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BizReport | Ecommerce February 11, 2021

Expert: How to improve digital customer service

Today's consumer wants control. Over what and how they buy, how long they'll wait for shipping, and even how they communicate with the brands they trust. The problem with that is that there is no longer a single way that... >>

BizReport | Ecommerce May 19, 2020

Reports highlight importance of experience

It is no secret that more people are buying more things - from groceries to tennis shoes to gaming equipment - online during the COVID-19 pandemic. But not all merchants, grocers, restauranteurs, or brands are making a great impression -... >>

BizReport | Ecommerce archives July 26, 2019

Reports: Experience key to engagement

Two new reports are an indicator that brands need to be focused on the customer experience. According to researchers, connection and personalization are key for customer engagement, as if the quality of the ad environment.... >>

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