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BizReport | Ecommerce archives February 19, 2014

Customer satisfaction with ecommerce lowest in 12 years

It's even-stevens for physical stores and online retailers in terms of customer satisfaction, according to the latest American Customer Satisfaction Index. ... >>

BizReport | Ecommerce archives November 27, 2013

Reports: Shoppers want convenience online and off

When it comes to shopping this year, consumers want convenience. That goes for both online and offline purchasing find two reports out just in time for the holiday rush. First, according to new data from Cisco about 60% of Americans... >>

BizReport | Research archives August 14, 2013

Empathica: Some QSRs may be targeting wrong demographics

When it comes to quick-serve restaurants, demographic may be the best way to target new - and returning - customers. That according to new data out from the Empathica Quick Serve Restaurant (QSR) Benchmark Study. Researchers found men are most... >>

BizReport | Social Marketing January 11, 2013

Facebook has worst customer satisfaction rating of all social media

Facebook may be huge but, even with 1 billion users around the globe, the social networking giant isn't scoring well in customer satisfaction, according to new figures released by the American Consumer Satisfaction Index. ... >>

BizReport | December 27, 2012

Amazon ranks first and second in UK Christmas customer satisfaction survey

Amazon has come first and second in on online Christmas shopping customer satisfaction survey in the UK.... >>

BizReport | Loyalty Marketing May 29, 2012

First contact resolution a must for successful customer service

Great customer service can boost key online metrics and is important to success in today's social climate. As consumer expectations rise, tolerance for poor service decreases. ClickFox's second annual Consumer Tipping Points survey reveals what customer service issues frustrate consumers... >>

BizReport | Ecommerce archives January 04, 2012

ForeSee: UK online shoppers more satisfied with experience

Online shoppers in the UK were more satisfied with their online shopping experience this year than at any other time, according to new research from customer experience analysts ForeSee. ... >>

BizReport | Mobile Marketing July 29, 2011

Mobile Brands: Customer experience a priority

To this point, mobile may have been all about the convenience factor, but new research from OpinionLab finds that moving forward mobile will be about the experience - just as online and social have become. The data, conducted during the... >>

BizReport | Ecommerce archives December 23, 2010

Customer satisfaction with U.K. online retailers rises, but only just

The gap in customer satisfaction between the U.K.'s largest and smallest online retailers is widening, according to new research from ForeSee Results, and overall customer satisfaction has slowed.... >>

BizReport | Ecommerce archives February 18, 2010

Viewpoints, Foresee Results partner for customer satisfaction metrics

Wonder no more about how satisfied consumers are in your online community. Viewpoints and Foresee Results have partnered to measure satisfaction, which should help brands and publishers connect in at a deeper level with users. ... >>

BizReport | Ecommerce archives January 29, 2010

Study: Customers will return if problems are solved

When it comes to customer satisfaction and bad customer experiences, retailers know the problem must be solved quickly. Why? Because unhappy customers spread the word, which means an unresolved issue could lead to many more lost customers. The key is... >>

BizReport | Ecommerce archives January 05, 2010

ForeSee Results: U.K. online retailers keeping customers satisfied

The U.K. may be experiencing the icy grip of winter but, according to the latest customer satisfaction survey from ForeSee Results, British online retailers can bask in the warm glow of contentment knowing they've been keeping their customers happy. ... >>

BizReport | Ecommerce archives December 18, 2009

Study: Satisfaction falling with online consumers

Shoppers may be spending more online during the 2009 holiday season but that doesn't mean etailers are doing their jobs well. According to two recent reports by Foresee Results customer satisfaction is falling amongst online shoppers. Falling satisfaction numbers point... >>

BizReport | Search Marketing August 24, 2009

ForeSee links customer satisfaction with search engine satisfaction

Everyone wants a happy customer but many customers leave websites unhappy for one reason or another. A new study from ForeSee Results links that unhappiness to search engines. According to the report brand loyalty can actually increase or decrease based... >>

BizReport | Social Marketing April 10, 2009

Should customer service Twitter?

If you're wondering how best to use the micro-blogging Twitter interface, here is an interesting idea: as a customer relations tool. This week three large corporations launched Twitter pages on their websites specifically for customer relations. Qwest Communications International, Comcast,... >>

BizReport | Ecommerce archives April 02, 2009

Study: Online travel sites not living up to expectations

EasyJet.com and Lastminute.com are among several large online travel websites that are failing to meet customer expectations, according to new research by Global Reviews. But even some of the top-rated sites in the survey barely managed to scrape through. ... >>

BizReport | Ecommerce archives March 06, 2009

Taleee gives etailers real-time consumer opinions

Ever wonder what consumers think of a specific product? Do you need more than one or two consumer opinions to make a decision? Consumer opinion hub Taleee could help by giving etailers and online marketers access to customer satisfaction ratings.... >>

BizReport | Research archives February 19, 2009

Report: Online customer satisfaction drops

For the first time in three years, customer satisfaction among online shoppers has dropped; the 2% drop may not seem like much but it should not be ignored. According to the report, from Foresee Results, the decline was pushed by... >>

BizReport | Ecommerce archives December 23, 2008

ForeSee Results: Which UK ecommerce hubs are tops with consumers

How does your ecommerce hub rate with other hubs? A new report from ForeSee Results sheds light on which UK ecommerce websites are tops with consumers and which hubs are falling short.... >>

BizReport | Research archives January 04, 2008

ForeSee: Online shopper satisfaction down

Online shoppers on both sides of the pond weren’t as happy with their experiences this year as they were in 2006, according to a couple of surveys recently carried out by ForeSee Results. ... >>

BizReport | Ecommerce archives December 13, 2007

Online shopper satisfaction levels up

Shoppers are more satisfied with their online holiday shopping experiences this year than they were in 2006, finds the latest ForeSee Results Holiday Retail Benchmark. ... >>

BizReport | Research archives August 14, 2007

Yahoo takes top spot from Google in customer satisfaction survey

It’s all change at the top of the University of Michigan’s American Customer Satisfaction Index (ACSI) and, for the first time, Google isn’t out in front.... >>

BizReport | Loyalty Marketing May 25, 2007

How to build online customer loyalty

Complex is probably the best way to describe the loyalty of an online shopper. However, knowing what helps to develop a loyal online following is a key for online marketers. A recent study sheds some light on the subject.... >>

BizReport | Research archives April 17, 2007

Customer satisfaction is the key to online growth

The customer is always right. This has been the Golden Rule for retailers for years, but with the growth of online business and the seemingly endless pool of customers, the old standby may be losing its punch. It shouldn't, according... >>

BizReport | Email Marketing April 13, 2007

Companies take longer to respond to user emails

A new study sheds disturbing light on email practices within some companies. According to research from Hornstein Associates, companies take longer to respond to consumer email now than they did five years ago. ... >>

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