RSS feed Get our RSS feed

News by Topic




BizReport : Tags : Tag Results

Tag Results

Search this site:

28 Tag Results

Pagination: 1 - 2

25 result(s) displayed (1 - 25):

BizReport | Ecommerce July 05, 2019

Expert: How customer service is impacting Prime Day performance

Consumers continue to log-on to Amazon, price-check with other retailers, and spend money on Prime Day. But, with the 2019 event around the corner, one expert believes it will be customer service that will rule Prime Day 2019, not just... >>

BizReport | Advertising March 23, 2018

Expert IDs steps brands should take to increase online security

New data out from SiteLock indicates most (66%) of customers won't return to a site after data has been compromised. Researchers also found that most branded sites have some form of malware operating most of the time. We asked an... >>

BizReport | Ecommerce March 19, 2018

Top 3 tips to create a strong customer service team

Customer service, according to many experts, is the foundation for a solid company, but even as customers have more access to brands, customer service seems to be faltering. Here are three tips to build a better customer service team, and... >>

BizReport | Ecommerce May 02, 2017

Study: Poor customer service pushes shoppers to switch brands

New data out from inContact underlines what many businesses already believe: poor customer influences shoppers to switch brands. Researchers found that 8 in 10 shoppers 'are willing to switch' brands because of poor customer service interactions. ... >>

BizReport | Ecommerce December 23, 2016

Expert: How shoppers are using chatbots to connect

Instant Messaging isn't net to the online space, but using instant messenger type interfaces as a customer service option is relatively new. Chatbots, however, are growing in popularity, and according to one expert are helping to up the engagement factor... >>

BizReport | Advertising December 07, 2016

Top 3 tips for chatbot, CSE integrations

Chatbots may quickly become the future for customer service. Here's what brands need to know to ensure there is a strong strategy in place for customer service, chatbot usage, and the integration of chatbots within CSE. ... >>

BizReport | Social Marketing November 18, 2016

Expert: Chatbots may become key to customer service

With more consumers moving into the social space, it makes sense for businesses to be there, too. Twitter recently announced a customer service bot would be introduced through their platform, and that move could be an indicator of where customer... >>

BizReport | Social Marketing October 14, 2016

Expert: Why private networks may be better than social

Recently, Twitter announced functionality that would allow businesses to turn their profiles into a social network based customer service option. While some customer service questions can be answered in the social space, one expert believes there is a better CSE... >>

BizReport | Advertising April 11, 2016

Brands: How to avoid customer service sabotage

Last week, our expert showed how brands are sabotaging customer service agents before those agents ever speak to a customer. Now, here's how brands can avoid customer service sabotage. ... >>

BizReport | Advertising March 23, 2016

Report: Human connection important for brands

With more consumers turning to email and social media to solve product problems, one report indicates that the human connection remains important for businesses. ... >>

BizReport | Ecommerce February 16, 2016

Survey: Consumers turning to competitors after bad CSE

Poor customer service may be more costly than many retailers believe. According to one new study nearly half (47%) of consumers turn to competitor stores within a day after a bad customer service experience. ... >>

BizReport | Mobile Marketing July 01, 2015

Expert: How telecoms can do better at customer service

Telecom brands have a problem. According to the recent American Customer Satisfaction they ranked last along with TV companies, for customer service. One expert weighs in on what telecom brands need to do to remake their image.... >>

BizReport | Ecommerce June 09, 2015

Survey: Consumers still unsatisfied after customer service contact

Brands need to look farther than answering consumers' questions in the customer service realm. That according to new data out from Mattersight which finds most shoppers remain 'unsatisfied' after customer service calls - even if their initial problem is solved.... >>

BizReport | Ecommerce January 05, 2015

Cloud trends to watch in 2015

It's the first week in January, do you have a business plan in place? One expert is identifying trends to watch, in the cloud space, that could make 2015 a banner year for brands.... >>

BizReport | Ecommerce November 07, 2014

Top 3 tips to improve customer service

Customer is king. It's an adage as old as retail itself, but with the internet and social media and physical stores, sometimes customer service is lost in the shuffle. Many experts are advising that the customer experience - meaning customer... >>

BizReport | Blogs & Content August 20, 2014

Survey: Customer service/support high on brands' focus list

There is an old customer service saying that goes, 'the customer is always right'. According to new data out from SAP and The Service Council (TSC) customers' needs are more important than ever as brands are now focusing on service... >>

BizReport | Mobile Marketing June 30, 2014

Survey: Customer service sways more mobile buyers

The mobile landscape is a tight place to be - according to data out from comScore Android holds just over a 50% share in mobile platformss with Apple following at just over 40%. As for OEMs, Apple is leading the... >>

BizReport | Ecommerce June 23, 2014

Top 3 tips to improve SMS customer service

Most people think phone or email when customer service is brought up. But a growing number of consumers are also looking for customer service via social networks, and some brands are finding success with SMS customer service options.... >>

BizReport | Ecommerce June 04, 2014

Top 3 tips to improve customer service

Shoppers have more options than ever to get the products they want as the price they want, which can put retailers at a disadvantage. Unless retailers use their service to reach out to build customer loyalty. Here's how:... >>

BizReport | Ecommerce May 22, 2014

Shoppers to Brands: Keep It Simple

According to the experts one key to building loyalty and higher engagement is to create a personalized online experience. But one new study counterbalances that, indicating personalization is lower on consumers' wish list than simple, efficiency.... >>

BizReport | Ecommerce February 11, 2014

Reports: Retailers need better customer service, mobile solutions

Customer service and customer experience. The same thing? Not really, but some of the same elements are there. Unfortunately according to a new report customer service is falling for many retailers.... >>

BizReport | Social Marketing December 27, 2013

Report: Financial sector needs better customer experience

Social media may be the key for financial institutions looking to make a difference with their customer base - both the existing customer base and those who may be swayed to a new brand. That according to a new report... >>

BizReport | Research October 29, 2013

Survey: Dentist visits more acceptable than customer service calls

Customer service can make or break a business. That is the big takeaway from a new study out from CorvisaCloud. According to the study about one-third of consumers who have a positive customer service experience will 'give positive feedback' (31%)... >>

BizReport | Ecommerce October 28, 2013

Top 3 tips to increase customer service over the holiday

Several recent studies have underlined the fact that customer service is increasingly important to shoppers. Whether it's through fast answers via social media, service in-store or even via phone, a bad experience is more likely than ever to send shoppers... >>

BizReport | Social Marketing July 31, 2013

Social media customer service response rates up 143% YoY

New research from Socialbakers reveals that brands have increased the number of questions answered via social media, as more and more consumers take to social platforms for answers to customer service queries.... >>

Pagination: 1 - 2