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BizReport | Advertising archives December 25, 2017
Top 3 CRM trends to watch
More brands are adding 'relationship' to their marketing stack, trying to create more connections with their customers. While this is an admirable goal, many are also still struggling with how to create better customer relationships without over-connecting and turning the... >>
BizReport | Ecommerce archives October 06, 2014
Study: Multi-device pushing CRM usage
Online brands aren't just relying on PC or MACs to access CRM data. As with other sectors, multiple devices are beginning to push into the CRM space. In fact, according to one new report a majority (81%) of users are... >>
BizReport | Loyalty Marketing September 03, 2014
Customer experience to be key brand differentiator by 2020
When it comes to customer service satisfaction the U.S. appears way down the rankings, but the good news is that North America is among the countries investing the most in Customer Relationship Management (CRM).... >>
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