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BizReport | Research April 07, 2020
Reports: COVID-19 impacting SMBs, travel brands, restaurants
As more consumers tighten their belts because they have been or fear they will be laid off from their work, businesses are also tightening their belts. Some are making plans to cut employee costs, some are looking at small business... >>
BizReport | Ecommerce archives September 12, 2019
Top tips to help retailers make the most of returns
Consumers want more from their return interactions than a new product or a refund on their money. That is a key takeaway from Narvar's State of Online Returns. Their new report finds that, while consumers want the returns process to... >>
BizReport | Loyalty Marketing November 14, 2018
Study: Returns process key to customer loyalty
New data out from Narvar draws a direct line between product returns and customer loyalty. According to their new report a positive return experience - meaning it is simple to return with in-store or online, that customer service associates are... >>
BizReport | Advertising archives September 21, 2017
More shoppers using bots, here's how marketers can connect
While many online marketers have begun adopting AI tactics to simplify how they build out ad campaigns, that isn't the only area in which bots, voice assistants, and other AI tools can be used. ... >>
BizReport | Ecommerce archives June 06, 2017
Study: Returns process key to customer satisfaction
More shoppers are buying online, trying on at home, and returning products. And, according to Narvar data, the returns process is now key to customer satisfaction - and retention. ... >>
BizReport | Ecommerce archives March 28, 2017
Report: Post-purchase contact key for future engagement
While a customer's experience in-store is crucial, and the right messaging pre-purchase is a must, one new report finds that customers' engagement with brands after a purchase is just as important, especially to future business. ... >>
BizReport | Ecommerce archives January 18, 2017
Ecommerce Roundup: Shipping, experience key to satisfaction
Two new studies out in the digital space indicate that while shoppers are using new channels all the time to buy products and engage with brands, the keys to customer satisfaction remain familiar. ... >>
BizReport | Ecommerce archives December 26, 2016
Top tips for a stronger chatbot strategy
Chatbots aren't just for tech brands walking their customers through a computer or tablet set-up. According to one expert, chatbots are moving into the customer service area, too. But, if brick-and-mortar brands don't have a strong strategy in place, chatbots... >>
BizReport | Ecommerce archives December 23, 2016
Expert: How shoppers are using chatbots to connect
Instant Messaging isn't net to the online space, but using instant messenger type interfaces as a customer service option is relatively new. Chatbots, however, are growing in popularity, and according to one expert are helping to up the engagement factor... >>
BizReport | Ecommerce archives February 08, 2016
Top 3 challenges facing retailers and how to solve them
Retailers have more channels than ever with which to engage shoppers. There are store channels, online and mobile sites, social media. Which these have opened the lines of communication, they may have also complicated the retailers-shopper relationship. Here are three... >>
BizReport | Ecommerce archives February 05, 2016
Expert: Retail's trends to watch
Ask a retail veteran and they might tell you the best thing about retail is that it always changes. Season to season, trend to trend, nothing stays the same for long. One expert believes there are trends from the 2015... >>
BizReport | Mobile Marketing February 04, 2016
How mobile is changing retail
Retailers need mobile. It is a fact we learned through the 2015 holiday season, yet still many retailers are stuck in 2013 where mobile was a nice feature, but an unnecessary one. One expert explains how mobile continues to change... >>
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