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BizReport | Ecommerce archives January 03, 2011

Report: Consumers want more from ecommerce

In a year that saw more consumers than ever head online to purchase gifts, gift cards and other products, etailers may be surprised to find that not all consumers are happy. And that means not all etailers can be happy,... >>

BizReport | Ecommerce archives February 18, 2010

Viewpoints, Foresee Results partner for customer satisfaction metrics

Wonder no more about how satisfied consumers are in your online community. Viewpoints and Foresee Results have partnered to measure satisfaction, which should help brands and publishers connect in at a deeper level with users. ... >>

BizReport | Ecommerce archives January 05, 2010

ForeSee Results: U.K. online retailers keeping customers satisfied

The U.K. may be experiencing the icy grip of winter but, according to the latest customer satisfaction survey from ForeSee Results, British online retailers can bask in the warm glow of contentment knowing they've been keeping their customers happy. ... >>

BizReport | Ecommerce archives December 18, 2009

Study: Satisfaction falling with online consumers

Shoppers may be spending more online during the 2009 holiday season but that doesn't mean etailers are doing their jobs well. According to two recent reports by Foresee Results customer satisfaction is falling amongst online shoppers. Falling satisfaction numbers point... >>

BizReport | Search Marketing August 24, 2009

ForeSee links customer satisfaction with search engine satisfaction

Everyone wants a happy customer but many customers leave websites unhappy for one reason or another. A new study from ForeSee Results links that unhappiness to search engines. According to the report brand loyalty can actually increase or decrease based... >>

BizReport | Research archives April 28, 2009

ForeSee Results: Good online experience paramount for non-profits

If there was ever a time that non-profits needed to smarten up their web presence it's now, as many struggle to keep their heads above water in a choppy economy. ... >>

BizReport | Research archives February 19, 2009

Report: Online customer satisfaction drops

For the first time in three years, customer satisfaction among online shoppers has dropped; the 2% drop may not seem like much but it should not be ignored. According to the report, from Foresee Results, the decline was pushed by... >>

BizReport | Ecommerce archives December 23, 2008

ForeSee Results: Which UK ecommerce hubs are tops with consumers

How does your ecommerce hub rate with other hubs? A new report from ForeSee Results sheds light on which UK ecommerce websites are tops with consumers and which hubs are falling short.... >>