November 27, 2014

Studies ID social trends for the holiday season

It's no secret that most Americans will be shopping this weekend, but exactly how they will engage with retailers - online and off - remains a mystery to many brands. AddThis has analyzed Black Friday and Cyber Monday engagements.... >>

BizReport | Ecommerce November 25, 2014

Survey: SMBs drawing a line at Thanksgiving

If you've been active on social media over the past few weeks you've likely seen the graphics encouraging businesses not to open on Thanksgiving. Well it seems small businesses are listening to the public - whether it's a small segment... >>

BizReport | Ecommerce November 19, 2014

Study: Shoppers more likely to webroom

Tulip Retail has released a new study that indicates shoppers are more likely to webroom than showroom; the study makes the case for more associates to have mobile devices so that they can better answer shoppers' questions from the floor.... >>

BizReport | Ecommerce November 18, 2014

comScore: Expect 16% retail growth over 2014 holidays

Retailers should expect significant ecommerce growth over the 2014 holidays. That is the takeaway from a new comScore forecast which predicts the 2014 online holiday spend will exceed $60 billion.... >>

BizReport | Ecommerce November 17, 2014

Avangate: Survey highlights changing ideas about payments

Turns out consumers don't want to be bothered with reminders about products, and in some cases simply want the books, movies, clothing or software to arrive regularly on a subscription bases.... >>

BizReport | Ecommerce November 12, 2014

Study: Shipping costs cause of abandoned carts

As it turns out shipping costs are a bigger factor for online shoppers than many experts may have thought. That is the takeaway from a new Visual Website Optimizer study which indicates about one-third (28%) of shoppers abandon online shopping... >>

BizReport | Loyalty Marketing November 11, 2014

Study: Shoppers loyal to brands that share values

A new study out from SAP indicates shared values are a leading reason shoppers become loyal brand shoppers. While price and availability continue to be important, people seem to be more focused on brands that are 'like them'.... >>

BizReport | Ecommerce November 07, 2014

Top 3 tips to improve customer service

Customer is king. It's an adage as old as retail itself, but with the internet and social media and physical stores, sometimes customer service is lost in the shuffle. Many experts are advising that the customer experience - meaning customer... >>

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