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BizReport | Ecommerce archives June 23, 2014

Top 3 tips to improve SMS customer service

Most people think phone or email when customer service is brought up. But a growing number of consumers are also looking for customer service via social networks, and some brands are finding success with SMS customer service options.... >>

BizReport | Social Marketing May 14, 2014

What shoppers want from social brands

Social media is like speed dating - a lot can go right. And a lot can go wrong between the brand and the shopper. What is the best way to approach those shoppers without being too friendly or too business... >>

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