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BizReport | Advertising August 26, 2016

Brands: How speech analytics can work for you

Speech analytics may be the next frontier in customer engagement according to one expert. What are speech analytics and what makes them so important? Our expert explains. ... >>

BizReport | Advertising June 28, 2016

Expert: How to determine if calls are leads or not

A recent survey found that the bulk of calls coming in to businesses are not sales leads. Communicating with these calls as if they are sales leads can be frustrating to the sales person and can leave a bad impression... >>

BizReport | Advertising June 24, 2016

Study: Digital driving calls to businesses

Digital channels are driving more people to call businesses. That's the takeaway from new Invoca data which shows most (92%) of calls are now linked to digital channels. That is an increase of nearly 10% over 2014 numbers. ... >>

BizReport | Internet October 10, 2014

Expert: Call intelligence isn't just about attribution

While the majority of marketers have become comfortable with online marketing, call intelligence is still relatively ignored - and it can come off as complex and intimidating for marketers. As a result, I think the industry will be focused on... >>

BizReport | Ecommerce May 30, 2012

Brands: Consumers won't wait on hold for you

Brands, if you're hold times are long you're losing customers and advocates. That, according to a new report from Ifbyphone. The report found that nearly three-quarters (73%) are more likely to recommend a brand which doesn't keep them waiting on... >>

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