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Online shopping, mobile shopping, in-store shopping - it's all just shopping to consumers who don't distinguish between each channel but who instead want the entire experience to be "seamless". ... >>
A national survey in the U.S. by customer interaction management firm Varolii Corporation reveals that consumer mobile banking expectations aren't being met by institutions using second generation applications. ... >>
BizReport | December 27, 2012
Amazon has come first and second in on online Christmas shopping customer satisfaction survey in the UK.... >>
Price plays an important role in the decision making process, but the vast majority of shoppers would pay extra for a superior customer experience, according to the results of a recent report by software firm Oracle.... >>
BizReport | December 05, 2012
Customer experience specialists Nunwood have released a report that reveals supermarkets are providing a better experience online than in-store thanks to their recognition of customers' need to save time and effort. ... >>
Thanks to newBrandAnalytics, government websites in the Washington D.C. area are getting an upgrade - an experience upgrade. newBrandAnalytics is helping to direct feedback through text and browser-based surveys, giving people the ability to contact in a way that is... >>
How many social media pies does your company have its finger in? A new report from research firm Altimeter Group finds many companies are struggling to manage a massive number of social media accounts. ... >>
Customer feedback is not new to most brands, especially those utilizing customer service email or phone numbers. But there is a relatively new area of feedback found in social networks that isn't being utilized to the fullest extent.... >>
To this point, mobile may have been all about the convenience factor, but new research from OpinionLab finds that moving forward mobile will be about the experience - just as online and social have become. The data, conducted during the... >>
British and American firms are losing out on billions in online revenues thanks to their poor understanding of the overall online customer experience, according to a new survey from Tealeaf conducted by Econsultancy.... >>
There is a saying going around between consumers that marketers need to not only be aware of, but crushing. Listen in on social conversations or just set up 'listening posts' in brick-and-mortar stores and you'll likely hear, 'Customer service is... >>
Over the past year ,as brands large and small have fought for every consumer purchase, a lot has been said about the customer experience. Study A insists that creating an online customer experience will increase sales. Study B cites information... >>
- App Store hits 50 billion milestone, Google Play not far behind
- IBM: Mother's Day shopping goes mobile
- Service industry occupations not safe from technology
- How webrooming is taking over ecommerce
- Report: Strong digital presence key to success
- Report: SMBs falling behind in tech
- Mobile the boost loyalty programs need
- British Land: UK retail stores must adapt or die
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