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BizReport | Mobile Marketing January 10, 2018

Research boosts understanding of high rates of mobile cart abandonment

Titter ye not - size really does matter - at least when it comes to making an online purchase. Academic research points to an 'emotional ambivalence' among consumers using mobile for online shopping caused by, among other things, the small... >>

BizReport | Ecommerce archives April 10, 2017

Reduce cart abandonment with frictionless checkout and more payment options

Visa Checkout announces significant rise in adoption of Visa Checkout while research highlights the need for retailers to provide a frictionless online checkout method to reduce cart abandonment. ... >>

BizReport | Email Marketing December 09, 2016

When sending abandoned-cart email, don't stop at one

When sending out abandoned-cart emails, don't just stop at one, says Experian following its latest email benchmark report. ... >>

BizReport | Mobile Marketing November 30, 2016

Black Friday: Cart abandonment highest on mobile

New statistics published by Barilliance reveal that cart abandonment rates during the Black Friday and Cyber Monday period were highest on mobile. ... >>

BizReport | Ecommerce archives September 14, 2016

'Oops moment' leads to abandoned shopping carts

A recent survey from Royal Mail among UK online shoppers has found that a third abandon their cart at checkout, with many doing so due to an 'oops moment'. ... >>

BizReport | Ecommerce archives August 10, 2016

83% of online shoppers abandon purchase at checkout

With the holiday season looming, it is time for retailers to take a good look at the experience they offer online consumers. Research from experience optimization platform, Optimizely, provides retailers with some areas on which to focus.... >>

BizReport | Ecommerce archives June 01, 2016

More than half of cart abandoners return later to complete the purchase

A recent study from Connexity suggests to online retailers that all may not be lost if a shopper abandons their cart. ... >>

BizReport | Ecommerce archives May 17, 2016

Cart abandonment rates falling, but still remain high

A new report has shown a decline in cart abandonment rates across several markets thanks to greater customer insights and web personalization. However, the rates remain high and a challenge to online retailers. ... >>

BizReport | Ecommerce archives May 04, 2016

74% of UK retailers fail to follow up instances of cart abandonment

Abandoned online shopping carts are one of the biggest challenges facing retailers, yet new research reveals few are proactively following up in an attempt to save the sale. ... >>

BizReport | Ecommerce archives December 14, 2015

Long waits online for customer service lead to cart abandonment

Online shopping may mean dodging lengthy checkout lines, searching for floor staff, and forgoing the endless search for a car parking space, but despite the time saved and convenience of shopping from the comfort of home, consumers still don't like... >>

BizReport | Mobile Marketing August 19, 2015

Jumio: 56% of mobile transactions abandoned, costing retailers billions

Mobile transactions are rising fast but, according to new research released by Jumio, so are abandoned purchases, costing U.S. retailers as much as $24.5 billion in lost revenue. ... >>

BizReport | Ecommerce archives July 30, 2015

Cart abandonment rates lower for charities than other sectors

Charity websites have far lower rates of cart abandonment than those in other sectors, according to new research released by ecommerce platform provider Ve Interactive, along with higher rates of triggering transaction completion via email.... >>

BizReport | Ecommerce archives July 16, 2015

Research reveals increase in online shoppers deliberately abandoning carts

Online shopping cart abandonment has long been a challenge for retailers, but their response to it could be what is causing shoppers to abandon carts in the first place.... >>

BizReport | Ecommerce archives January 13, 2015

Why do people abandon online travel bookings?

Eighty-one percent of people abandon their travel bookings online. Why? New research from Salecycle has the answer.... >>

BizReport | Ecommerce archives October 13, 2014

Is your lack of payment options causing shoppers to abandon purchases?

New research from ecommerce payment firm Skrill found that over a quarter of online shoppers abandon a purchase because their preferred method of payment is not available.... >>

BizReport | Mobile Marketing August 06, 2013

Bye buy, say mobile shoppers: report reveals high rate of mobile cart abandonment

Shopping cart abandonment isn't unique to online shopping, mobile shoppers are also prone to giving up on a purchase during the checkout process. A new study reveals the extent of cart abandonment among mobile shoppers.... >>

BizReport | Ecommerce archives November 26, 2012

Virtual tape measure could cut online clothing retailers' return costs

Online clothing retailers have seen strong sales growth over the last year, but as ranges expand they increasingly sell multiple brands with inconsistent sizing standards resulting in numerous, and costly returns. A new virtual tape measure being developed in the... >>

BizReport | Ecommerce archives July 20, 2012

1 in 4 abandon online purchases due to forced registration

Do you require your website users to register with you before making a purchase? If so, you could be losing out on a heap of sales, according to new research from Econsultancy and Toluna.... >>

BizReport | Ecommerce archives July 07, 2011

What's causing online shoppers to abandon your store?

Ever wondered why some online shoppers barely make it through your virtual door before heading back out again? A new survey from Econsultancy throws more light on why some potential customers don't hang around or ditch their cart at the... >>

BizReport | Ecommerce archives May 04, 2011

Costs and timing issues main causes of shopping cart abandonment

Consumers today are comfortable making purchases online, and website design and usability have improved over the last few years, yet shopping cart abandonment rates remain the same as five years ago. Have marketers been fixated on the wrong reasons consumers... >>

BizReport | Email Marketing March 16, 2011

Online retailers recover cart abandonment sales via email

Forrester research recently estimated that 1 in 7 potential customers abandon a shopping cart before completing a purchase. As a result, more online retailers are turning to email to retarget those lost sales by tempting consumers back to the store.... >>

BizReport | Ecommerce archives January 11, 2011

Tealeaf: Website errors turn 5.3million Brits off online stores

Britain's online population spent more online this festive period than in 2009, according to new stats released by Tealeaf, but some retailers will have missed out on online revenues due to problematic websites, delivery prices and timings.... >>

BizReport | Ecommerce archives December 21, 2010

Online retailers in U.K. failing to follow up cart abandonment

The latest Email Benchmark Report from RedEye found that the U.K.'s top online retailers are particularly lax when it comes to following up on abandoned shopping carts. ... >>

BizReport | Ecommerce archives July 05, 2010

Royal Mail: The multi-billion cost of abandoned shopping carts

Billions of dollars in online sales were lost to shopping cart abandonment last year. Britain's Royal Mail has developed a free website analysis tool which they claim will enable online retailers to cut cart abandonment and improve the customer buying... >>

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