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BizReport | Social Marketing December 19, 2011

1 in 5 Brits voice complaints via social media

Reserved Brits who fear confrontation have taken to social media to voice their complaints, according to new research, but less than half get a response. ... >>

BizReport | Ecommerce June 03, 2011

Poor understanding of online customer experience costing firms billions

British and American firms are losing out on billions in online revenues thanks to their poor understanding of the overall online customer experience, according to a new survey from Tealeaf conducted by Econsultancy.... >>