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BizReport | December 27, 2012

Amazon ranks first and second in UK Christmas customer satisfaction survey

Amazon has come first and second in on online Christmas shopping customer satisfaction survey in the UK.... >>

BizReport | Ecommerce December 21, 2012

Brits to spend almost half a billion quid online on Boxing Day

For the last three years, Boxing Day (26 December) has been the biggest single online shopping day of the year in the UK and, according to recent forecasts from the IMRG and Experian Hitwise, 2012 will be no exception.... >>

BizReport | December 20, 2012

40% of consumers spend 5 - 10 mins making purchase decision online

Consumers aren't hanging around when making purchase decisions this festive season. New research from online retail firm Virginia Hayward reveals that today's fast-paced shopping environments are leading to swift choices.... >>

BizReport | December 20, 2012

Survey: Email most valued festive marketing channel

When online marketing services supplier eCircle surveyed marketing industry experts as to which channel they thought increased consumer spending during the holiday season, almost all agreed that it was email.... >>

BizReport | Search Marketing December 18, 2012

comScore and StatCounter report Google search market share in US/UK

comScore online search figures for November 2012 reveal Google Sites had the biggest U.S. market share in November with over two-thirds of the market overall but realised a small decline in share in the UK. ... >>

BizReport | Mobile Marketing December 12, 2012

eBay UK Super Sunday sales via mobile rose 110% YoY

eBay really did have a Super Sunday in the UK this year, boosted by mobile. The online marketplace recently reported more than 9 million unique UK visitors to the site throughout the super shopping day while, in London, the online... >>

BizReport | Ecommerce December 11, 2012

UK: Cyber Monday online retail smashes all records

A new online retail record was broken on Cyber Monday in the UK, according to new figures released by Experian, with just three websites accounting for almost a third of all website visits.... >>

BizReport | December 07, 2012

UK: 90% of 12-15 year olds access the Internet every day

When digital agency Crab Creative looked at Ofcom data about the media usage of 12 - 15 year olds in the UK they uncovered some interest stats about which media they prefer and how much they are engaged.... >>

BizReport | December 07, 2012

UK consumers use multiple channels for news updates

A new study from mobile ad network Mojiva reveals Brits are the most frequent users of mobile news in all of Europe with over half checking at least two news sites or news apps each and every day.... >>

BizReport | December 05, 2012

Consumers rate grocery shopping online better than in-store

Customer experience specialists Nunwood have released a report that reveals supermarkets are providing a better experience online than in-store thanks to their recognition of customers' need to save time and effort. ... >>

BizReport | November 22, 2012

Mobile couponing will save UK millions in fraudulent redemptions

Is there a way to prevent paper couponing fraud? According to Shopitize, the way to solve the problem, and save companies in the UK millions of dollars a year, is to move to mobile couponing. ... >>

BizReport | November 08, 2012

Performance of UK online customer service in decline

There is much room for improvement in online customer service in the UK, according to new research from customer interaction technology firm Eptica, with half of the country's leading company websites failing to address standard customer questions. ... >>

BizReport | November 08, 2012

Google's UK search market share drops for first time in 5 years

Google's search market share in the UK has dropped for the first time in five years, according to new figures released by Experian Hitwise.... >>

BizReport | November 07, 2012

Over 43% of UK advertisers to increase mobile and online video ad budgets

Over 4 in 10 media buyers and top decision makers at UK advertising agencies say spending on mobile and online video will be increased next year, but many also want to see stronger success metrics. ... >>

BizReport | October 31, 2012

6 in 10 UK shoppers won't buy clothing online unless returns are free

An important part of shopping for clothing is trying on items to make sure they fit. UK online shoppers believe this should also be an option when purchasing items via the Internet. ... >>

BizReport | October 31, 2012

EIU: By 2022 a third of UK retail will be done online

In their latest report, the Economist Intelligence Unit reveals that at least one third of retail in the UK will take place online 10 years from now.... >>

BizReport | October 26, 2012

Rise in UK consumers turning to high street travel agents for advice

New research released by the Association of British Travel Agents shows consumers in the UK increasingly value the services of high street travel agents, despite the wide variety of choice and information to be found online. ... >>

BizReport | October 25, 2012

Retailers must keep up with next wave of technology or risk sales

Just as retailers are getting to grips with mobile and tablet technology, they're told that if they hesitate to invest in the next wave of technology they risk losing out on sales. ... >>

BizReport | October 24, 2012

Few UK B2B firms use social for lead or demand generation

B2B companies are focusing social media activities around brand awareness, finds a new survey from Eloqua, while lead generation and demand generation strategies take a back seat. ... >>

BizReport | October 23, 2012

UK shoppers continue to seek out responsible labels despite recession

The economy is putting a squeeze on UK shoppers' spending habits, but many still actively seek out ethical purchases and responsible labels, according to new research from research agency Shoppercentric. ... >>

BizReport | October 19, 2012

British marketers baffled by display advertising acronyms

Do you know your RTB from your SSP? A poll conducted among 120 marketers at ad:tech London last month reveals that many struggle to understand acronyms used by those in the online display ad industry.... >>

BizReport | October 17, 2012

Skrill: Fumbling with loose change soon a thing of the past

New research released this week by online payment solutions firm Skrill reveals the increasing use of alternative payments and the decreasing use of cash by shoppers in the UK. ... >>

BizReport | October 16, 2012

UK online retailers advised of holiday season's busiest day

While UK retailers ought to be prepared for busy periods throughout the run up to Christmas, there is one date that Marin Software believes will be the biggest, and busiest, day of all.... >>

BizReport | October 15, 2012

OFT: 40% of British websites not compliant with consumer protection law

When British regulator, the Office of Fair Trading, checked out the websites of many popular UK online retailers they found that 1 in 4 were not fully complying with consumer protection law.... >>

BizReport | Social Marketing September 28, 2012

Kellogg's London pop-up store accepts social currency for new product

To launch a new product, Kellogg's is using social currency in a world first. A new 'tweet shop', temporarily located in a busy inner-London location, gives away free product in return for a Tweet.... >>

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