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BizReport | Ecommerce archives February 09, 2017

Top 4 tips to act on CX best practices

New data out from West Interactive Services indicates retailers are doing a good job at creating a seamless customer experience. But there is always room for improvement. Here are four tips to put CX best practices in action. ... >>

BizReport | Ecommerce archives February 08, 2017

Report: Retail leading in customer experience

When it comes to the customer experience, retailers are in the lead. That's the word from new West Interactive Services Data which found that retail ranked first in 'convenient' customer experience. ... >>

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