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BizReport | Loyalty Marketing September 21, 2016

Retentionomics: The impact of customer retention on market share

Increased investment in customer retention leads to significant growth in market share, according to new research from Forbes and Sailthru.... >>

BizReport | Advertising archives August 30, 2016

Expert: How to ready for speech analytics

Speech analytics are a relatively new option in the analysis space. While behaviors and context are well-covered, one expert believes speech analytics is where the future is for some businesses. Here's why: ... >>

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