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BizReport | Loyalty Marketing May 17, 2017

Retailers performing poorly in personalization

Nearly a third of consumers would be happy to switch their banking to Amazon, Apple, Facebook or Google because they see those companies personalize experiences better than finance specialists, according to new research from MuleSoft. ... >>

BizReport | Trends & Ideas May 04, 2017

Biometric authentication drivers higher trust among mobile banking customers

New research from biotechnology security firm EyeVerify reveals that consumers are onboard with biometrics and, by embracing such authentication methods, brands can grow consumer trust, engagement, and loyalty. ... >>

BizReport | Trends & Ideas March 31, 2017

The future of banking UI is AI

Within the next few years, artificial intelligence tools will be the primary way in which banks interact with customers, according to a new report by Accenture. ... >>

BizReport | Trends & Ideas March 14, 2017

Report reveals decline in highly satisfied digital banking customers

Today's consumer wants to use online and their mobile device for a range of day-to-day activities and banking is high on their list. However, according to new report from financial services research and strategy firm, ath Power Consulting, high expectations... >>

BizReport | Ecommerce February 23, 2017

MasterCard launches Masterpass vendor directory to boost use

Mastercard is motivating consumers to use its mobile payment platform, Masterpass, by putting together a vendor directory cataloging every store in which it can be used. ... >>

BizReport | Mobile Marketing January 31, 2017

MEF: 78% of consumers made a purchase via mobile last year

New research from global trade body Mobile Ecosystem Forum's annual Mobile Money Report reveals that mobile is increasing its role in banking, shopping and payments. ... >>

BizReport | Research January 17, 2017

SMBs bemoan relationship with their bank

Most small businesses in the UK have a rather dim view of their bank, according to a new report from Amicus Commercial Finance, finding them inflexible and unhelpful. ... >>

BizReport | Internet January 12, 2017

One-third of consumers interested in banking with Google, Amazon, Facebook

Would you be interested in banking with the likes of Google, Facebook, or Amazon? According to research published this week from Accenture, almost one-third of consumers would be. ... >>

BizReport | Research December 14, 2016

Digitization of customer-facing processes essential for banks' survival

More than half of those working in banks globally believe they will lose significant market share if they do not digitize their client-facing processes, according to a new report by Finextra Research and digital transaction management reference company, Connective. ... >>

BizReport | Trends & Ideas November 29, 2016

Study highlights importance of human interaction to banking customers

The importance of human interaction in an increasingly digital banking environment has been highlighted in a new report from call intelligence firm Invoca.... >>

BizReport | Trends & Ideas October 26, 2016

Nielsen research reveals countries least likely to embrace mobile-only banking

Brits and Kiwis just can't let go of physical bank branches and are among the countries least likely in the world to embrace mobile-only banking, according to new global research from Nielsen. ... >>

BizReport | Ecommerce October 21, 2016

Online payment fraud costing U.S. merchants billions

Nearly half of online shoppers in the U.S. have experienced payment fraud, according to a new report released by American Express.... >>

BizReport | Trends & Ideas October 20, 2016

Mobile banking logins outpacing desktop

More than 2billion people will have used their mobile device for mobile banking activity by the close of 2021, according to new research from Juniper, driven by consumer adoption of banking apps.... >>

BizReport | Loyalty Marketing October 10, 2016

Bank customers loyal but marketers must not rest on laurels

New research from the Direct Marketing Association in the U.S. reveals that the majority of consumers are happy with their current bank but also warns that banks should not rest on their laurels and, instead, seek to provide the more... >>

BizReport | Mobile Marketing September 07, 2016

Mobile banking use continues to rise

More people are using mobile banking, and using it more frequently, than ever before. Furthermore, people are using mobile banking for more than just viewing account balances or paying for goods and services, according to a new report from global... >>

BizReport | Trends & Ideas August 09, 2016

Contactless POS transactions on the rise

The use of contactless point of sale terminal transactions is set to soar, according to Juniper Research's most recent research, but total value will remain low.... >>

BizReport | Mobile Marketing July 20, 2016

Financial service firms must up their app game

New research released by Episerver reveals that financial service providers are not meeting consumer expectations when it comes to the mobile experience. ... >>

BizReport | Trends & Ideas June 27, 2016

Millennials losing faith in traditional banks, trust tech firms more

New research from financial regulatory compliance company Neopay has found that Millennials trust traditional banks far less than previous generations and are more likely to put their faith in alternative providers.... >>

BizReport | Mobile Marketing May 18, 2016

Online and mobile banking helps youngsters to save

Online and mobile banking tools are helping youngsters save money, according to new research released by Halifax Savings. ... >>

BizReport | Mobile Marketing May 12, 2016

Mobile banking users in UK overwhelmingly happy with service

New data from Juniper Research reveals that mobile bankers in the UK and US are, on the whole, happy with the service they are getting from their banks. However, the data also serves as a warning to banks that bad... >>

BizReport | Internet May 03, 2016

eRetail, banking and airline ticketing earmarked as hot areas for online fraud

Hot off the press from Juniper Research comes the forecast that fraudulent online transactions are set to reach $25.6 billion by 2020, up from $10.7 billion last year.... >>

BizReport | Mobile Marketing March 31, 2016

U.S. Federal Reserve reports steady rise in mobile banking adoption

The Federal Reserve Board has released its fifth annual report on how consumers use mobile devices for mobile banking and payments and it shows a steady rise in adoption. ... >>

BizReport | Trends & Ideas January 11, 2016

Millennials' views of media and churches increasingly negative

Banks are going up in U.S. consumers' estimations, according to new research released by Pew Research Center, and are rated highest by Millennials, but the same can not be said for news media and religion.... >>

BizReport | Trends & Ideas October 14, 2015

Juniper Research: 1 billion global mobile banking users by end of 2015

By the end of this year, the number of mobile banking users across the globe will exceed 1 billion, according to new figures released by Juniper Research, while Adyen reveals nearly half of online payments in the U.K. are via... >>

BizReport | Mobile Marketing July 09, 2015

Mobile banking: The new normal

In its second annual consumer mobile report, Bank of America reveals how mobile is changing the face of banking and the extent to which consumers are increasingly reliant on their mobile device.... >>

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