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BizReport | Ecommerce January 27, 2015

Investment in the online shopping experience paying dividends for retailers

Figures just released by online offers site RetailMeNot reveal U.K. retail sales are forecast to increase by more than 16% in 2015 as retailers continue to invest in the online shopping experience.... >>

BizReport | Mobile Marketing April 09, 2014

Consumers do not want to be stalked in-store via smartphone

Consumers are less likely to shop in a store that has a smartphone tracking program in place, even if it is a favorite retailer, according to a new survey from OpinionLab.... >>

BizReport | Mobile Marketing September 23, 2013

Half of UK mobile web users unhappy with usability

Mobile users demand the same standard of website usability on their devices that they experience using the 'traditional' web, according to new research from multi-channel consumer engagement firm Eptica. However, many companies are failing to keep up with user expectations.... >>

BizReport | Ecommerce September 05, 2013

94% of businesses find digital experience replay tool effective

Today, customer satisfaction and online experience are the "lifeblood of businesses". Yet nearly three-quarters (73%) do not know the reasons why visitors to their website leave without converting, according to a new whitepaper from IBM Tealeaf.... >>

BizReport | Loyalty Marketing August 08, 2013

British shoppers' patience runs out after six minutes of queuing

Physical stores are going to have to find a way of keeping checkout lines moving as consumers, used to instant gratification at the click of a mouse or the tap of a screen, become less tolerant of queuing up to... >>

BizReport | Ecommerce July 05, 2012

Drumbi: Great customer service motivates US shoppers to buy more

A new infographic, put together by consumer experience service Drumbi, reveals that many consumers would spend more with a company that provided a great customer service experience.... >>

BizReport | Ecommerce June 14, 2010

Online shoppers demand hassle-free returns policies

New research in the U.K. demonstrates just how important a hassle-free returns policy is when it comes to keeping customers. Drop the ball (or package) and you'll likely be shunned by unhappy shoppers in the future, found Collect+. ... >>

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