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BizReport | Ecommerce July 26, 2017

Top 3 tips to better use AI for a better customer experience

The customer experience has never been more important to brands, but there has also never been more in-tune artificial intelligence tools to help create good experiences. Here are three tips to a better use of AI in the CX space.... >>

BizReport | Ecommerce July 25, 2017

Top 3 tips for physical merchants to engage e-shoppers

For a while, online shoppers did a lot of impulse buying, but as the ecommerce space has developed, those impulse buys have lessened and shoppers have begun looking for specific deals on specific items in the online space. However, there... >>

BizReport | Ecommerce July 20, 2017

Challenges for retailers with voice shopping

While voice activated shopping sounds simple enough, this new way of shopping does offer challenges that retailers and merchants need to address. ... >>

BizReport | Ecommerce July 19, 2017

Expert: How voice is changing ecommerce

Cyber assistants have been impacting ecommerce for more than a year now, but that impact was especially seen on Amazon's most recent Prime Day when they offered 100 'Alexa Voice Deals'. These deals included early access to Prime Day deals,... >>

BizReport | Research July 13, 2017

Report: Mass merchants ahead of department stores for back to school

Look for fewer back to school shopping families to hit department stores - at least, put them lower on the list. That, according to new Deloitte data, which indicates that mass merchants now top the list for back to school... >>

BizReport | Ecommerce July 11, 2017

Report: Prime Day shoppers shop around

Look for Amazon Prime Day shoppers to look around off of Amazon's site. That's a key takeaway from new Bazaarvoice research; their report delved into how Prime Day shoppers engaged across the web during the 48 hours surrounding Amazon Prime... >>

BizReport | Ecommerce July 10, 2017

What to expect from Amazon Prime Day shopping

Amazon's annual Prime Day is just around the corner, and promises to have shoppers looking for deals both on Amazon and other digital merchant sites. Criteo's Jaysen Gillespie looked at 2016 Prime Day numbers and found that the total number... >>

BizReport | Ecommerce July 03, 2017

Study: Average retail site-load is 9 seconds

Retail and merchant sites are taking too long to load. That is a key takeaway from new RSR data. Most expert agree that sites should load within 3 seconds or face customers clicking away and losing interest. But, RSR researchers... >>

BizReport | Ecommerce June 27, 2017

Study: Shoppers still want human contact in-store

While much has been written about all-tech stores being the wave of the future, one new study indicates that wave isn't quite here yet. Instead, Euclid Analytics researchers have found that both men and women still want the human touch... >>

BizReport | Ecommerce June 07, 2017

Study: Virtual Assistants pushing ecommerce

While virtual assistants like Apple's Siri, Amazon's Echo, and Google's Home have been shown to impact how all consumers shop, men are the most likely to be influenced by their virtual assistants to make purchases while women are more likely... >>

BizReport | Ecommerce June 06, 2017

Study: Returns process key to customer satisfaction

More shoppers are buying online, trying on at home, and returning products. And, according to Narvar data, the returns process is now key to customer satisfaction - and retention. ... >>

BizReport | Advertising May 24, 2017

Reports: Video key, shoppers want better targeting

Two new reports in the digital space finds video key to getting shoppers to sites, but once on-site, shoppers aren't feeling as if the content is relevant to them. ... >>

BizReport | Ecommerce May 19, 2017

Top 3 tips for cross-channel personalization

Seamless customer experiences, across all channels both online and offline, is key to brands engaging with customer. But, aside from contact information, and past purchases, most organizations don't have deep insights into their customers' behaviors and interests. Here are three... >>

BizReport | Ecommerce May 17, 2017

Study: Relevant recommendations key to conversion

This should come as no surprise to savvy merchants: offering consumers more of what they want, when they want it, is key to increasing conversions. New data out from Jetlore underlines what consumers are looking for online - and relevance... >>

BizReport | Ecommerce May 03, 2017

Reports: Ecommerce key for Mother's Day shoppers

This Mother's Day, look for about one-third to sales to come via digital channels. That's the word from the National Retail Federation, which is forecasting that overall sales for Mother's Day will surpass the $20 billion threshold. ... >>

BizReport | Ecommerce April 26, 2017

In ecommerce, personalization missing the mark

When it comes to personalized experiences in the ecommerce space, retailers have a lot to improve upon. That's the word from new Reflektion data, which found that nearly half (4 in 10) merchants recommend products to shoppers based on their... >>

BizReport | Ecommerce April 25, 2017

Report: Most Amazon sellers looking for new marketplaces

While Amazon is at the top of the ecommerce food chain, some third-party sellers within their space are looking for more. That, according to new Feedvisor data, which finds most (60%) of these third-party sellers are looking to expand outside... >>

BizReport | Ecommerce April 18, 2017

Study: More shoppers show-rooming than buying in store

While the retail store will likely never die, there is a big change going on in many retail locations - the trend of showrooming. According to new Criteo data, an increasing number of shoppers, mostly younger, are now using storefronts... >>

BizReport | Mobile Marketing April 13, 2017

Expert: Millennials are coming to stores, but paying differently

Recent data out from Omnyway shows that about half of Millennials are making their non-grocery purchases in stores, but they aren't whipping out cash or even a credit card to pay. Millennials are also 16 times more likely to use... >>

BizReport | Ecommerce April 10, 2017

Study: Cross-channel costing retailers dough

While cross-channel marketing has shown to be effective in engaging consumers, there is a drawback: challenges like working across countries and continents is costing retailers serious cash. ... >>

BizReport | Ecommerce April 07, 2017

How to use store data to target email

While most email marketers consider data like clicks and opens as key to their performance, there is data that can be used just as effectively outside the inbox. One expert explains. ... >>

BizReport | Ecommerce April 04, 2017

Survey: Privacy concerns keep shoppers from applying for in-store credit

Retailers need to do a better job of ensuring customer's privacy in the credit sector, according to a new report. Nearly every shopper is asked if they want to open a store credit card at the checkout, and while most... >>

BizReport | Ecommerce April 04, 2017

Study: 1 in 10 feel CX strategy optimized

While most brands agree that a seamless online and offline customer experience is key to customer satisfaction, only 1 in 10 executives surveyed feel their digital strategy is actually optimized for customers. That's the word from a new Dimension Data... >>

BizReport | Ecommerce March 30, 2017

Report shows Southwest winning digital airline wars

While cost may be the deciding factor in airline travel for many customers, it is not the only factor. In fact, according to new data from Hitwise, a division of Connexity, geography is now playing a large role, as well.... >>

BizReport | Ecommerce March 28, 2017

Report: Post-purchase contact key for future engagement

While a customer's experience in-store is crucial, and the right messaging pre-purchase is a must, one new report finds that customers' engagement with brands after a purchase is just as important, especially to future business. ... >>

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