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BizReport | Social Marketing June 21, 2012

Socialbakers reveals disappointing social media customer service response times

More research reveals the poor response consumers are experiencing from firms' social media channels. Socialbakers shows how most companies are missing out on a prime opportunity to engage consumers.... >>

BizReport | Trends & Ideas June 21, 2012

Ebooks now outsell hardbacks

For the first time ever, ebook revenues have exceeded hardcovers, according to new figures released by the Association of American Publishers.... >>

BizReport | Ecommerce June 21, 2012

Value doesn't always mean low or lowest price, reveals research

Despite being back in recession, British shoppers aren't just shopping around based on price, according to new research by Shoppercentric, they are increasingly looking for value.... >>

BizReport | Mobile Marketing June 12, 2012

3 in 4 mobile web surfers pay attention to ads

Mobile ads are grabbing the attention of consumers, according to a new survey by Prosper Mobile Insights. Almost three-quarters of respondents said they pay full attention to ads while surfing the mobile web. ... >>

BizReport | Mobile Marketing June 05, 2012

Half of Americans interested in mobile wallet

As mobiles play ever-increasing roles in day to day life, more consumers are interested in using their device to make payments. New research from consultants Carlisle & Gallagher Consulting Group reveals that almost half of Americans are interested in mobile... >>

BizReport | Ecommerce June 05, 2012

Brits make a third of all purchases online

What percentage of your purchases do you make online? In Europe, British consumers make the highest proportion of their overall purchases on the Internet. ... >>

BizReport | Social Marketing June 01, 2012

Social, review sites key drivers of auto dealership selection

Social media and review sites are driving consumers' dealership choices, according to new research, but dealerships with in-house social media management aren't keeping pace. ... >>

BizReport | Social Marketing June 01, 2012

UK: S-commerce revenues to double in next 5 years

Barclays' new Social Media Commerce report forecasts that, by 2021, more than 4 in ten of the UK population will be influenced by or using social media to make a purchase.... >>

BizReport | Ecommerce May 30, 2012

Just 1.5% of consumers determine new CPG's success

When consumer-driven marketing firm, Catalina Marketing, analyzed the two-year purchasing behavior of approximately 41 million U.S. consumers at approximately 20,000 stores they found only a very small percentage of those shoppers determined the success of new Consumer Packaged Goods product... >>

BizReport | Mobile Marketing May 29, 2012

M-commerce quadruples in past two years

Over two-thirds of smartphone users now shop online using their device, according to new research from eDigitalResearch and Portaltech Reply, quadruple the number that did so two years ago. ... >>

BizReport | Internet May 23, 2012

Consumer survey reveals increasing comfort with online banking

Consumers are more confident with online banking, reveals a survey by digital and direct agency Rosetta, with over half now preferring to do their banking online. ... >>

BizReport | Advertising May 21, 2012

After almost 20 years of banner ads, who is clicking?

Internet users have been presented with banner ads for nearly 20 years, but who's clicking them and who's not. A new infographic from Prestige Marketing reveals some insights on who clicks ads and the reasons many don't click. ... >>

BizReport | Social Marketing May 18, 2012

18 million Brits turn to social media for customer service needs

Social media could one day oust call centers as the place for consumers to go to air their grievances towards a company, according to a new consumer survey by Fishburn Hedges and Echo Research.... >>

BizReport | Ecommerce May 17, 2012

1 in 4 Brits to shop via interactive TV by end 2014

We've got e-commerce, m-commerce and even F-commerce but the new buzzword will soon be TV-commerce as new research suggests that one in four people in the UK will regularly use an interactive TV to shop by the end of 2014.... >>

BizReport | Ecommerce May 16, 2012

Despite recession UK luxury shoppers to spend more in 2012

Higher levels of confidence making purchases online along with increasing levels of good service are driving consumers in the UK to continue spending on premium and luxury goods, despite the country's slide back into recession.... >>

BizReport | Social Marketing May 03, 2012

Online reviews trump peer-to-peer word of mouth

The opinion of a stranger would now appear to be more useful than that of a family member or friend, according to findings from the latest Eccomplished quarterly survey. ... >>

BizReport | Ecommerce April 24, 2012

UK's busiest online retailers have the fastest loading websites

Britain's leading online retailers are widening the gap in terms of web performance with the busiest also being the fastest, reveals new research from the NCC Group. Meanwhile, Strangeloop's findings suggest engaging content trumps the need for speed.... >>

BizReport | Ecommerce April 12, 2012

Are consumers buying your green claims? Probably not.

New research from Cone Communications reveals that purchase decisions are becoming more and more influenced by a company's social and green claims, but woe betide those who don't uphold those claims. ... >>

BizReport | Ecommerce April 12, 2012

Survey reveals America's most relevant retailers

Which retailers are the most relevant in the U.S.? That's a question posed to consumers by Brodeur Partners. Read on to find out which retailers were voted the top 10.... >>

BizReport | Mobile Marketing March 29, 2012

6 in 10 UK consumers would avoid NFC mobile payments

UK consumers are wary of NFC mobile payments and brands needs to address the issue with awareness campaigns. According to new research by VoucherCodes.co.uk, six out of 10 consumers in the UK would avoid using NFC technologies to make mobile... >>

BizReport | Ecommerce March 22, 2012

Research shows Americans to travel more, book more online

Concerns about the economy still linger but, according to a Travelocity survey, vacations aren't taking a back seat. More Americans plan to get away this year than last and, as new research from yStats.com shows, more travel arrangements will be... >>

BizReport | Search Marketing March 12, 2012

Search users say personalized results a "bad thing"

Nearly all online Americans use search engines but the vast majority are worried about their privacy should the likes of Google begin tracking their search activity. ... >>

BizReport | Mobile Marketing March 09, 2012

British online stores aren't tablet-friendly

Shopping is the number one activity carried out on tablets in the UK, yet only a small number of the IMRG/Hitwise Top 100 Online Retailers have a tablet-optimized website, according to recent research by mobile marketing agency Somo.... >>

BizReport | Ecommerce March 08, 2012

Mobile: Study reveals emergence of 'showrooming' in UK

Today's shoppers on the high street or in malls are armed with mobile technology that can transform the way they shop. Ongoing research in the UK by Intersperience has revealed that 'showrooming' has already begun to affect traditional retailers. ... >>

BizReport | Mobile Marketing February 27, 2012

Study: Mobile banner ads very unpopular

Mobile users in the UK aren't happy about the amount of ads they're being subjected to on their mobile devices. The worst offenders, according to YouGov research commissioned by Upstream, are banner ads. ... >>

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