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BizReport | Research September 18, 2007
Transaction problems cause consumers to abandon website
Bad customer service and problems during online transactions are causing customers to go directly to the competition, according to a recent study conducted by Harris Interactive for Tealeaf Technology Inc.... >>
BizReport | E-commerce September 12, 2007
Abandon rates high for online finance application forms
A joint email survey and analysis of global consumer behavior has led comScore and Forrester Research to some interesting insights in to why financial product shoppers abandon online product applications.... >>
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