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BizReport | Trends & Ideas archives March 23, 2007

Web self-service help lacking on UK websites

An assessment of 125 major UK companies found very few were offering satisfactory web self-service help, resulting in customer dissatisfaction and loss of revenue.... >>

BizReport | Ecommerce archives February 20, 2007

Consumers find more retail satisfaction online than offline

E-tailers are surpassing offline customer satisfaction, according to latest figures.... >>

BizReport | Research archives January 11, 2007

Offline Strategies Online Marketers Need

The customer is king, all marketers and business owners know this. Without consumers watching the ads and buying the products there would be no need for advertising agencies or big brand names. With all of the technology at hand, customers... >>

BizReport | Research archives January 02, 2007

Netflix.com First for Customer Satisfaction

Results of a biannual customer satisfaction survey have placed Netflix.com as overall winner, and Costco.com amongst the laggers.... >>

BizReport | Research archives October 12, 2006

Security Worries High, Trust Low

A study is throwing cold water on the belief that customer satisfaction with purchases is all marketers need to be concerned with. Worries about the security of user information are at an all time high, and consumer trust is low... >>

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