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BizReport | Ecommerce May 18, 2016

Expert: How brands can protect from POS attacks

While many big brands have switched over to chip-and-pin credit and debit cards, smaller brands have been slower to take on this new technology. Some cite budget, and some cite security concerns. One expert weighs in on how businesses can... >>

BizReport | Ecommerce May 16, 2016

How retailers are adjusting to EMV

We are nearing the 9 month mark from the big EMV - chip-and-pin - credit and debit card switchover here in the US. But, are retailers actually making that switch? ... >>

BizReport | Ecommerce May 16, 2016

Study: Women spent more than men for Mother's Day

Turns out moms (and daughters) spent more on Mother's Day than men did. That's the word from NetElixir. The search marketing hub took at look at spending leading up to the holiday. ... >>

BizReport | Ecommerce May 10, 2016

Study: Brands investing in the journey

The customer journey has become a buzz phrase for marketers both online and offline, and one new report indicates the customer journey is beginning to take up more marketing dollars. ... >>

BizReport | Ecommerce May 06, 2016

Study: CNP fraud to push $7b within 4 years

Fraud will remain a big problem for brands and retailers for the foreseeable future. That is the takeaway from a new report which indicates that fraudulent transactions in which a card isn't presented (Card Not Present, CNP) to a merchant... >>

BizReport | Advertising May 04, 2016

Reports: Online crucial for SMBs

Two new reports out this week underline the importance of the Internet for small businesses. According to data from VistaPrint 1 in 3 consumers 'are unlikely' to shop with a small business that doesn't have a website. ... >>

BizReport | Ecommerce April 22, 2016

Report: Mobile a bigger buying channel

Many retailers continue to think of the mobile space as a browsing channel rather than a buying channel, but that thinking is a mistake according to one new report. That study finds a growing number of mobile shoppers are not... >>

BizReport | Ecommerce April 13, 2016

Study: New vs. Returning - Which customer is stronger

There is a lot to be said for the returning customer. Returning customers show loyalty by coming back to a store to shop, returning shoppers spend more because of all those visits, and returning shoppers may tell friends about their... >>

BizReport | Advertising April 11, 2016

Brands: How to avoid customer service sabotage

Last week, our expert showed how brands are sabotaging customer service agents before those agents ever speak to a customer. Now, here's how brands can avoid customer service sabotage. ... >>

BizReport | Advertising March 23, 2016

Report: Human connection important for brands

With more consumers turning to email and social media to solve product problems, one report indicates that the human connection remains important for businesses. ... >>

BizReport | Ecommerce March 16, 2016

Ecommerce Roundup: Tools for targeting, analysis

In today's ecommerce roundup, a trio of releases that should give brands better analysis not only of their customers but of their business. ... >>

BizReport | Ecommerce March 14, 2016

Study: Retail therapy bringing shoppers in

That shopping high is bringing more and more shoppers to retailers doors - or online portals. That's the takeaway from the new Ebates Spring Shopping survey which found nearly all shoppers (96% adults, 95% teens) engage in 'retail therapy'. ... >>

BizReport | Ecommerce March 11, 2016

Expert: How to tell if your business is transactional or relationship

There are two basic forms of commerce - transactional and relationship. Which there are benefits to both, it is crucial that brands understand which form is right for their business. One expert explains. ... >>

BizReport | Ecommerce March 09, 2016

Study: Reviews influence both online, offline shoppers

No matter where your customers are buying, be that in-store, via a mobile device or online portal, chances are they're reading online reviews first. That is the takeaway from new Bazaarvoice data. ... >>

BizReport | Ecommerce March 03, 2016

Survey: Call centers need to employ nice

You know how your mom used to say you could catch more flies with honey than vinegar? Turns out she was right - even for businesses. According to one new study call centers which used 'warm' greetings to callers were... >>

BizReport | Ecommerce March 01, 2016

Ecommerce Roundup: Platforms increase customer connection

In today's ecommerce roundup, three platforms have released new tools that promise better connection to consumers. ... >>

BizReport | Ecommerce February 29, 2016

How to combat coupon fraud

Coupons continue to be a strong tool for retailers to use both online and offline, but in the digital space, coupon fraud is becoming a bigger problem. ... >>

BizReport | Ecommerce February 26, 2016

Study: Businesses expending time, cash for ecommerce

The time it takes a business to get a strong ecommerce system up and running is getting longer. That's the takeaway from new CloudCraze data. Researchers surveyed more than 300 marketing and IT pros and found about one-third (30%) of... >>

BizReport | Ecommerce February 11, 2016

Platform promises to connect marketers, consumers

Elite SEM has launched the Shopping and Feed Division, a new space that is set up to connect brands and marketers with in-market consumers. The platform manages brands' comparison shopping engines, Google and Bing Shopping spaces and data feeds. ... >>

BizReport | Ecommerce February 05, 2016

Expert: Retail's trends to watch

Ask a retail veteran and they might tell you the best thing about retail is that it always changes. Season to season, trend to trend, nothing stays the same for long. One expert believes there are trends from the 2015... >>

BizReport | Ecommerce February 05, 2016

Report: Fraud attacks up 80%

As more consumers use not only credit cards but online shopping venues, more retailers are being hit with fraud. According to data from ThreatMetrix 2015 say an 80% YoY increase in fraud attacks. More than 20 million of the attacks... >>

BizReport | Ecommerce February 04, 2016

ECommerce Roundup: Platforms to simplify shopper interaction

Two new releases into the online space should make business simpler for etailers. The first will link ads with customer visits while another should simplify consumer payment or business banking experience. Details in today's ecommerce roundup. ... >>

BizReport | Ecommerce February 02, 2016

Report: Shoppers increased online visits 25%

Forget Cyber Monday, as far as traffic is concerned, Thanksgiving and Black Friday are the biggest days for online retailers. That is the takeaway from a new report that indicates Thanksgiving and Black Friday traffic surpassed the 328 million mark,... >>

BizReport | Ecommerce January 28, 2016

Report: Timeliness key for ecommerce

With more than $56 billion spent online during the 2015 holidays, it's a simple thing to say that consumers continue to make the switch to online shopping. But, according to new data from Bizrate Insights, a division of Connexity, stumbling... >>

BizReport | Ecommerce January 26, 2016

Study: Holidays bring in one-quarter of new shoppers

When it comes to engaging a new consumer base, retailers can bet on the holidays. That is the takeaway from a new RJMetrics report, which indicates nearly one-quarter (24%) of new ecommerce customers are engaged during the holiday season. ... >>

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