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BizReport | Ecommerce September 19, 2016

60% of consumers want customer support channels improved

Call centers are holding back the customer support experience, according to new research from Ovum and BoldChat, with most consumers preferring to avoid voice. ... >>

BizReport | Advertising February 25, 2016

Study: Marketers can't connect touchpoints, ROI

Connecting the data between advertising campaigns and consumer touchpoints remains a struggle for many brands. That is the takeaway from new Formstack data, which indicates nearly have of marketers can't make that connection. ... >>