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BizReport | Social Marketing January 29, 2014

UK 'Impatience Index' reveals today's wait-time expectations among consumers

New research reveals that, in the past decade, consumers waiting for a response from a business have lowered their tolerance of waiting times from 10 days to just 10 minutes. ... >>

BizReport | Social Marketing December 19, 2011

1 in 5 Brits voice complaints via social media

Reserved Brits who fear confrontation have taken to social media to voice their complaints, according to new research, but less than half get a response. ... >>

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