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BizReport | Ecommerce June 12, 2020

3 Ways Covid-19 Will Change CX

The customer experience is an ever-evolving point of contact for many brands, and the Covid-19 pandemic has made yet another strategy adjustment necessary. Here are three ways the customer experience will change in the coming month - and how brands... >>

BizReport | Ecommerce June 10, 2020

Study: Current toolsets ineffective for CX

The push of consumers into more digital commerce isn't only effecting checkouts and shipping, it is effecting the overall customer experience. That, according to new data out from LogMeIn. Researchers found that most respondents plan to increase their CX tech... >>

BizReport | November 28, 2019

How AI will change CX in 2020

Voice assistants, digital calendar and planning supplies, AI-driven data collection and measurement. These are just a few of the ways AI is currently being used, and according to one expert the new year will push AI into even more areas... >>

BizReport | Ecommerce archives May 27, 2014

Study: Employees bringing more apps to work

Applications are making it simpler for workers to collaborate, work on projects via mobile devices and to finish projects in a timely manner. But, according to a new study about seven times more apps are being brought into businesses -... >>

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