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BizReport | Ecommerce December 21, 2020
Survey says: Returns to skyrocket
Ecommerce continues to push higher this holiday season, which has been a boon for merchants and retailers in the digital space. And while physical stores aren't busy now, they could become business post-holiday because, according to one report, a number... >>
BizReport | Ecommerce archives September 12, 2019
Top tips to help retailers make the most of returns
Consumers want more from their return interactions than a new product or a refund on their money. That is a key takeaway from Narvar's State of Online Returns. Their new report finds that, while consumers want the returns process to... >>
BizReport | Ecommerce archives April 02, 2019
Top 3 tips to cut back on "friendly fraud"
So-called "friendly" fraud is a thorn in the side of many retailers and merchants because there is little interest, from the consumer side, in learning about what this kind of fraud is. It happens with a consumer orders a product... >>
BizReport | Loyalty Marketing November 14, 2018
Study: Returns process key to customer loyalty
New data out from Narvar draws a direct line between product returns and customer loyalty. According to their new report a positive return experience - meaning it is simple to return with in-store or online, that customer service associates are... >>
BizReport | Ecommerce archives June 06, 2017
Study: Returns process key to customer satisfaction
More shoppers are buying online, trying on at home, and returning products. And, according to Narvar data, the returns process is now key to customer satisfaction - and retention. ... >>
BizReport | Ecommerce archives January 19, 2015
Retailers: How to make returns work for you
The National Retail Federation reports holiday retail sales increased just over 4% year over year to land just over $616 billion; nearly $50 billion of that was spent online according to comScore. But now comes the problem: the returns. Up... >>
BizReport | Ecommerce archives January 08, 2015
Study: One-quarter of holiday gifts to be returned
It's the most returned time of the year. That is the takeaway from a new report out from Retale, which indicates at least one-quarter of 2014 holiday gifts will be returned over the next few days. The study also indicates... >>
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