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BizReport | Internet December 07, 2017

Expert: Bots may be a marketers new best friend

Bots continue to be a big part of marketers' business within social media, especially Facebook. Some data shows that most (80%) of businesses have bots on their wanted list by 2020, to help with customer service and engagement. One expert... >>

BizReport | Email Marketing July 28, 2017

Expert IDs pitfalls to avoid in using AI in email

While many marketers are finding behavioral insights  provide essential customer and audience insights that work well when modeled with machine learning, there can be problems, too. One expert explains. ... >>

BizReport | Email Marketing July 27, 2017

Why email marketers need machine learning

A lot has been said about the potential for machine learning - AI - for display, social, even native ad campaigns. But, according to one expert, the potential benefits for email marketers may be bigger. ... >>

BizReport | Advertising July 21, 2017

Expert IDs trends to watch with AI

From voice activated personal assistants to AI used in ad targeting, 2017 has been rife with new potential for the AI space. One expert identifies trends to watch in artificial intelligence. ... >>

BizReport | Advertising July 06, 2017

Expert: Why machine learning automation is crucial for brands

Many marketers still have trouble defining machine learning, let alone harnessing the technology for their own customer engagement strategies. While daunting, machine learning can serve as an essential tool for commerce companies. Not only does it help to free up... >>

BizReport | Trends & Ideas June 07, 2017

Biggest stressor in U.S. workplace is fear of losing jobs to AI, new tech

Losing jobs to new technology or artificial intelligence is the biggest fear in U.S. workplaces, according to new research from online learning platform, Udemy, prompting many to invest their own money in professional development. ... >>

BizReport | Ecommerce May 30, 2017

45% of retailers to up use of AI for customer experience in next 3 years

In a bid to improve the customer experience, more and more retailers intend to begin implementing artificial intelligence within the next three years, according to retail management consulting firm BRP. ... >>

BizReport | Trends & Ideas May 22, 2017

Number of installed digital assistants to exceed earth's population by 2021

Technology research firm, Ovum, forecasts that the installed base of digital assistants will be on a par with the population of the earth by 2021, with Google dominating the voice AI-capable device market. ... >>

BizReport | Advertising May 19, 2017

Ad Roundup: AI at the heart of 2 announcements

In today's advertising roundup, two announcements that could increase how brands use artificial intelligence in ad campaigns, and a move that will increase the 'TV anywhere' trend. ... >>

BizReport | Loyalty Marketing May 11, 2017

Brands: How to use AI to increase customer loyalty

Consumers want more personalized experiences online, and according to one expert, AI is one way to increase the personalization level - and increase customer loyalty. ... >>

BizReport | Advertising April 13, 2017

Ad Roundup: AI key to new releases

In today's advertising roundup, artificial intelligence. AI is key to three new releases and announcements from digital brands. ... >>

BizReport | Trends & Ideas March 31, 2017

The future of banking UI is AI

Within the next few years, artificial intelligence tools will be the primary way in which banks interact with customers, according to a new report by Accenture. ... >>

BizReport | Ecommerce March 22, 2017

Consumers prefer human touch for insurance buying, claims

While much has been made of insurtech of late, new research suggests that most consumers prefer to purchase insurance, and make claims, via a human agent. ... >>

BizReport | Ecommerce March 03, 2017

Expert: Chatbots poised to change how people browse

While some experts believe chatbots are only - and will be only - a customer service or search type tool, one expert says chatbots will do more. Specifically, that chatbot will change the way people interact with the Internet at... >>

BizReport | Trends & Ideas January 23, 2017

Marketers believe AI will revolutionize industry, but lack understanding

Most marketing leaders believe artificial intelligence will revolutionize marketing within the next few years yet, according to a recent survey by Demandbase, in conjunction with Wakefield Research, few understand it and even less are using it. ... >>

BizReport | Internet January 23, 2017

Expert IDs trends to watch in IT

IT is a constantly changing space, but there is one trend this year that could be a game changer for many organizations. That is the addition of AI Ops - or algorithmic IT operations. Here's what you need to know.... >>

BizReport | Trends & Ideas January 06, 2017

AI to replace Japanese insurance workers

Artificial intelligence has caused concerns about job losses and, while such technology replacing workers is currently rare, it is certainly happening, as news out of Japan illustrations. ... >>

BizReport | Advertising October 26, 2016

Ad Roundup: Data key to new launches

Two new releases into the digital space are using artificial intelligence to help brands control costs while creating a better experience for shoppers. ... >>

BizReport | Trends & Ideas October 13, 2016

UK government warns not enough being done to prepare for A.I. future

British members of parliament are concerned that the Government is failing to prepare for how robotics and artificial intelligence could affect people's lives in the near future. ... >>

BizReport | Trends & Ideas October 12, 2016

Consumers optimistic about the future of tech support experiences

New research from Support.com reveals that, while tech support is improving, customer expectations are high with intelligence-driven technologies expected within the next five years.... >>

BizReport | Trends & Ideas October 03, 2016

UK consumers believe robots will provide better customer service than a human

More than a quarter of consumers in the UK believe that robots will provide a better customer service experience than a human, according to new research from OpenText. ... >>

BizReport | Advertising August 25, 2016

New AI technology optimizes mobile video ad campaigns

Artificial intelligence is not just for gamers and chat bots. New, self-learning technology using artificial intelligence to optimize video ad campaigns has been announced by mobile video platform, LoopMe.... >>

BizReport | Internet August 03, 2016

Expert: How businesses can use AI more efficiently

Artificial Intelligence can be a huge help to brands, but many businesses either do not have the manpower or the time to use AI well. One expert offer advice on how businesses can better use AI. ... >>

BizReport | Trends & Ideas July 19, 2016

Forrester: Robots will not be stealing all the jobs... yet

Don't believe the hype. That is Forrester Research's advice to those who fear that artificial intelligence will lead to the demise of everyone's jobs. ... >>

BizReport | Ecommerce April 27, 2016

89% of consumers want to engage with virtual assistants

Just days after Facebook announced its new branded chat bots, research from Nuance reveals that the vast majority of people want to chat to the AI-driven virtual assistants.... >>

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