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BizReport | Ecommerce archives September 12, 2019

Top tips to help retailers make the most of returns

Consumers want more from their return interactions than a new product or a refund on their money. That is a key takeaway from Narvar's State of Online Returns. Their new report finds that, while consumers want the returns process to... >>

BizReport | Ecommerce archives April 02, 2019

Top 3 tips to cut back on "friendly fraud"

So-called "friendly" fraud is a thorn in the side of many retailers and merchants because there is little interest, from the consumer side, in learning about what this kind of fraud is. It happens with a consumer orders a product... >>

BizReport | Loyalty Marketing November 14, 2018

Study: Returns process key to customer loyalty

New data out from Narvar draws a direct line between product returns and customer loyalty. According to their new report a positive return experience - meaning it is simple to return with in-store or online, that customer service associates are... >>

BizReport | Ecommerce archives June 06, 2017

Study: Returns process key to customer satisfaction

More shoppers are buying online, trying on at home, and returning products. And, according to Narvar data, the returns process is now key to customer satisfaction - and retention. ... >>

BizReport | Ecommerce archives January 19, 2015

Retailers: How to make returns work for you

The National Retail Federation reports holiday retail sales increased just over 4% year over year to land just over $616 billion; nearly $50 billion of that was spent online according to comScore. But now comes the problem: the returns. Up... >>

BizReport | Ecommerce archives January 08, 2015

Study: One-quarter of holiday gifts to be returned

It's the most returned time of the year. That is the takeaway from a new report out from Retale, which indicates at least one-quarter of 2014 holiday gifts will be returned over the next few days. The study also indicates... >>

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