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BizReport | Ecommerce August 16, 2017

Malware hampering ecommerce experience

Heading into the busy holiday shopping season, retailers may have to fight not only competitors but malware. That's the word from Namogoo, whose recent study found that up to 25% of ecommerce journeys are hampered by malware infections. ... >>

BizReport | Ecommerce October 18, 2016

Ecommerce Roundup: Releases could impact holiday sales

In today's ecommerce roundup, two new releases that could impact how small and medium sized retailers fare online this holiday season and beyond. ... >>

BizReport | Ecommerce September 19, 2016

Expert: How to create an interactive customer experience

Over the past year, the experience has begun to take precedence over simply being able to buy online. The problem is that many retailers still don't have a seamless, interactive experience. One expert offers tips to create an interactive customer... >>

BizReport | Ecommerce June 01, 2016

Study: Customer experience falling short

Despite improvements in the targeting of advertisements and retailers' ability to personalize websites and recommendations, the average consumer still feels their shopping experience isn't all it could be. That's the takeaway from new TimeTrade research, which found only one-quarter of... >>

BizReport | Ecommerce December 03, 2015

Report: Bad experiences hurting B2B brands

It isn't just Joe Public who turns away from businesses after a bad experience. New data out from Accenture Strategy shows businesses are turning away from other businesses that don't offer a solid customer experience. ... >>

BizReport | Ecommerce July 20, 2015

ClickTale: How WalMart reconnected with customers

Retail giant WalMart recently had an issue with their customers: namely that shoppers weren't able to use a 'Finder Tool' set up for the holiday season to help them find gifts. They enlisted ClickTale to help with the problem.... >>

BizReport | Ecommerce June 15, 2015

Top 3 tips to improve customer experience

Customer experience failures are impacting brands across the board, but it takes more than simply answering a call quickly or having up-to-date inventory numbers to solve a customer experience issue. Here are our top 3 tips to improve customer experience.... >>

BizReport | Ecommerce June 10, 2015

Expert: How customer experience fails impact brands

How does a single bad customer experience impact a brand? More deeply than many might think. Several recent studies indicate a single bad experience can stop a shopper from doing business with a company. ... >>

BizReport | Advertising May 18, 2015

Ad Roundup: Programmatic and ecommerce solutions

In today's advertising roundup: a solution that offers scale for programmatic campaigns and a partnership bringing customized ecommerce experiences. ... >>

BizReport | Ecommerce April 10, 2015

Top 3 tips for better in-store experiences through data

Over the past year several studies have underlined the importance of online customer experiences; at the same time, many experts have posited that the in-store and online customer experiences need to gel. One expert weighs in on how brands can... >>

BizReport | Ecommerce October 15, 2014

Study: In-store experience must begin tying to online experience

The advent of online shopping has changed the way many consumers shop for or research products. Now, according to a new study, the online shopping experience is changing the way shoppers want to be engaged while in stores. ... >>

BizReport | Ecommerce September 04, 2014

Better economy means experience counts

If you think a good customer experience only matters when the economy is in bad shape, think again. A new study points out customer experience is actually more important under a good economy that a struggling one.... >>

BizReport | Ecommerce April 09, 2014

Why more brands need to embrace multi-channel attribution

There is a new buzzword echoing through the online space: multi-channel attribution. Many look at this kind of attribution as a label: what was the last click that led to a sales conversion. But according to one expert multi-channel attribution... >>

BizReport | Advertising March 25, 2014

Experience, information key to new releases

Three new releases to the ecommerce space underline the importance of customer experience as well as the information customers search for online.... >>

BizReport | Ecommerce October 04, 2013

Top 3 tips for creating personalized, integrated customer experiences

This holiday season, the shopping experience may be more important than ever. But, for perhaps the first time, it won't be the in-store experience. Rather, the online or mobile experience - simple checkouts, mobile coupons, barcodes taking the shopper to... >>

BizReport | Advertising May 29, 2013

Optify launches SMB-focused tool

A new, lightweight tool is launching from Optify today, set up to help smaller businesses utilize the full value of contact and lead information without a clunky interface. From a single dashboard, both sales and marketing teams can use the... >>

BizReport | Ecommerce May 01, 2012

How personalization can improve ecommerce

ChoiceStream CONNECT learns from shoppers behavior and uses that information to guide shoppers to the right recommendations, products and other information on etailers' sites. This type of personalization is changing not only the way people shop but the way etailers... >>

BizReport | Email Marketing March 08, 2012

Expert: Why personalization matters to online shoppers

Ecommerce totals cannot be ignored. According to comScore online shoppers spent more than $50 billion during Q4 2011; that total is expected to grow higher as more shoppers turn to mobiles and social networks to find shopping deals. But, as... >>

BizReport | Ecommerce February 14, 2012

ChoiceStream platform may help post-Valentine's conversions

The day of love is finally here - and check the lines at the florist, there will be men there in droves today - but that shouldn't stop a retail strategy. Although Valentine's day is a huge day for retailers... >>

BizReport | Ecommerce January 20, 2011

Survey: Brands could use refresher on Customer Experience

Over the past year, brands have gone to thinking about customer service to thinking about customer experience. Things like how a website works (or doesn't), how simple it is to search a website (or not) or whether a consumer completes... >>

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