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BizReport | Ecommerce archives April 18, 2012

Survey: E-Tailers most concerned with customer experience

Online retailers are taking to heart the need for a cohesive customer experience. That, according to the latest data from the e-tailing group. In their 11th Annual survey 31% of senior executives reported the customer experience as the most important... >>

BizReport | Ecommerce archives December 09, 2011

Shoppers reacting to holiday season differently than in 2010

With three billion dollar spending days in the books it may seem the biggest change from the 2010 holidays to now is that shoppers are spending more money. But the big news is actually how people are shopping, not just... >>

BizReport | Ecommerce archives January 22, 2009

e-tailing Group: Customer service standards slipping

At a time when online retailers most need to keep their customers returning and attracting new ones, customer service plays a key role. But, according to a new study from The e-tailing Group, standards are slipping. ... >>

BizReport | Ecommerce archives October 16, 2007

Ten tips to highlight holiday gifting features and services

A timely and informative report by the e-tailing group gathers together advice and case studies to help e-tailers boost sales in an environment of slowing growth for holiday retail.... >>