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BizReport | Advertising archives December 25, 2017

Top 3 CRM trends to watch

More brands are adding 'relationship' to their marketing stack, trying to create more connections with their customers. While this is an admirable goal, many are also still struggling with how to create better customer relationships without over-connecting and turning the... >>

BizReport | Ecommerce archives October 06, 2014

Study: Multi-device pushing CRM usage

Online brands aren't just relying on PC or MACs to access CRM data. As with other sectors, multiple devices are beginning to push into the CRM space. In fact, according to one new report a majority (81%) of users are... >>

BizReport | Loyalty Marketing September 03, 2014

Customer experience to be key brand differentiator by 2020

When it comes to customer service satisfaction the U.S. appears way down the rankings, but the good news is that North America is among the countries investing the most in Customer Relationship Management (CRM).... >>

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