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BizReport | Social Marketing January 29, 2014

UK 'Impatience Index' reveals today's wait-time expectations among consumers

New research reveals that, in the past decade, consumers waiting for a response from a business have lowered their tolerance of waiting times from 10 days to just 10 minutes. ... >>

BizReport | Mobile Marketing October 17, 2013

Mobile experience still not comparable to PC, laptop

Around a third of website traffic now comes from a mobile device, and mobile users expect an experience comparable with that on a desktop. However, recent research has found that those expectations are not being met and lack of functionality... >>

BizReport | Research October 09, 2013

'Secrets and Lies' revealed among consumer brand motivations

Consumers may say they know which brands they prefer, but new research from ad agency Young & Rubicam reveals that, subconsciously at least, what they say and what they do is at odds. ... >>

BizReport | Ecommerce October 03, 2013

Parago: More consumers deal-seeking and price-checking

A new report from incentives and engagement specialists Parago reveals new deal-seeking behaviors among consumers in the U.S. who are feeling the pinch. ... >>

BizReport | Ecommerce September 30, 2013

Mobile: Brits more likely to showroom than Americans

A survey by Microsoft involving 6,000 consumers across five countries reveals that Brits are more focused in their use of mobile in retail stores, and are more likely to indulge in showrooming than Americans.... >>

BizReport | Ecommerce August 28, 2013

Online retailers' Christmas spending cheer not shared by consumers

Retailers can not rely on increased online consumer spending this coming festive season, according to new research from Peerius, but instead must focus on taking a larger share of spend, as cautious consumers expect to spend about the same as... >>

BizReport | Ecommerce August 19, 2013

Audience costs, frustrations impacting how brands perform

The cost to acquire certain audience members is high for retailers, but did you know that faulty infrastructure could cost more? According to one report, POS downtime can cost brands upwards of $5,000 per minute.... >>

BizReport | Loyalty Marketing August 16, 2013

Social media is fastest, most reliable, customer contact channel

There's little wonder that consumers are turning to the likes of Facebook and Twitter to contact companies. New research has concluded that the only customer contact channel that guarantees a response is social media.... >>

BizReport | Social Marketing August 15, 2013

Social trumps search for online content discovery

When searching for content online, social networks trump search engines among younger Internet users, according to a new study from media platform Blinkx. ... >>

BizReport | Ecommerce August 12, 2013

eBay launches new platform aimed at in-store sales staff

The online-only retail company has launched the Retail Associate Platform, aimed at large and small store owners, to bring together point of sale technology, consumer data, and social media activity to personalize the in-store sales experience and boost sales.... >>

BizReport | Mobile Marketing August 06, 2013

Bye buy, say mobile shoppers: report reveals high rate of mobile cart abandonment

Shopping cart abandonment isn't unique to online shopping, mobile shoppers are also prone to giving up on a purchase during the checkout process. A new study reveals the extent of cart abandonment among mobile shoppers.... >>

BizReport | Mobile Marketing July 19, 2013

Research reveals increasing interest in opt-in retail SMS

The number of people that opt-in to receive retail messaging is growing significantly, according to recent research from UK mobile messaging solutions provider Textlocal.... >>

BizReport | Ecommerce May 06, 2013

Airlines outselling online travel agents

Times are changing for online travel agents. Once upon a time they had a 4-point lead in the U.S. over the number of travelers booking airline tickets via suppliers but, according to travel consultancy PhoCusWright, that is no more.... >>

BizReport | Ecommerce April 23, 2013

Consumers buy green products to improve image

New research from Mintel reveals that consumers are being persuaded to switch to more environmentally-friendly products to maintain a "green" image.... >>

BizReport | Ecommerce April 17, 2013

Consumers consider connected, seamless shopping crucial

Online shopping, mobile shopping, in-store shopping - it's all just shopping to consumers who don't distinguish between each channel but who instead want the entire experience to be "seamless". ... >>

BizReport | Mobile Marketing April 16, 2013

UK research reveals mobile websites more popular than apps

New research in the UK from EPiServer reveals that mobile websites are marginally more popular among mobile users than apps and more popular for making purchases. ... >>

BizReport | Social Marketing April 15, 2013

Twitter use migrating to mobile

It's quick and it's social, so it's little surprise that Twitter users are ditching the desktop and migrating to mobile to Tweet. ... >>

BizReport | Advertising April 05, 2013

Global research project reveals best ad formats for tablets

A global research project, in which 37 ad formats were tested among 20 million U.S. consumers over a 14-month period, has helped to define the best ad formats for tablets. ... >>

BizReport | Advertising March 26, 2013

Video ads: Choice beats interruption

New research from Sharethrough and Nielsen hammers home the message that choice beats interruption when it comes to video advertising.... >>

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