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BizReport | Advertising September 06, 2017

Lessons CRM pros can learn from Amazon's Prime Day success

The 2017 Amazon Prime Day was the largest sales day in Amazon's history, but the success isn't just for ecommerce brands. One expert explains what customer relationship managers should take away from the numbers. ... >>

BizReport | Advertising June 09, 2017

Ad Roundup: Data behind new release, name change

In today's advertising roundup: data. It's key to two new announcements in the digital space: one, a name change, and the other a new tool for businesses. ... >>

BizReport | Advertising June 02, 2017

Top 3 tips to improve personalization

The creep factor is still a problem for many brands online; while more consumers are being served relevant and personalized content, the way in which it's being done can feel creepy. Here's how brands can improve their personalization strategy. ... >>

BizReport | Ecommerce October 23, 2015

Top 3 tips to adopt omni-channel customer service

The internet has made it simpler for people to communicate with brands and vice versa. However, many brands still only have 800 numbers or email addresses for customer service contact when being available online and offline, in social and via... >>

BizReport | Research August 31, 2015

Brands: How to engage Millennials in your work force

More Millennials join the work force every day, but these workers aren't like Gen X-ers and are quite disparate from Boomers. So, how can an employer engage these workers and make them want to create a career instead of a... >>

BizReport | Advertising May 15, 2015

Top 3 tips for better customer engagement

Companies need to understand the sources of data and their relative value, in order to give the proper weight to any "counterintuitive data" they may receive, says one expert. This means that brands have to invest in the training needed... >>

BizReport | Advertising May 14, 2015

Brands: Are you stumbling over data?

Today, brands are better at parsing data to gain customer insights, but many still have a long way to go when it comes to putting that information into an actionable context. There are still many issues companies need to work... >>

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