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BizReport | Loyalty Marketing November 14, 2018

Study: Returns process key to customer loyalty

New data out from Narvar draws a direct line between product returns and customer loyalty. According to their new report a positive return experience - meaning it is simple to return with in-store or online, that customer service associates are... >>

BizReport | Advertising September 21, 2017

More shoppers using bots, here's how marketers can connect

While many online marketers have begun adopting AI tactics to simplify how they build out ad campaigns, that isn't the only area in which bots, voice assistants, and other AI tools can be used. ... >>

BizReport | Ecommerce June 06, 2017

Study: Returns process key to customer satisfaction

More shoppers are buying online, trying on at home, and returning products. And, according to Narvar data, the returns process is now key to customer satisfaction - and retention. ... >>

BizReport | Ecommerce March 28, 2017

Report: Post-purchase contact key for future engagement

While a customer's experience in-store is crucial, and the right messaging pre-purchase is a must, one new report finds that customers' engagement with brands after a purchase is just as important, especially to future business. ... >>

BizReport | Ecommerce January 18, 2017

Ecommerce Roundup: Shipping, experience key to satisfaction

Two new studies out in the digital space indicate that while shoppers are using new channels all the time to buy products and engage with brands, the keys to customer satisfaction remain familiar. ... >>

BizReport | Ecommerce December 26, 2016

Top tips for a stronger chatbot strategy

Chatbots aren't just for tech brands walking their customers through a computer or tablet set-up. According to one expert, chatbots are moving into the customer service area, too. But, if brick-and-mortar brands don't have a strong strategy in place, chatbots... >>

BizReport | Ecommerce December 23, 2016

Expert: How shoppers are using chatbots to connect

Instant Messaging isn't net to the online space, but using instant messenger type interfaces as a customer service option is relatively new. Chatbots, however, are growing in popularity, and according to one expert are helping to up the engagement factor... >>

BizReport | Ecommerce February 08, 2016

Top 3 challenges facing retailers and how to solve them

Retailers have more channels than ever with which to engage shoppers. There are store channels, online and mobile sites, social media. Which these have opened the lines of communication, they may have also complicated the retailers-shopper relationship. Here are three... >>

BizReport | Ecommerce February 05, 2016

Expert: Retail's trends to watch

Ask a retail veteran and they might tell you the best thing about retail is that it always changes. Season to season, trend to trend, nothing stays the same for long. One expert believes there are trends from the 2015... >>

BizReport | Mobile Marketing February 04, 2016

How mobile is changing retail

Retailers need mobile. It is a fact we learned through the 2015 holiday season, yet still many retailers are stuck in 2013 where mobile was a nice feature, but an unnecessary one. One expert explains how mobile continues to change... >>

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